COVID-19 Information for Community Partners and Service Providers

Provincial announcement: All adults aged 18 and over are now eligible to receive the bivalent booster dose. The new paediatric Pfizer vaccine is also vaccine available for children aged between six months to under five years old. 

Second dose appointments for children six months to five years are now available:  An interval of eight weeks is recommended between dose 1 and 2 to maximize the duration of vaccine protection.  Appointments are available for booking through the online provincial booking system.

⚠ If you have come in contact with someone who has symptoms or has tested positive for COVID-19 on a PCR test or Rapid Antigen Test (RAT), visit our isolation instructions for COVID-19 web page. Take this self-assessment if you have any symptoms of illness or tested positive for COVID-19.

Last revised on April 5, 2022 

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Public health measures, advice and restrictions for Places of Worship

Places of Worship are responsible for complying with the provisions set out in the applicable Regulation(s) under the Provincial Reopening Ontario Act, 2020 and O. Reg. 364/20 Rules for Areas at Step 3 and at the Roadmap Exit Step.

Given the latest Provincial direction, restrictions have been lifted in most settings. However, the measures that have decreased the transmission of COVID-19 are still relevant and important, even when they are not mandatory. Ottawa Public Health continues to encourage public health measures as these help reduce transmission of COVID-19 (as well as other respiratory viruses) and the risk to those more likely to experience severe disease from COVID-19.

Places of Worship should review all activities, rituals, and practices that occur to determine if they increase the risk of transmitting COVID-19, or other viruses and infections amongst attendees, staff, and/or volunteers. Any activity or practice that increases the risk of transmission through contact (e.g., touching surfaces or objects such as drinking from a shared chalice or cup) or droplet transmission (e.g., sneezing, coughing, singing, shouting) should be reviewed.

Reducing the risk of exposure, transmission and severe outcomes

When making decisions about which activities to participate in, each individual needs to assess their own risk of severe outcomes from COVID-19 as well as of those around them. We are all encouraged to use the layers of protection accordingly. Below are some of the key layers of protection we can continue to put into practice to reduce the risk of transmission, infection and severe outcomes from COVID-19:

Self-assessment, monitoring for symptoms and staying home when sick:


  • We highly recommend Ottawa residents to get vaccinated with all the doses of the COVID-19 vaccine that you are eligible for as soon as possible. Compared to two doses, a third dose provides stronger protection against hospitalization, as well as symptomatic infection. For some at higher risk, a fourth dose is needed.
  • Visit our website regularly for the latest information on vaccine eligibility and to stay up to date.


  • Residents are highly recommended to continue to continue wearing a mask indoors especially when physical distancing may not be possible or proves to be challenging in crowded areas. For more information, visit
  • It's important to remember that wearing a mask is something we can all do to help to protect those who remain at higher risk of severe outcomes from COVID-19.
  • Some individuals may choose to keep wearing masks in places where they are not mandatory; please be kind and respectful of others’ choices.
  • Masking continues to be required in the following situations:
    • Provincial regulations state that masks must still be worn in the following settings: public transit, long-term care and retirement homes, health care settings (including hospitals and public health clinics), shelters, congregate care settings, and correctional and detention centres
    • Under current federal travel requirements, upon return from international travel, individuals that are exempt from quarantine must wear a mask at all times when in public spaces (including schools and child care) for their first 14 days in Canada.
    • Individuals who have symptoms or test positive for COVID-19 must isolate for 5 to 10 days and wear a well-fitting mask in all public settings for a total of 10 days (see webpage: Self-isolation for people who have symptoms or test positive)
    • Although isolation requirements have changed for close contacts, household and non-household, contacts are required to wear a mask for a total of 10 days, which may or may not include isolation (see webpage: People who are contacts of someone who tests positive for COVID-19)

Increasing ventilation:

  • Poor ventilation in indoor spaces is linked to increased transmission of respiratory infections, particularly if the airspace is small.
  • Ventilation with fresh air should be improved whenever possible, e.g., bringing in more fresh air through a properly maintained ventilation system or by opening windows and doors.
  • For more information, visit

Cleaning and disinfection:

Other measures and resources:

  • OPH’s Guidance for Social Gatherings continues to be updated to reflect current Provincial requirements and includes many resources for those organizing and attending events and gatherings:
  • For events where food is served (including communion), organizers are encouraged to use disposable table covers, plates, cups and cutlery, as well as tongs or serving utensils to serve food to avoid direct hand contact. For more information please visit our Food safety website.
  • Attendees are also encouraged to avoid shaking hands with other attendees where possible.
  • Where possible, attendees are encouraged to bring a personal prayer mat for their own safety and the safety of others.

Ottawa Public Health recently launched a new webpage:, it was developed to support the community in assessing their level of risk of severe outcomes and how to choose their layers of protection accordingly.

Mental Health Resources

This period of transition of easing of measures and learning to live with and manage COVID-19 may be difficult for many. The change and uncertainty of the pandemic can be difficult to cope with. Support is available. Ottawa residents and families can access mental health, substance use and COVID-19 resources on this webpage: OPH has also developed help support the mental health and wellness of employers and employees in the workplace, which can be found here: Working Towards Recovery: Workplace Health and Wellness Guide.

Childcare and children’s programming

Contact information

Provincial Vaccine Information Line

  • 7 days a week, from 8 am to 8 pm
  • Call if you have questions about Ontario's COVID-19 vaccination program.
  • Service is available in multiple languages.
  • Telephone: 1-888-999-6488
  • TTY: 1-866-797-0007

Provincial Testing and Isolation Information Line

  • 7 days a week from 8 am to 6 pm
  • Call if you have questions related to testing eligibility and isolation guidelines
  • Telephone: 1-888-777-0730

Ottawa Public Health Vaccine Booking Line

  • Monday to Friday, from 8:30 am to 4:30 pm
  • Translation is available in multiple languages
  • Telephone: 613-691-5505

Ottawa Public Health COVID-19 Telephone Line

  • Monday to Friday, from 8:30 am to 4:30 pm
  • Translation is available in multiple languages
  • Telephone: 613-580-6744 follow the prompts to the COVID-19 telephone line
  • TTY: 613-580-9656

Emergency Services

  • If you are in distress (e.g., significant trouble breathing, chest pain, fainting or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 911.

How to access help during COVID-19

  • 211 Ontario can help you find financial and social support during COVID-19
  • Telephone: 211

Related information

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