COVID-19 information for Long-term Care and Retirement Homes settings

The long-term care home (LTCH) and retirement home sectors are critical stakeholders in the response to COVID-19. Residents of these institutions are particularly vulnerable to severe illness and death from COVID-19. Efforts to keep COVID-19 out of these institutions and early detection of COVID-19 cases in institutions are vital to COVID-19 control. 

  1. Chief Medical Officer of Health Directives
  2. Ontario Ministry of Health & Public Health Ontario – Guidance and Resources 
  3. Memorandums
  4. Testing
  5. Personal Protective Equipment
  6. COVID-19 Signage

1. Chief Medical Officer of Health Directives

2. Ontario Ministry of Health and Public Health Ontario Guidance Documents and Resources

3. Memorandums

4. Testing

5. Personal Protective Equipment

6. COVID-19 Signage

OPH has sent several ERMS to long-term care homes and retirement homes. More information can be found on the  Recent Public Health Alerts Issued By Ottawa Public Health ERMS please see this link.

To report an outbreak for any disease during regular business hours, or for more information, call 613-580-2424 ext. 26325, or in the evening, on weekends or holidays, call 3-1-1 and ask to speak with the Public Health Inspector on-call. 


Contact Information

Provincial Vaccine Information Line

  • 7 days a week, from 8 a.m. to 8 p.m.
  • Call if you have questions about Ontario's COVID-19 vaccination program.
  • Service is available in multiple languages.
  • Telephone: 1-888-999-6488
  • TTY: 1-866-797-0007

Ottawa Public Health COVID-19 Telephone Line

  • Monday to Friday, from 7:30 am to 6:00 pm
  • Weekends, from 9:00 am to 4:00 pm
  • Translation is available in multiple languages
  • Telephone: 613-580-6744 follow the prompts to the COVID-19 telephone line
  • TTY: 613-580-9656

Emergency Services

  • If you are in distress (e.g., significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 9-1-1.

See someone not respecting COVID-19 rules?

How to access help during COVID-19

  • 211 Ontario can help you find financial and social support during COVID-19
  • Telephone: 2-1-1

Related Information

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