The long-term care home (LTCH) and retirement home sectors are critical stakeholders in the response to COVID-19. Residents of these institutions are particularly vulnerable to severe illness and death from COVID-19. Efforts to keep COVID-19 out of these institutions and early detection of COVID-19 cases in institutions are vital to COVID-19 control.
- Chief Medical Officer of Health Directives
- Ontario Ministry of Health & Public Health Ontario – Guidance and Resources
- Memorandums
- Testing
- Personal Protective Equipment
- COVID-19 Signage
1. Chief Medical Officer of Health Directives
- Directive #1 for Health Care Providers and Health Care Entities
- Directive #3 for Long Term Care Homes Under the Long-Term Care Homes Act, 2007
- Directive #5 for Hospitals within the meaning of the Public Hospitals Act and Long-Term Care Homes within the meaning of the Long-Term Care Homes Act, 2007
2. Ontario Ministry of Health and Public Health Ontario Guidance Documents and Resources
- COVID-19 Outbreak Guidance for Long-Term Care Homes (LTCH)
- COVID-19 Guidance: Long Term Care Homes
- Screening Checklist
3. Memorandums
-
Memorandum to Long Term Care Homes Sector (March 9, 2020): COVID-19 Updates (PDF)
-
Ministry of Health Memorandum to Long-Term Care Homes, Retirement Homes, Supportive Housing, Hospices and other congregate care settings: COVID-19 - Visitors (March 13, 2020) (PDF - 165 KB)
4. Testing
- COVID-19 Provincial Testing Guidance Update
- COVID-19 Quick Reference Public Health Guidance on Testing and Clearance
- Need to be tested? - Learn more about testing.
5. Personal Protective Equipment
- Putting on Full Personal Protective Equipment - Public Health Ontario Video
6. COVID-19 Signage
- OPH Outbreak signage - We are experiencing an outbreak [PDF 138 kb]
- Signage for LTCH - Attention Patients! English (PDF)
- Signage for LTCH - Attention Visitors! English (PDF)
- Signage for LTCH - Stop! English (PDF)
- Signage for RH - the following signages are included:
- We are experiencing an outbreak of COVID-19 (page 1)
- We are currently free from COVID-19 (page 2)
- We are currently free from COVID-19 (pages 4-5)
- Welcoming visitors to your home during COVID-19 (page 3)
OPH has sent several ERMS to long-term care homes and retirement homes. More information can be found on the Recent Public Health Alerts Issued By Ottawa Public Health ERMS please see this link.
To report an outbreak for any disease during regular business hours, or for more information, call 613-580-2424 ext. 26325, or in the evening, on weekends or holidays, call 3-1-1 and ask to speak with the Public Health Inspector on-call.
Contact Information
Provincial Vaccine Information Line
- 7 days a week, from 8 a.m. to 8 p.m.
- Call if you have questions about Ontario's COVID-19 vaccination program.
- Service is available in multiple languages.
- Telephone: 1-888-999-6488
- TTY: 1-866-797-0007
Ottawa Public Health COVID-19 Telephone Line
- Monday to Friday, from 7:30 am to 6:00 pm
- Weekends, from 9:00 am to 4:00 pm
- Translation is available in multiple languages
- Telephone: 613-580-6744 follow the prompts to the COVID-19 telephone line
- TTY: 613-580-9656
Emergency Services
- If you are in distress (e.g., significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 9-1-1.
See someone not respecting COVID-19 rules?
- Learn more about COVID-19 rules.
- Telephone: 3-1-1
How to access help during COVID-19
- 211 Ontario can help you find financial and social support during COVID-19
- Telephone: 2-1-1
Related Information
Other Languages
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Related pages
- Learn more about the Novel Coronavirus COVID-19 and the current situation in Ottawa
- Supporting Child Care during COVID-19
- Be Social Wise- Guidance for Social Gatherings during COVID-19
- Grocery Shopping, Meal Planning, and Cooking During COVID-19
- Sports, Recreation and Being Active During COVID-19
- Resources for Those Pregnant and Parenting During COVID-19
- Older Adults and COVID-19
- Stop the spread of germs
- Information on novel coronavirus (COVID-19) for physicians and health care professionals
- Masks
- Be COVIDWise
- Community Partners and Service Providers
- COVID-19 Resources in American Sign Language
- City of Ottawa COVID-19 portal
Popular downloads
- Download our sick note and stay home if you are sick.
- Download our Be COVID Wise: Understand Your Risks during COVID-19 poster
- Download our OPH Response to COVID-19 Infographic
- Download our fact sheet on What You Need to Know About COVID-19
- Tested for COVID-19, What Now Handout
- Financial and Online Educational Support Resources (pdf - 139 KB)
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