COVID-19 Resources in American Sign Language

Last revised:  January 21, 2022

This page provides accurate, reliable and up-to-date COVID-19 resources to the Deaf and hard of hearing community in Ottawa. For resources in Langue des signes québécoise please go to the French webpage.

List of videos on this page:

Who qualifies for a PCR COVID-19 test?

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What do you do if you do not qualify for a PCR COVID-19 test and you have symptoms?

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Ottawa’s health is in your hands

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Practice physical distancing

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Mandatory mask video 

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What is self-isolation?

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Shopping etiquette

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Take care of your mental health 

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How to access the Distress Centre of Ottawa

Canada VRS is a telecommunication service that allows Deaf, hard of hearing or speech-impaired Canadians to make telephone calls using internet and cell phone-based technologies. VRS callers are connected with a sign language interpreter, over video, who provides real time interpretation for telephone calls. An individual could use VRS to place a call to the Distress Centre simply by using their VRS application and dialing the Distress Centre’s phone number.

The Distress Centre of Ottawa can be reached at:
Distress: 613-238-3311
Crisis: 613-722-6914 or 1-866-996-0991

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Flu Vaccine

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How do mRNA vaccines work?

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What are the side effects of the COVID 19 vaccines?

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What is the difference between vaccines, vaccinations, and immunizations

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Why vaccines are important


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Contact information

Provincial Vaccine Information Line

  • 7 days a week, from 8 am to 8 pm
  • Call if you have questions about Ontario's COVID-19 vaccination program.
  • Service is available in multiple languages.
  • Telephone: 1-888-999-6488
  • TTY: 1-866-797-0007

Provincial Testing and Isolation Information Line

  • 7 days a week from 8 am to 6 pm
  • Call if you have questions related to testing eligibility and isolation guidelines
  • Telephone: 1-888-777-0730

Ottawa Public Health Vaccine Booking Line

  • Monday to Friday, from 8:30 am to 4:30 pm
  • Translation is available in multiple languages
  • Telephone: 613-691-5505

Emergency Services

  • If you are in distress (e.g., significant trouble breathing, chest pain, fainting or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 911.

How to access help during COVID-19

  • 211 Ontario can help you find financial and social support during COVID-19
  • Telephone: 211

Related information

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