State of emergency in effect. Stay at home except for essential travel and follow the restrictions and public health measures. We are currently updating our pages to reflect the new provincial measures. City updates how Province’s stay-at-home measures will impact some in-person services and facilities.
Last revised on November 30, 2020.
Learn more on the Temporary Mandatory Mask By-law.
On this page:
- About Masks and Face Coverings
- When should I wear a mask?
- Current evidence on community mask wearing
- Resources
- Frequently Asked Questions (FAQs)
About Masks and Face Coverings
Wearing a mask helps to prevent the spread of COVID-19 and helps protect people who are around you. Since some people may have the COVID-19 virus and not know it, everyone should wear a mask when they go into an area where they might come into contact with other people. When you wear a mask, you are helping to protect other people. When other people wear a mask, they are helping to protect you. It is now mandatory to wear a mask in many indoor public spaces, in common areas of multi-unit residential buildings and some outdoor public spaces, as designated.
Wearing a mask does not replace other protective measures including physical distancing, hand washing, covering your cough or sneeze, not touching your eyes, nose or mouth with unwashed hands, self-monitoring for COVID-19 symptoms, and staying home when you are sick.
There are many types of masks you can wear. A mask can be a cloth (non-medical) mask, a disposable (non-medical) mask, or a medical mask. A face covering can include a bandana, a scarf, or a cloth. A mask should securely cover the nose, mouth and chin, and be in contact with the surrounding face without gapping, and can filter respiratory droplets.
The Public Health Agency of Canada now recommends that Canadians choose masks made of at least three-layers with one of the layers being a filter to add an extra layer of protection against COVID-19.
When buying or making a mask you should look for a mask that has:
- At least three layers:
- two layers of tightly woven material fabric, such as cotton or linen,on the inside and outside
- a filter-type fabric, such as non-woven polypropylene fabric,for the third (middle) layer)
- A secure fitting to cover the nose, mouth, and chin. Should be in contact with the face without gapping
- No seams over the mouth and nose through which air may leak
- Horizontal pleats to help fit a variety of faces (pleats face downward when wearing)
- Re-usable fabric that can be washed after use or when damp and dirty.
You can continue to wear your well-fitting, two-layer masks, since they work almost as well as three-layer masks, especially to block your respiratory droplets from others. However, as you replace or add to your cloth masks, Ottawa Public Health encourages you to choose three-layer masks.
Disposable (non-medical) masks are single use masks and should be disposed properly in a lined garbage bag after use.
Medical masks and N95 respirators should be reserved for health care workers in specific high-risk settings and are not recommended for day-to-day activities. It is important preserve supplies of these masks for the health care workers. Masks with exhalation valves are not recommended, because they do not protect others from COVID-19 and do not limit the spread of the virus.
For health care workers looking for information on personal protective equipment, please refer to our section on Infection Prevention and Control.
When should I wear a mask?
On Wednesday, August 26, Ottawa City Council amended the Temporary Mandatory Mask By-law (By-law No. 2020-186) to further reduce the spread of COVID-19 in our community. The by-law will be in effect immediately upon being passed by Council and will remain in effect until January 2021. At that time, Council may extend the term of the by-law for an additional period of time as necessary to meet public health objectives related to COVID-19, based on public health data and other information that may be available at that time. For more information about the Temporary Mask By-law, such as exemptions and when masks are required, please visit Ottawa.ca.
Current evidence on community mask wearing
Community mask use
There is increasing scientific evidence of the effectiveness of masks to prevent community transmission leading to provincial, national and international public health organizations recommending the wearing of masks when physical distancing cannot be assured.
Evidence shows that mask use supported by social norms and government policies is associated with less mortality from COVID-19.
- Wearing a mask helps to reduce the spread of COVID-19
- Benefits are increased when masks are worn properly (securely cover the nose, mouth and chin without gapping)
- Mask use should be combined with other protective measures, such as physical distancing, hand washing, not touching your eyes, nose, or mouth with unwashed hands, and staying home if you are sick
Plastic face shields
Evidence shows that plastic face shields alone are NOT equivalent to wearing a mask.
For more information on the role of masks in prevention of COVID-19, please visit:
- Public Health Ontario: COVID-19 – What We Know So Far About…Wearing Masks in Public
- Ontario Ministry of Health: Face coverings and face masks
- Public Health Agency of Canada (PHAC): Preventing coronavirus
- World Health Organization (WHO): Advice on the use of masks in the context of COVID-19
- Centers for Disease Control and Prevention - Considerations for Wearing Cloth Face Coverings
Resources
Mask Up Outdoors - Encourage wearing masks outdoors in business areas.
Wearing a mask helps to reduce the spread of COVID-19. Residents are encouraged to wear a mask in all scenarios when physical distancing of 2 metres is not possible – both indoors and outdoors.
Wearing a mask is part of being COVID Wise and is one public health measure to help resume economic and social activities while COVID-19 is still in our community.
Encouraging the wearing of masks in all settings where people congregate can help build consumer confidence in the health and safety measures that local businesses and organizations are implementing to prevent transmission of COVID-19.
- Outdoor masks recommended 11"x"17" poster
- Outdoor masks recommended 8.5"x"11" poster
- Outdoor masks recommended sandwich board 2'x3'
- Digital products:
- Outdoor masks social media image
- Sample social media:
English | French |
Got your mask? Wallet? Keys? Coming down to [Insert area or business name]? Don't forget to bring your mask. We encourage wearing masks outdoors to help stay #COVIDwise when visiting local businesses. |
Vous avez votre masque? Votre portefeuille? Vos clés? Vous vous rendez [Insérer le nom ou de l’entreprise]? N’oubliez pas votre masque. Nous encourageons le port du masque à l’extérieur pour aider à rester #COVIDavisé lorsque vous visitez des entreprises locales. |
Outdoor masking? You got it! [Insert area or business name] encourages wearing masks outdoors when you can’t keep 2 metre distance. Let’s all be #COVIDwise and wear a mask and maintain physical distance when visiting local businesses. |
Masque à l’extérieur? Bonne idée! [Insérer le nom ou de l’entreprise] encourage le port du masque à l’extérieur lorsqu’il est impossible de garder une distance de 2 m. Soyons tous #COVIDAvisés, portons un masque et respectons le 2 m en visitant les entreprises locales. |
When posting your own content, please tag Ottawa Public Health and use the hashtag #COVIDWise! You can also direct people to the ottawapublichealth.ca/workplaceCOVID19 for more information.
- Instagram Handle: @ottawahealthsante
- Twitter: @ottawahealth OR @ottawasante
- Facebook: tag us at Ottawa Public Health OR Santé publique Ottawa
For more information and to access campaign materials:
Ottawa Public Health
healthsante@ottawa.ca
613-580-6744
TTY: 613-580-9656, Toll free: 1-866-426-8885
COVIDWise!
Ottawa Public Health (OPH) encourages you to go about your daily activities while protecting yourself and others. For more information about how to protect yourself and others during COVID-19, please visit the Be COVID Wise webpage.
Other resources
- Ottawa Public Health
- Sample policy for businesses, employers, and operators
- Mask required poster
- 8.5 x 11 poster: Safely putting on and taking off your mask
- 8.5 x 14 poster: Safely putting on and taking off a mask
- My mask protects you and your mask protects me (8.5 x 11 poster)
- Be COVID Kind poster
- Letter of instruction from Ottawa’s Medical Officer of Health, Dr. Vera Etches, to business owners and operators
- Report to Council
- Multilingual Mandatory Mask videos (available in Arabic, English, French, Farsi, Hindi, Nepalese, Simplified Chinese, Somali, Spanish, Tagalog, Vietnamese)
- City of Ottawa
- Health Canada
- Public Health Agency of Canada
Frequently Asked Questions (FAQs)
Mask Rules and By-Laws
Are masks mandatory in Ottawa? |
Yes, as per the Temporary Mask By-law (No. 2020-186), masks are mandatory in designated locations within the City of Ottawa. For more information about exemptions, when you need to wear a mask, or who enforces the wearing of masks, please visit Ottawa.ca. |
Are there any exemptions for wearing a mask? |
Some people, such as children under the age of 2, are exempt from the Temporary Mask By-law (No. 2020-186). For more information about exemptions for wearing a mask, please visit Ottawa.ca. Who is exempt from wearing a mask?
Some people who are deaf or hard of hearing rely on lip reading to help understand verbal messages, and masks may create a barrier. Employees should keep an open mind when communicating with a person who is deaf or hard of hearing, particularly when wearing a mask, and let the person suggest their preferred way of communicating. There may be situations where someone who is deaf or hard of hearing may require an employee to remove their mask or face covering to speak to them. We remind anyone removing their mask or face covering to follow safe handling procedures and to keep a distance of 2 metres or 6 feet away from others. PLEASE NOTE - No person should be:
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Why are masks mandatory? |
As more businesses and public spaces open and people increase their number of contacts and travel, the risk of infections and outbreaks increases. Therefore, in order to continue to slow or stop the spread of infection while continuing with the progress that has been made in reopening our economy and resuming activities, OPH continues to support the use of face masks in indoor public settings. |
How is the Temporary Mask By-law (No. 2020-186) enforced? |
The primary objective is to educate and inform the public and gain voluntary compliance. However, By-Law officers have the authority to enforce the Temporary Mask By-Law if they determine a warning is insufficient or with repeat offenders. |
Are masks mandatory at outdoor ice skating rinks?
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Masks must be worn around all public outdoor rinks and while on the ice and not skating. Masks are not mandatory while skating but are highly recommended. Skaters who are not from the same household must keep two metres apart on and off the ice. Learn more on the guidelines for the use of City parks. |
Wearing a mask
How do I properly wear a mask? |
Masks are not all made the same and may fit differently. Find the mask that best fits your face. To properly wear a mask, follow the instructions below:
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The Public Health Agency of Canada now recommends three-layer masks. What should I do with my two-layer masks? |
You can continue to wear your well-fitting, two-layer masks, since they work almost as well as three-layer masks to block your respiratory droplets from others. However, as you replace or add to your cloth masks, Ottawa Public Health encourages you to choose three-layer masks. |
Do I need to shave off my beard for my mask to be effective? |
No. The purpose of the mask is to block respiratory droplets. A mask with three layers that fits securely over the chin without gapping (compressing the beard as necessary) will block respiratory droplets quite well. Remember that wearing a mask does not replace other protective measures, such as physical distancing, hand washing, and not touching your face with unwashed hands. Keeping the beard clean is also important. Please note these recommendations do not apply for health-care workers, who need to follow the guidelines from the Centre for Disease Control and Prevention. |
What should I consider when choosing a mask or face covering? |
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What kind of mask can I wear with a hijab, niqab or burqa? |
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How do I use a mask while wearing glasses/sunglasses? |
You may need to take off your glasses before putting on your mask to ensure the mask is placed properly over your nose. Avoid touching your glasses when wearing your mask. If you need to readjust your glasses, ensure you clean your hands using soap and water or an alcohol-based hand sanitizer immediately before and after touching them.
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How do I avoid fogging my glasses when wearing a mask? |
Foggy eyeglasses can be a challenge in many different situations, including when wearing a mask. Here are some tips to help prevent your glasses from fogging while wearing a mask:
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Can I wear my mask all day? |
A cloth or disposable mask can be worn all day as long as it does not become damaged, damp or dirty. Disposable masks are for one time use only and need to be thrown into the garbage after a day’s use. |
When can I take off my mask? |
You can take off your mask if/when:
AND
NOTE: If your mask becomes damp or dirty, you should exchange it for a new one if you are still in a situation where you need to wear a mask. Ensure you wash your hands using soap and water or an alcohol-based hand sanitizer before and after removing your mask. The used mask can be placed in a lined garbage bin if it is not reusable, in a sealable bag for storage, or directly into the washing machine. |
How do I wash, re-use, and discard a cloth mask? |
To wash a cloth mask, follow these steps:
NOTE: Disposable masks should not be washed. To discard disposable, damaged or worn out masks, throw them in a lined garbage bin. Do not leave any discarded masks in places where others can come in contact with them, such as shopping carts, public seats, bus stops or on the ground. To re-use a mask , remove it from your face with clean hands and fold it in half so that the outer surface is inwards (so that the contaminated outer surface is not contacting anything during storage) and place it in a clean, sealable bag until ready to use it again. Do not leave a mask that has absorbed moisture from your breath in a non-breathable bag or container for more than an hour or so. NOTE: Disposable masks should not be used for more than one day. |
It’s too hot, should I wear a mask? |
Wearing a mask is important to help reduce the transmission of COVID-19.
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Should I wear a mask when I exercise? |
The Mandatory Mask By-law exempts temporary removal of masks for the purpose of engaging in an athletic or fitness activity. This includes water-based activities, including lifeguards who work at indoor pools. Exercising without a mask is safer outdoors. If you are exercising outdoors, briefly passing someone on the sidewalk or road is not considered a significant risk for exposure to COVID-19. When exercising outdoors (such as jogging, cycling or skateboarding) here are some ways to stay safer:
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Do I need to wear a mask if I am travelling? |
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How do I safely take off my mask in public if I am worried or feel like I am having trouble breathing? |
If you are feeling anxious or are having trouble breathing because of wearing a mask, go outside and remove your mask when you are at least 2 metres away from other people, so you can continue to practice physical distancing. Ensure you wash your hands using soap and water or an alcohol-based hand sanitizer before and after removing your mask. Remove your mask by touching only the ear loops or ties. When you are breathing comfortably and feeling calm, you may put the mask back on with clean hands. For further guidance, please refer to the OPH video on how to properly wear and remove a mask. |
What can I do if my mask feels uncomfortable or tight? |
All masks are not made the same and may fit differently. Find a mask that fits the size of your face, covering your nose and mouth without gapping (large spaces between the mask and your face). Your mask should fit snugly around your face; however, it should not hurt your face. Do not wear your mask around your neck, on your forehead, under your nose, only on your nose or chin, hanging from one ear, or on your arm. |
Making, getting or donating a mask
How do I make a cloth mask? |
There are different ways to make cloth masks. Use these resources to make your own cloth mask: |
Where can I get a mask in Ottawa? |
United Way Facing Forward ProjectYou can buy cloth masks in bundles of 25 for your workplace, your family or other groups. Proceeds from your purchase will provide masks to those most in need. More information can be found at: unitedwayeo.ca/facing-forward. Help Getting a MaskIf you live in Ottawa and do not have the means to purchase a mask, call 3-1-1 or email the Human Needs Task Force (HNTF@ottawa.ca) to find out how to get one. Mask Vendor List
Disclaimer: The following vendors were identified to us via social media by other Ottawa residents. For more information on masks, please view the Question and Answer document on Public Health Ontario’s website titled COVID-19: Non-Medical Masks. Ottawa Public Health does not endorse any particular vendor of cloth masks, nor can we ensure that any vendor is able to maintain stock of these products. We are not liable if there are any issues related to the vendor or the purchased product. The vendors below are listed as a convenience with the intent of promoting the wearing of cloth masks in settings where physical distancing is not possible. If you are aware of other Ottawa-based or Canada-based vendors producing cloth masks that are not currently listed below, please let us know at healthsante@ottawa.ca.
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How can I donate masks? |
Cloth masksThe City’s Human Needs Task Force is looking for donations of cloth masks for residents who do not have the means to buy or access one. They will be distributed through community partners to people in need throughout Ottawa. The City is seeking cloth masks:
How to contact usIf you are interested in donating, send your offer of contribution to donations@ottawa.ca(link sends e-mail). Please indicate the item(s), quantity, and whether the donations are commercial-grade and contained in the original packaging and/or are cloth mask donations. Thank you in advance for your generosity. For cloth mask donations, you will receive an email response from the City linking you to one of our community partner agencies and charities who are helping support our community with access to cloth masks. |
Masks – general
Are there harms and disadvantages of mask-use by the general public? | ||||||||||||||||
Ottawa Public Health continues to monitor any changes that may affect mask-use guidance and issue updates as needed. The agreement in the global scientific community and public health organizations is non-medical face masks worn by the general public can help reduce the spread of COVID-19. Wearing a mask adds to other protective measures including including physical distancing, hand washing, covering your cough or sneeze, not touching your eyes, nose or mouth with unwashed hands, self-monitoring for COVID-19 symptoms, and staying home when you are sick. Although there may be certain limitations, current evidence suggests that the benefits of mask use outweigh the disadvantages. The possible disadvantages of mask use are as follows:
Some people may have difficulty wearing masks such as:
We encourage family members or caregivers to teach and help those individuals that are struggling to use masks correctly. There are exemptions to the Temporary Mandatory Mask By-law (By-law No.2020-186). To learn more visit COVIDWise.
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What type of fabric or cloth do I use? | ||||||||||||||||
Several organizations have proposed guidelines for mask design including what type of fabric or style to use. This is an area of active research and new evidence continues to emerge. At this time, Ottawa Public Health recommends the following materials and design for masks:
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Masks and Children | ||||||||||||||||
Children under two years of age, or children under the age of five years either chronologically or developmentally who refuse to wear a mask and cannot be persuaded to do so by their caregiver can be exempt from wearing masks. Encourage your child to wear a mask by the following:
For more info visit: |
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How do I pick-up a discarded mask? | ||||||||||||||||
It is recommended not to handle a mask or face covering belonging to someone else and not to allow other people to handle or touch your mask or face covering. However, if you choose to pick-up a discarded mask, here are some tips on how to do it safely:
Regardless of how you pick up a discarded mask, wash your hands with soap and water or an alcohol-based hand sanitizer immediately afterwards. For more information please visit the FAQ on How do I wash, re-use, and discard a cloth mask? |
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Can I re-use a disposable mask? | ||||||||||||||||
A disposable mask can be re-used during a single day if it:
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How can you clearly communicate with people who have a hearing impairment and read lips while wearing a mask? | ||||||||||||||||
Some people who are deaf or hard of hearing rely on lip reading to help understand verbal messages, and masks may create a barrier. Employees should adaptable and kind when communicating with a person who is deaf or hard of hearing, particularly when wearing a mask, and let the person suggest their preferred way of communicating. Customers and employees can communicate by:
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I am worried about wearing a mask, what can I do to decrease my worry? | ||||||||||||||||
Sometimes, you may feel anxious about wearing a mask as it can make it feel difficult to breathe. It may take time to get used to the feeling of something covering your mouth and nose. As you become more comfortable wearing a mask, that feeling will most likely decrease over time. Some suggestions you can try:
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Is using a face covering other than a mask as good as wearing a properly fitted face mask? |
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A face covering such as a bandana, scarf or cloth would not normally be considered an equal substitute for a properly fitted face mask as it may not provide the same level of defense against respiratory droplets. However, similar to face shields, facing coverings are a “better than nothing” alternative to face masks if a mask is not available. Face coverings may be inferior to face masks at preventing the spread of an infection through droplets and if used, at a minimum should securely fit below the chin and cover the nose and sides of the face without gapping or flapping. |
Can my child use a ‘neck gaiter’, scarf or balaclavas in the place of a face mask, on cold days?
Plastic Face Shields and Masks
Can I wear a plastic face mask instead of a cloth mask? |
A plastic face mask is not a substitute for a filtering mask as it does not filter air; it draws air around it, so it only protects the wearer against the direct ‘splashes’ against the mouth. Respiratory droplets expelled from another person may still be inhaled around the mask. Respiratory droplets expelled by the wearer may escape around the sides of the mask, which therefore provides less protection to others. Soft face masks with clear plastic inserts may make it harder to breathe while also not providing the same filtering as full cloth masks. Stiff plastic masks that are elevated off the face for breathability, as mentioned, pose more of a risk than cloth or medical masks in terms of exposure and inadequate source control for droplets. Face shields or clear masks are not a replacement for a well-fitted two or three layer filtering medical or cloth mask. Face shields are intended to be used with cloth masks to protect the eyes; a plastic mask over the mouth does not provide adequate source or user protection. |
Is a face shield a good alternative for someone who can’t wear a mask? |
A face shield would not be considered an equal substitute for a face mask as it does not provide filtering capacity. However, the World Health Organization (WHO) supports the use of face shields as a “better than nothing” alternative to face masks if there is a shortage of non-medical masks or for populations who are not able to properly wear masks, such as individuals with a respiratory condition that prevents them from wearing a mask. The WHO makes note that face shields are inferior to face masks at preventing the spread of an infection through droplets and at a minimum should extend below the chin and cover the sides of the face. |
General Questions
Can my business stay open during COVID-19? |
As the situation continues to evolve, the Provincial Government may order some businesses to close. For more information about what can remain open during COVID-19, please visit Ontario.ca. |
What should I avoid about masks? |
Masks should not:
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How do I submit a complaint against an open business who has been ordered to close by the Provincial Government? |
Unauthorized open businesses may be reported to the City of Ottawa by calling 3-1-1. |
Do I still need to stay 2-metres away from others if I am wearing a mask or face covering? |
Yes. Wearing a mask is not an alternative to physical distancing. Every effort should be made to keep a 2-metre distance even when wearing a mask. |
Do masks protect against COVID-19? |
The purpose of a mask is to block respiratory droplets travelling in more-or-less a straight line. Three-layered masks (tightly woven cloth inside and outside, and a third middle layer acting as an added line of defense, such as non-woven polypropylene fabric in between) fitting snuggly without gapping will block respiratory droplets reasonably well and help limit the spread of COVID-19. You can continue to use your well-fitting 2-layer cloth masks made of tightly woven materials since they work almost as well, especially to block your own respiratory droplets from harming others in case you had COVID-19. However, as you replace or add to your cloth masks, look for 3-layered masks. Mask wearing cannot guarantee protection from the virus and should not replace proven measures such as frequent handwashing, avoiding touching your eyes, nose or mouth with unwashed hands, practicing physical distancing and staying at home if you are sick. |
What information do business operators, the public and sighted guides need to consider when in contact with people who are blind or who have low vision? |
Measures for physical distancing, including floor markings and directional signage, may not be visible to people who are blind or who have low vision. Staff can help by giving the person verbal directions on where to stand, when a line is moving, or when it is their turn to be served or to board a bus or train. People who are blind or who have low vision may have a sighted guide or a guide dog to assist them with their daily needs, including travelling to stores and appointments. Guide dogs are not trained in physical distancing, so it is recommended to keep a 2 metres distance from the guide dogs as well as their owners. As always, ignore a guide dog when it is working (wearing a vest or harness). In addition, as many people who are blind or have low vison must physically touch objects for support or to obtain information, ongoing cleaning and disinfection should be performed by businesses. Specific attention should be given to high touch areas/surfaces such as entrance doors reserved for persons with disabilities, handrails on ramps or staircases, and accessibility buttons for doors. |
How do I submit a complaint against an individual who is not wearing a mask? |
Individuals not wearing a mask as mandated in the Temporary Mandatory Mask By-law (By-law No.2020-186) may be reported to the City of Ottawa by calling 3-1-1. |
What are the gathering limits in Ottawa? |
For information about gathering limits in Ottawa, please visit Ottawa.ca or Ontario’s COVID-19 response framework. |
COVID-19 Update
Contact Information
Ottawa Public Health COVID-19 telephone line
- Monday to Friday, from 7:30 am to 6:00 pm
- Weekends, from 9:00 am to 4:00 pm
- Translation is available in multiple languages
- Telephone: 613-580-6744 follow the prompts to the COVID-19 telephone line
- TTY: 613-580-9656
Emergency Services
- If you are in distress (e.g., significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 9-1-1.
See someone not respecting COVID-19 rules?
- Learn more about COVID-19 rules.
- Telephone: 3-1-1
How to access help during COVID-19
- 211 Ontario can help you find financial and social support during COVID-19
- Telephone: 2-1-1
Related Information
- Latest news and data
- Symptoms, testing and vaccine
- Frequently asked questions
- Staying safe, support and resources
- Schools, workplaces and professionals
Related pages
- Learn more about the Novel Coronavirus COVID-19 and the current situation in Ottawa
- Supporting Child Care during COVID-19
- Be Social Wise- Guidance for Social Gatherings during COVID-19
- Grocery Shopping, Meal Planning, and Cooking During COVID-19
- Sports, Recreation and Being Active During COVID-19
- Resources for Those Pregnant and Parenting During COVID-19
- Older Adults and COVID-19
- Stop the spread of germs
- Information on novel coronavirus (COVID-19) for physicians and health care professionals
- Masks
- Be COVIDWise
- Community Partners and Service Providers
- COVID-19 Resources in American Sign Language
- City of Ottawa COVID-19 portal
Popular downloads
- Download our sick note and stay home if you are sick.
- Download our Be COVID Wise: Understand Your Risks during COVID-19 poster
- Download our OPH Response to COVID-19 Infographic
- Download our fact sheet on What You Need to Know About COVID-19
- Tested for COVID-19, What Now Handout
- Financial and Online Educational Support Resources (pdf - 139 KB)
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