Mental Health, Addictions and Substance Use Health Services and Resources

Last revised: January 15, 2025

Everyone experiences stress and or challenges in their own way. It is completely natural to feel stress and concern during challenging times. A person might have trouble sleeping, eating or paying attention. If these feelings are affecting day-to-day life, please ask for help. Getting help is a sign of strength. 

If you or someone requires support related to suicide, please contact the 9-8-8 Suicide Crisis Helpline (24 hours a day/7 days a week, bilingual) or the Distress Centre Ottawa and Region (24 hours a day/7 days a week, bilingual) at 613-238-3311.

For residents who would like to access French-only crisis support, please contact TAO Tel-Aide – 613-741-6433 or if outside Ottawa toll free at 1-800-567-9699.

If you, or someone is in crisis (a time of intense difficulty) or you are concerned for your immediate safety and wellbeing please call 9-1-1

On this page:

Crisis services available now

If you need to talk to someone, crisis services are available.

Telephone, text and chat mental health crisis services

Service

Contact Information

9-8-8 Suicide Crisis Helpline (24 hours a day/7 days a week, bilingual)

Call: 9-8-8 or Text: 9-8-8

Assaulted Women’s Helpline – Ontario (24 hours a day/7 days a week, English and other languages)

Call: 1-866-863-0511 or Text: 7233 

Senior Safety Line: 1-866-299-1011

Distress Centre Ottawa and Region (24 hours a day/7 days a week, bilingual)

Call: 613-238-3311
Good 2 talk for post-secondary students (24 hours a day/7 days a week, bilingual)

Call: 1-866-925-5454

Text GOOD2TALKON to 686868

Live Chat

Hope for Wellness Help Line: For all indigenous people (24 hours a day/7 days a week, bilingual and other languages)

Call: 1-855-242-3310

Live Chat

Kids Help Phone (24 hours a day/7 days a week, bilingual)

Call: 1-800-668-6868

Text CONNECT to 686868

Live Chat (7:00 PM - 12:00 AM)

Mental Health Crisis Line 24/7 (24 hours a day/7 days a week, bilingual)

Call: 613-722-6914 | Outside Ottawa: 1-866-966-0991
Ottawa Rape Crisis Centre Crisis Line (24 hours a day/7 days a week, English only)

Call: 613-562-2333 

Chat & Text: 613-544-6424 (12:00 PM - 12:00 AM)

Talk4Healing: For Indigenous Women (24 hours a day/7 days a week, English and other languages)

Call or text: 1-855-554-HEAL (4325)

Live Chat

Tel-Aide Outaouais (24 hours a day/7 days a week, French only)

Call: 613-741-6433 | 1-800-567-9699 or 

819-775-3223 for Gatineau residents

Unsafe at Home Ottawa (Bilingual)

Text or live chat: 613-704-5535  

Monday, Tuesday, Thursday, Friday: 2:00 PM – 9:00 PM

Wednesday, Saturday and Sunday: 9:00 AM – 9:00 PM

Youth Services Bureau Crisis Line (24 hours a day/7 days a week, bilingual)

Call: 613-260-2360

Live Chat

For printable version of crisis services and additional Mental Health, Addictions and Substance Use Health Resource List (pdf - 322 KB). 

Counselling and systems navigation

Helps connect individuals to mental health, addictions and substance use health support and services.

AccessMHA

AccessMHA helps individuals to access no cost supports for mental health, addictions and substance use health (English, French and other languages, 16 years and older).

1call1click.ca

1call1click helps individuals (children, youth, parents and families) to access no cost supports for mental health, addictions and substance use health (English and French, birth to 21 years). Call 613-260-2360/ 1-877-377-7775 or visit 1Call1Click website.

You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.

Counselling Connect

Counselling Connect provides at no cost individual short-term counselling by phone, in-person or virtual. Services available to all, in English, French and other languages. Support groups are also available. Visit CounsellingConnect website or call 2-1-1.

Mental health, Substance Use Health and Addictions Counselling available for all ages, all families, Newcomers (Immigrants and Refugees), African, Caribbean, and Black community, Indigenous community and 2SLGBTQ+ community.

Walk-in Counselling Clinics

Walk-in Counselling Clinics provides at no cost counselling by phone, in-person and virtual. No appointment needed, first-come, first-serve basis during the Walk-In Counselling Clinic hours. (English, French, and other languages, all ages). Call 613-755-2277 or visit walkincounselling website.

Royal's Rapid Access Addiction Medicine (RAAM) Clinic

For those looking for alcohol and/or opioid support. (English, French). Call 613-722-6521 ext. 6508 or visit the Royal's Rapid Access Addiction Medicine Clinic website.

Mental health, addictions and substance use health support and resources

Adults

Additional counselling and systems navigation are available to everyone.

If you need to talk to someone right now, crisis lines are available.

Mental health
  • BounceBack: is a free skill-building program. It is designed to help manage low mood, depression, anxiety, stress or worry. Delivered over the phone with a coach and through online videos along with tools that will support mental wellness. (Coaching available in English, French and different languages. Ages 15 years and up). Call 1-866-345-0224.

  • Farmer Wellness Initiative: offers mental health and wellness support to farmers and farm families across Ontario. Counselling is available by phone, virtual or in person. (English and French, 16 years and older). Call 1-866-267-6255, 24 hours, 7 days a week.

  • Le Cap: Offers a continuum of inclusive services, in French, from early childhood to adulthood, that promotes optimal development and support for wellness when facing the challenges of mental health, addictions and concurrent disorders. (All ages, French Only). Call 613-789-2240.

  • National Eating Disorder Information CentreHelpline 1-866-633-4220, Live chat: nedic.ca, E-mail:  nedic@uhn.ca. Phone, live chat, and e-mail services are available (English only, all ages): 9am – 9pm from Monday to Thursday, 9am – 5pm on Friday and 12pm – 5pm on Saturday and Sunday. 
  • Prompt Care Clinic: offers general mental health assessment and consultation, as well as up to four sessions of psychotherapy with a social work team. Treatment guidance and medication recommendations are then provided to the client’s primary care provider for implementation and prescription. 

    • The Prompt Care Clinic serves adults ages 18 years and up who are experiencing symptoms of mild to moderate mental illness. They provide a hybrid service of both in-person and virtual care modalities, based on client preference (English and French). 

    • To access the Prompt Care Clinic services, clients must be referred by a primary care provider (i.e. a family doctor or nurse practitioner).  

  • Psychiatric survivors of Ottawa: Peer support for people experiencing mental health challenges and their families. Call 613-567-4379 and press 118 to leave a message (English, 16 years and up, no referral required). 

Addictions and substance use health 
  • 211 - confidential service that connects people to social and community supports. Call, text or chat (available in English and French).
  • CAPSA (formerly known as the Community Addictions Peer Support Association) - CAPSA, a not-for profit corporation, works to reduce stigma and discrimination towards people with substance use disorders, by leading education, training, advocacy and community engagement projects (available in English and French). 
  • Families for Addiction Recovery (FAR) offers parent-to-parent support for families struggling with addiction and provides a voice for families to influence government policy (available in English only).
  • Gamblers Anonymous Ottawa - Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem (available in English only).
  • Gambling, Gaming and Technology Use GGTU (CAMH) supports mental health and addictions service providers through training and education, developing digital tools and resources and facilitating knowledge sharing (available in English only).
  • Montfort Renaissance’s Service Access to Recovery (SAR) is Ottawa’s bilingual centralized access to all Ontario Health funded agencies providing addiction/concurrent disorder treatment. It is a starting point for people 16 years and older who are concerned about their substance use and want to understand, discuss and access treatment options. To be evaluated and referred directly to treatment, call 613-241-5202 (available in English and French).

  • National Overdose Response Service Line (NORS) at 1-888-688-NORS (6677) - NORS is an overdose prevention hotline providing confidential and non-judgmental support whenever and wherever you use substances (drugs). Available in English and French.
  • Quash - Quash is a judgement-free app to help you quit smoking or vaping —the way you want! It’s specifically designed to help youth (14-19) quit (available in English and French).
  • Resolve Counseling Services Canada - Counselling services for individuals, families, children and workplaces (available in English and French).
  • Responsible Gambling Council - The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention (available in English, French and other languages).
  • SMART Recovery supports people in managing addictive and high risk behaviours (available in English and Spanish).
  • Stop Overdose Ottawa (Ottawa Public Health) – The overdose crisis, with the increasingly toxic and unpredictable unregulated drug supply, continues to have devastating impacts on people, their families, friends and the community. Learn more about the situation in Ottawa, how we can address this complex crisis together, and where harm reduction and treatments services and supports are available (available in English and French).
  • Sandy Hill Community Health Centre provides counselling services for individuals, families and adolescents seeking help for addictions (including problem gambling), mental health issues or concurrent disorders (available in English and French).

  • Somerset West Community Health Centre provides mental health and substance use health services for newcomers, seniors, adolescents and many more seeking help (available in English, French and other languages).
  • Substance Use and Concurrent Disorders (The Royal) supports people living with complex substance (drug or alcohol) use, mental health, and physical health issues (available in English and French).

Additional Resources  

 

Children

Additional counselling and systems navigation are available to everyone.

If you need to talk to someone right now, crisis lines are available.

Mental health
  • Crossroads Children Mental Health Centre: Offer a range of mental health services to help children and families struggling with severe emotional, behavioural and social challenges. (English only, 12 years and up and their families). Call 613-723-1623 ext 232 or email info@crossroadschildren.ca, or visit Counselling Connect.
  • Le Cap: Offers a continuum of inclusive services, in French, from early childhood to adulthood, that promotes optimal development and support for wellness when facing the challenges of mental health, addictions and concurrent disorders. (All ages, French Only). Call 613-789-2240.
  • National Eating Disorder Information Centre: Helpline 1-866-633-4220, Live chat: nedic.ca, E-mail:  nedic@uhn.ca. Phone, live chat, and e-mail services are available (English only, all ages): 9am – 9pm from Monday to Thursday, 9am – 5pm on Friday and 12pm – 5pm on Saturday and Sunday. 
Addictions and substance use health 
  • Le Cap: Offers a continuum of inclusive services, in French, from early childhood to adulthood, that promotes optimal development and support for wellness when facing the challenges of mental health, addictions and concurrent disorders. (All ages, French Only). Call 613-789-2240.
Additional Resources
Youth and young adults

Additional counselling and systems navigation are available to everyone.

If you need to talk to someone right now, crisis lines are available.

Mental health
  • BounceBack: is a free skill-building program. It is designed to help manage low mood, depression, anxiety, stress or worry. Delivered over the phone with a coach and through online videos along with tools that will support mental wellness. (Coaching available in English, French and different languages. Ages 15 years and up). Call 1-866-345-0224.
  • Centre33: is a safe and inclusive community center for 2SLGBTQIA+ children, youth and families (English, ages 8-17 years). Call 343-541-6875 or email kanatacentre33@outlook.com
  • Dave Smith Youth Treatment Centre: is dedicated to helping youth and families across Ontario overcome substance use, mental health and related issues (English only, 13 to 21 years old). 
  • Good2Talk: Free confidential mental health, addictions and well-being support services for post-secondary students in Ontario (English and French). 
  • Le Cap: Offers a continuum of inclusive services, in French, from early childhood to adulthood, that promotes optimal development and support for wellness when facing the challenges of mental health, addictions and concurrent disorders. (All ages, French Only). Call 613-789-2240.
  • Youth Services Bureau: Provides services and support in employment, health and housing, mental health, youth engagement and youth justice (English and French. Age varies according to program).
Addictions and substance use health 
  • Dave Smith Youth Treatment Centre: is dedicated to helping youth and families across Ontario overcome substance use, mental health and related issues (English only, 13 to 21 years old). 
  • Le Cap: Offers a continuum of inclusive services, in French, from early childhood to adulthood, that promotes optimal development and support for wellness when facing the challenges of mental health, addictions and concurrent disorders. (All ages, French Only). Call 613-789-2240.
  • Montfort Renaissance’s Service Access to Recovery (SAR) is Ottawa’s bilingual centralized access to all Ontario Health funded agencies providing addiction / concurrent disorder treatment. It is a starting point for people 16 years and older who are concerned about their substance use and want to understand, discuss and access treatment options. To be evaluated and referred directly to treatment, call 613-241-5202 (available in English and French).
  • Quash - Quash is a judgement-free app to help you quit smoking or vaping —the way you want! It’s specifically designed to help youth (14-19) quit (available in English and French).
  • Responsible Gambling Council - The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention (available in English, French and other languages).
  • Rideauwood Addiction and Family Services focuses on issues of substance use, behavioural addictions and mental health. For more information call 613-724-4881 (available in English only).
  • Somerset West Community Health Centre provides mental health and substance use health services for newcomers, seniors, adolescents and many more seeking help (available in English, French and other languages).
  • The University of Ottawa Heart Institute (available in English and French) 
  • Youth Services Bureau provides services and support in employment, health and housing, mental health, youth engagement and youth justice (English and French. Age varies according to program).

Additional Resources

 

Parents and caregivers

Additional counselling and systems navigation are available to everyone.

If you need to talk to someone right now, crisis lines are available.

Mental health
  • BounceBack: is a free skill-building program. It is designed to help manage low mood, depression, anxiety, stress or worry. Delivered over the phone with a coach and through online videos along with tools that will support mental wellness. (Coaching available in English, French and different languages. Ages 15 years and up). Call 1-866-345-0224.

  • Crossroads Children Mental Health Centre: Offer a range of mental health services to help children and families struggling with severe emotional, behavioural and social challenges. (English only, 12 years and up and their families). Call 613-723-1623 ext. 232 or email info@crossroadschildren.ca or visit Counselling Connect.
  • Dave Smith Youth Treatment Centre: is dedicated to helping youth and families across Ontario overcome substance use, mental health and related issues (English only, 13 to 21 years old). 
  • EarlyON Child and Family Centres: offer free, high-quality programs for families and children from birth to 6 years old where you can. Visit EarlyON Child and Family Centres for services available.
  • Grandir Ensemble : Grandir ensemble childcare services offers a range of licensed childcare and early childhood services in French in the Ottawa area. This non-profit organization aims to promote the well-being of French-speaking children from birth to 12 years of age.
  • Le Cap: Offers a continuum of inclusive services, in French, from early childhood to adulthood, that promotes optimal development and support for wellness when facing the challenges of mental health, addictions and concurrent disorders. (All ages, French Only). Call 613-789-2240.
  • Parent support line (Parent Resource Centre): is a free and confidential non-medical service, providing support to parents and caregivers experiencing parenting challenges related to child development and child behaviour. They also collaborate with professionals who are enquiring about resources, referrals, or connecting clients with community services (English & French). Call 613-482-8173, Monday, Tuesday, Thursday and Friday from 9 am to 4 pm. Wednesday from 11 am to 7 pm or email parentingsupport@parentresource.ca.

  • pleo (Parents' Lifeline): offers parents’ helpline, parent support groups and mobile one-on-one support for parents of children 25 and under who are facing mental health challenges (English and French). Call 613-321-3211.
  • Youth Services Bureau: Provides services and support in employment, health and housing, mental health, youth engagement and youth justice (English & French. Age varies according to program). 
Addictions and substance use health 
  • Dave Smith Youth Treatment Centre: is dedicated to helping youth and families across Ontario overcome substance use, mental health and related issues (English only, 13 to 21 years old). 
  • Le Cap: Offers a continuum of inclusive services, in French, from early childhood to adulthood, that promotes optimal development and support for wellness when facing the challenges of mental health, addictions and concurrent disorders. (All ages, French Only). Call 613-789-2240.
  • Youth Services Bureau: Provides services and support in employment, health and housing, mental health, youth engagement and youth justice (English and French. Age varies according to program). 
Additional Resources
Pregnant and postpartum families

Additional counselling and systems navigation are available to everyone. 

If you need to talk to someone right now, crisis lines are available.

Mental health services and resources:

  • Mothercraft Ottawa’s Postpartum Support Drop-In: provides families with a safe and supportive environment where they can explore postpartum issues and learn coping strategies and skills. The group is currently offered via video conference (English only).
Additional Resources
Older adults

Additional counselling and systems navigation are available to everyone.

If you need to talk to someone right now, crisis lines are available.

Mental health
  • A Friendly Voice (Rural Ottawa South Support Services): Is a free, confidential “warm line” for older adults aged 55 and above living in Ontario and the Atlantic provinces (not a crisis line or referral service). Services available in English and French, open 7 days a week from 8 am to 10 pm. Call 613-692-9992 or 1-855-892-9992.
  • Elder abuse response & referral service (EARRS): offers information, referrals, intake, consultation and direct support to older adults (English and French). Call 613-596-5626 ext. 230 or visit nrocrc.org.
  • Montfort Renaissance: offers a wide range of services for seniors in the Ottawa region (French only). 
  • Seniors Centres Without Walls (The Good Companions): is a multi-service seniors’ centre, providing opportunities for older adults to participate in social, recreational, educational and volunteer activities and benefit from social and health services (English only). Call (613) 236-0428.
  • Senior Safety Line (24 hours a day/7 days a week, English and other languages). Call 1-866-299-1011.
  • The LESA Program: Substance Use & Problem Gambling Supports for People 55+. Helps individuals and family members to address problem gambling and substance use. Individual and group counseling is available. (English, French and other languages). Call 613-233-4443 ext. 2109 or email: lesa@centretownchc.org.  
Addictions and substance use health 
  • The LESA Program: Substance Use & Problem Gambling Supports for People 55+. Helps individuals and family members to address problem gambling and substance use. Individual and group counseling is available. (English, French and other languages). Call 613-233-4443 ext. 2109 or email: lesa@centretownchc.org.  
  • Montfort Renaissance: offers a wide range of services for seniors in the Ottawa region (French only). 
 Additional Resources
Newcomer and diverse populations

Additional counselling and systems navigation are available to everyone.

If you need to talk to someone right now, crisis lines are available.

Mental health
  • BounceBack: is a free skill-building program. It is designed to help manage low mood, depression, anxiety, stress or worry. Delivered over the phone with a coach and through online videos along with tools that will support mental wellness. (Coaching available in English, French and different languages. Ages 15 years and up). Call 1-866-345-0224.
  • Eastern Ottawa Resource Centre: The Resource and Referral team is here to help you find the best services to meet your needs and help with advocacy. Support includes resources for food, housing, clothing, understanding social services, budgeting and more. 
  • Immigrant Women Services Ottawa: Offers support to newcomer women and their families, including crisis-intervention, short-term counselling, support groups, group activities, referrals, housing support and more.
  • Ottawa Community Immigrant Services Organization Counselling Services.
  • Ottawa Newcomer Health Centre: Supports newcomers in the Ottawa region. They provide many services, including immunizations, well women clinic, mental health counselling and navigation, referrals to specialists, and more.
  • Somerset-West Community Health Centre: Newcomer services include a variety of multilingual resources for newcomers, such as counselling, multicultural health navigation, smoking cessation, and more.
  • South-East Ottawa Community Health Centre: Offers a variety of programs and services for newcomers, including social services, immigration & citizenship support, supportive counseling, legal support, limited housing intervention, interpretation, translation and more.
Addictions and substance use health 
  • Somerset-West Community Health Centre: Newcomer services include a variety of multilingual resources for newcomers, such as counselling, multicultural health navigation, smoking cessation, and more (available in English, French and other languages). 
 Additional Resources
  • Canada Immigrant: Designed for newcomers in Canada, this website includes stories from newcomers and their experiences with their mental health, coping skills, and other important topics. The “Wellness” section includes tips on improving your mental health and wellness, such as sleep strategies, importance of meaningful connections, and more.
  • Centre for Addictions and Mental Health: Learn about dealing with stress, understanding mental illness and asking for help, in multiple languages. You can also find more mental health resources for newcomers through their EENeT webpage.
  • Newcomer Multilingual Info Bank: The Multilingual Info Bank is a collection of multilingual settlement resources in the form of fact sheets, videos, infographics and more, searchable by language, topic, and format, from Canadian and international sources.

  • Reaching IN... Reaching OUT: is a series of resources for parents to teach their children resilience and is available in multiple languages.
African, Caribbean, Black Community

Additional counselling and systems navigation are available to everyone. 

If you need to talk to someone right now, crisis lines are available.

Mental health services and resources: 

  • African, Caribbean, Black (ACB) Mental Health and Substance Use Health Resource List (pdf - 226 KB). 
  • Somerset West Community Health Centre: 
    • ACB Support Line: call 343-571-0097 (English, Swahili and language interpretation available). Monday to Friday from 9 am to 4 pm. Support for the community, by the community. We are here to help you regain your wellbeing. We offer practical and emotional support including resource navigation, health coaching and advocacy. 
  • Somali Centre for Family Services of Ottawa:
    • Acacia Youth WellnessThe program offers psychoeducational and support services to youth aged between 12 and 29 and solution-focused brief counselling, as well as service referrals and navigation. Their live broadcasted webinars feature ACB mental health professionals and mental health service users to share their experiences (English and Somali).
    • SNAP program SNAP®: is an evidence based, cognitive behavioural therapy program that provides a framework for teaching children and their parents, effective emotional regulation, self-control and problem solving skills. Our program utilizes both individual and group counselling for parents and their children (concurrently), once a week for a 13-week family education program (English and French).
  • REPFO- Regroupement Ethnoculturel Des Parents Francophones De L'OntarioServices for Black Francophone children, youth and their families. Counselling, home visits, playgroups, and family legal resources (French only). Call 613-741-9441 or email info@repfo.org.
  • Britannia Woods Community House:
  • Jaku Konbit:
  • Upstream Ottawa: provides intensive mental health case management services for youth & adults. For more information call 613-248-3330 or visit upstreamottawa (English).
  • Canadian Women of Colour Leadership Network (CWCLN) Peer-Support Group: The Peer Support Group(s) are for anyone identifying as a Black and/or racialized individual living with mental health challenges and looking for support from a group of empathetic peers. Please see the multiple groups CWCLN hosts on their webpage. These groups are free for participants and are hosted through Zoom (phone and/or video group chat platform) and are led by two trained peer support facilitators (English).
  • Black Youth Helpline:

    • Nationwide Multicultural Helpline & Services for all Children, Youth, Families, School Boards & other youth serving organizations.  
    • Service that is available to all young people.  They provide culturally appropriate supports and services for Black youth and their families. 
    • Call 416-285-9944 (Toll Free 1-833-294-8650) or email: info@blackyouth.ca. Everyday from 9:00 am – 10:00 pm.
First Nations, Inuit and Métis Community

Additional counselling and systems navigation are available to everyone. 

If you need to talk to someone right now, crisis lines are available.

Mental Health
  • Akausivik Inuit Family Health Team Medical Centre: Mental health support available for Inuit of all ages (English, other). Call 613-740-0999 or email generalinfo@aifht.ca.
  • Inuuqatigiit Center for Inuit Children, Youth and Families: Provides a range of mental health and substance use services to Inuit children, youth and parents/guardians (English, other). Call 613-744-3133 or visit Community Initiatives and Mental Health.
  • Minwaashin Lodge: Provides programs and services to First Nations, Inuit and Métis women and children (regardless of status) who are survivors of domestic and other forms of violence (English and French). Call 613-741-5590.
    • Minwaashin Lodge: Street Team Outreach Mobile (S.T.O.R.M.): is available to assist women who are experiencing life on the streets with immediate harm reduction, safety planning, crisis interventions, and community referrals. STORM also serves women at-risk of experiencing homelessness (English and French). Call 613-741-5590. 
  • Odawa Native Friendship Centre: Community services centre for indigenous community (English, other). Call (613) 722-3811 or email reception@odawa.on.ca
  • Tungasuvvingat Inuit: is an Inuit-specific registered not-for-profit Ontario service provider offering social support, cultural activities, employment and education assistance, youth programs, counselling, crisis intervention and more (English, other). Call 613-565-5885. 
  • Wabano: Wabano Mental Wellness Team provides holistic and culturally relevant services to Indigenous individuals and families (English, other). Call 613-748-0657. 
Addictions and substance use health 
  • Wabano: provides quitting smoking services (English only). Call 613-748-0657. 
Additional Resources

 

2SLGBTQQIA+ Community

Additional counselling and systems navigation are available to everyone. 

If you need to talk to someone right now, crisis lines are available.

Mental health services and resources:

  • CHEO Gender Diversity Clinic: supports children, youth and families at all stages of their journey with gender identity (English and French). 
  • Centre33: is a safe and inclusive community center for 2SLGBTQIA+ children, youth and families (English, ages 8-17 years). Call 343-541-6875 or email kanatacentre33@outlook.com.
  • LGBTTQ+ Around the Rainbow (Family Services Ottawa): provides education, counselling and support services to 2SLGBTQI+ families and individuals (English and French). Call 613-725-3601.
  • LGBT Youthline: is a 2SLGBTQ+ youth-led organization that affirms and supports the experiences of youth across Ontario (English only). Text and Chat, 647-694-4275 (Sunday to Friday, 4 pm - 9:30 pm). 
  • MAX Ottawais an organization that focuses on maximizing the health and Wellness of gay, bisexual, 2 spirit, queer, and other guys who are into guys, both CIS and trans in the Ottawa region (English). 
  • The Good Companions Senior Centre: Offer three programs specifically for the 50+ 2SLGBTQIA+ community. Email sgauthier@thegoodcompanions.ca or call 613-236-0428 ext. 2353 (English).
  • Trans Health Program (Centretown Community Health Centre): Supports trans and gender diverse folks who are residents of Ottawa and the Champlain Region (English and French, 17 years and older).
  • Trans Lifeline: is a trans-led organization that connects trans people to the community, support, and resources they need to survive and thrive (English only). Call 1-877-330-6366.
  • YSB - Spectrum LGBTQ Community Youth Group: Provides workshops, discussion groups, and art collaborations, as well as counselling services, peer mentoring, and primary care resources (English and French).
Additional Resources
  • Kind Space: Social service for the health and wellness of 2SLGBTQIA+ people of all ages. 
People experiencing violence

Additional counselling and systems navigation are available to everyone. 

If you need to talk to someone right now, crisis lines are available.

Mental health services and resources:

 Additional Resources
People experiencing loss

Additional counselling and systems navigation are available to everyone. 

If you need to talk to someone right now, crisis lines are available.

Mental health services and resources:

  • Bereaved Families of Ottawa: Grief support services and educational resources for individuals learning to cope with grief to help the healing begin (English and French).
  • Grief Recovery After Substance Passing (GRASP): offers understanding, compassion, and support for those who have lost someone they love through addiction and overdose (English, 18 years and older). Email jb@purpleshamrock.com or call 613-795-2593. 
  • Healing Hearts Canada, offered by Moms Stop The Harm: is a free bereavement support group for those grieving the loss of a loved one due to an overdose or substance-use related harm. The group facilitators have lived experience and offer an open-format peer-led model of support (English and French, 18 years and older). 
  • Pregnancy and Infant Loss Network (Sunnybrook): Offer a variety of peer-support services (at no cost) to parents and family members who have been affected by pregnancy or infant loss. Support services are offered over the phone and online and are available to residents of Ontario (Available in English and interpreters available upon request).
  • Roger Neilson Children’s Hospice Grief Support Services: Offering compassionate, free grief support for children, youth, parents, caregivers, and grandparents. Programs include Grief Circles and Connections—safe spaces to share and heal after the death of someone significant. Services are inclusive, evidence-based, and professionally facilitated. Contact RNCH for support tailored to your needs, call 613- 523-6300 ext. 4619 or by email at griefsupport@rogerneilsonchildrenshospice.ca (English, French and interpreters available upon request).
Additional Resources
Suicide Prevention

Additional counselling and systems navigation are available to everyone. 

If you need to talk to someone right now, crisis lines are available.

Suicide Prevention OttawaResources

If you or someone requires support related to suicide, please contact the 9-8-8 Suicide Crisis Helpline (24 hours a day/7 days a week, bilingual) or the Distress Centre Ottawa and Region (24 hours a day/7 days a week, bilingual) at 613-238-3311.

For residents who would like to access French-only crisis support, please contact TAO Tel-Aide – 613-741-6433 or if outside Ottawa toll free at 1-800-567-9699.

If you, or someone is in crisis (a time of intense difficulty) or you are concerned for your immediate safety and wellbeing please call 9-1-1. 

 Additional Resources
Workplaces

Additional counselling and systems navigation are available to everyone.

If you need to talk to someone right now, crisis lines are available.

 Additional Resources

Deaf and hard of hearing community

Additional counselling and systems navigation are available to everyone. 

If you need to talk to someone right now, crisis lines are available.

Mental health services and resources:

How to access the distress centre of Ottawa

Canada VRS is a telecommunication service that allows deaf, hard of hearing or speech-impaired Canadians to make telephone calls using internet and cell phone-based technologies. VRS callers are connected with a sign language interpreter, over video, who provides real time interpretation for telephone calls. An individual could use VRS to place a call to the Distress Centre simply by using their VRS application and dialing the Distress Centre’s phone number.

The Distress Centre of Ottawa can be reached at 613-238-3311.

Print resources

Flyer: Scan and Go! (PDF- 235 KB)

Alcohol

Canada’s Guidance on Alcohol and Health - Canadian Centre on Substance Use and Addiction (CCSA)

Questions about Alcohol? Here are some Answers! (PDF - 208 KB). 

Cannabis
Cannabis print resources
Resource NameTarget AudiencePicture of Resource
 

Lower-risk cannabis use tips (pdf - 157 KB). 

Available in Arabic (pdf - 365 KB) and Somali (pdf - 164 KB). 

General population

 Screenshot as sample of the lower risk cannabis use tips factsheet

Cannabis safer storage poster - version 1 (pdf - 506 KB, bilingual).

Available in Arabic (pdf - 446 KB) and Somali (pdf - 434 KB). 

General population

A poster of a child reaching in high cabinets for cannabis with content at the bottom describing kids as curious and how to ensure cannabis products are stored

Cannabis safer storage poster - version 2 (pdf - 846 KB, bilingual).

Available in Arabic (pdf - 785 KB) and Somali (pdf - 774 KB).

General population

Two children on chairs that reached into a cabinet with cannabis products and the poster describing that kids are curious and likes to explore. Tips are provided on how to ensure cannabis products are stored.

Cannabis safer storage postcard (pdf - 773 KB, bilingual).

Available in Arabic (pdf - 535 KB) and Somali (pdf - 519 KB). 

General population

A postcard of a child reaching in high cabinets for cannabis with content at the bottom describing kids as curious and how to ensure cannabis products are stored
The truth about cannabis and oral health factsheet (pdf - 97 KB). General population The truth about cannabis and oral health factsheet

Blunt Fact Posters

These documents are currently not in an accessible format. 

Blunt Fact Posters
Resource Name and Target AudienceResource DescriptionPicture of Resource

Blunt Fact Poster (Smoke) (pdf - 399 KB)

General population

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that inhaling cannabis smoke can harm your lungs. The recommendation is to choose other ways to use. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom.  A photo of half a woman's face thinking and looking up with her finger pointed at her chin and text written beside her

Blunt Fact Poster (pdf - 366 KB)

For parents 

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that using cannabis as a teen can change the way the brain grows and how it works. The recommendation is to help them reach their full potential: Talk early, often and openly about cannabis. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom.  A photo of half the face of a man smiling with text written beside him

Blunt Fact Poster (Safe Storage) (pdf - 36 KB)

For parents 

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that kids can get into anything. The recommendation is to keep cannabis products in the original packaging and in a locked place that is out of reach. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom. Blunt Fact Poster for Safe Storage

Blunt Fact Poster (Impaired Driving) (pdf - 413 KB)

General population

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that cannabis can slow your reaction time and impair your ability to drive. The recommendation is to plan a safe ride. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom.  A photo of half the face of a man with his mouth opened, surprised and text written beside him

Blunt Fact Poster (Edibles) (pdf - 34 KB)

General population

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that the high from eating cannabis takes longer to feel and lasts longer. The recommendation is to start low and go slow. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom. Blunt Fact Poster for Edibles

 

Gambling
Lower-Risk Gambling Guidelines (PDF) - Canadian Centre on Substance Use and Addiction (CCSA)
Multilingual Resources
Mental Health Support (PDFs): Multilingual Mental Health Resources for Diverse Communities (Ottawa Public Health) 
Opioids, stimulants and more
Naloxone: Save a Life (fact sheet) - Government of Canada
Opioid print resources
Resource Name and Target AudienceResource DescriptionPicture of Resource

5 steps to respond to an opioid overdose (pdf - 318 KB)

General Population

 

This Ministry of Health resource describes the 5 steps involved in responding to an opioid overdose. It also lists the signs of an opioid overdose and how to put someone in the recovery position. Remember: the most important thing you can do is call 911! If you don’t feel safe or sure how to respond, call 911 so paramedics can get there as soon as possible.

Available in Arabic (pdf - 257 KB), Somali (pdf - 150 KB) and Spanish (PDF - 280 KB)

 5 steps to respond to an opioid overdose

Benzodiazepine Factsheet (pdf - 187 KB)

General Population

Factsheet on Benzodiazepine.

Screenshot of Benzodiazepines factsheet

Nitazenes factsheet (pdf - 299 KB)

General Population

Factsheet on Nitazenes.

Screenshot of Nitazenes factsheet

Medetomidine and Dexmedetomidine factsheet (pdf - 274 KB)

General Population

Factsheet on Medetomidine and Dexmedetomidine.

Screenshot of Medetomidine and Dexmedetomidine factsheet

Opioid Poster for the Construction Industry (pdf - 1 MB)

Construction Industry

 

This poster describes that illegal drugs have been linked with overdoses, that “anything can be cut with fentanyl or carfentanil”, and that “even the smallest amount can cause an overdose.” The poster is encouraging everyone to know the signs and symptoms of an opioid overdose, to call 9-1-1, and to carry naloxone. For more information, a link to Stop Overdose Ottawa is provided with a QR code.  Opioid poster for construction industry

“Got questions about drugs?” (pdf - 13 MB)

Youth grades 6-8

This poster encourages youth to talk to adults they trust. It includes examples of questions that youth may have about drugs. The poster also lists the phone numbers of Kids Help Phone and Youth Services Bureau. Got Questions about Drugs?

“Anything can be cut with Fentanyl or Carfentanil” postcard (pdf - 2 MB)

General population

This postcard describes that illegal drugs have been linked with overdoses, that “anything can be cut with fentanyl”, and that “even the smallest amount can cause an overdose.” The postcard encourages everyone to know the signs and symptoms of an opioid overdose, to call 9-1-1, and to carry naloxone. For more information, a link to www.StopOverdoseOttawa.ca is provided with a QR code. 

Available in Arabic (pdf - 2 MB) and Somali (pdf - 2 MB).

Front of Fentanyl postcardBack of Fentanyl postcard

“Anything can be cut with Fentanyl or Carfentanil” poster (pdf - 1 MB)

General population

This poster describes that illegal drugs have been linked with overdoses, that “anything can be cut with fentanyl or carfentanil”, and that “even the smallest amount can cause an overdose.” The poster is encouraging everyone to know the signs and symptoms of an opioid overdose, to call 9-1-1, and to carry naloxone. For more information, a link to www.StopOverdoseOttawa.ca is provided with a QR code.  

Available in Arabic (pdf - 1 MB) and Somali (pdf - 1 MB). 

Fentanyl and Carfentanil poster

“Opioid Overdose Signs and Symptoms” (pdf - 2 MB)

General population

This poster lists the common signs and symptoms of an opioid overdose. Each sign and symptom is accompanied by an image. For more information, there is a link to OttawaPublicHealth.ca. Signs and Symptoms poster

“Into chemsex or party n’ play?” (pdf - 16 MB)

General population

This postcard aims to prevent overdose deaths. It includes the signs and symptoms of an opioid overdose, and it recommends never using drugs alone. The postcard also states that an overdose is a medical emergency. It encourages people to carry naloxone and to call 9-1-1. For more information, there is a link to www.StopOverdoseOttawa.ca.

This document is currently not in an accessible format.

Front of Party n Play postcard

Back of Party n Play postcard

NORS and Brave App (pdf - 964 KB)

General population

This postcard describes that if you do use alone, tell someone before you use. Have a safety plan, leave the door unlocked and have someone come check on you. You can also call the National Overdose Prevention Line at 1-888-688-NORS (6677) or connect with an anonymous virtual harm reduction supporter via the Brave App. NORS and Brave App
Party Safer
Stigma

Tobacco and Vaping

Vaping print resources
Resource NameTarget AudiencePicture of Resource

Tips to lower your risk when using nicotine (foldout version, PDF - 4 MB)

Youth and young adults  Screenshot as a sample of the front side of the tips to lower your risk when using nicotine foldout resource Screenshot as a sample of the back side of the tips to lower your risk when using nicotine foldout resource

Tips to lower your risk when using nicotine (postcard version, PDF - 4 MB)

Youth and young adults

 Screenshot as a sample of the front side of the tips to lower your risk when using nicotine postcard resource

Screenshot as a sample of the back side of the tips to lower your risk when using nicotine postcard resource

 

Vaping Factsheet (PDF - 172 KB)

 

General population  Screenshot as a sample of the front of the vaping factsheet Screenshot as a sample of the back of the vaping factsheet

Can vaping nicotine alter brain development? (PDF - 6 MB)

Available in Arabic (pdf - 626 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  Poster describing if vaping nicotine can alter brain development

Do you know what you're inhaling? (PDF - 6 MB) 

Available in Arabic (pdf - 624 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  poster describing what you're inhaling when vaping

Is vaping just harmless water vapour? (PDF - 6 MB)

Available in Arabic (pdf - 631 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  poster describing if vaping is just harmless water vapour

What can happen if I vape on school property? (PDF - 6 MB)

Available in Arabic (pdf - 634 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  poster describing what can happen if you vape on school property

Are you trying to reduce or quit? (PDF - 6 MB)

Available in Arabic (pdf - 626 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  poster describing what to do if you're trying to reduce or quit smoking

Youth Education Modules postcard (PDF - 392 KB). 

Youth and young adults

The front of the youth education modules postcard with a picture of youth hanging out by the water while the sun is setting A description of the youth education modules, what to learn, and how to access the link with a QR code at the bottom

Youth Education Modules poster (PDF - 529 KB).

Youth and young adults A poster with the description of the youth education modules, what to learn, and how to access the link with a QR code at the bottom

 Additional resources

Contact Us