Mental Health, Addictions and Substance Use Health Services and Resources

Last revised: June 14, 2024

Everyone experiences stress and or challenges in their own way. It is completely natural to feel stress and concern during challenging  times. A person might have trouble sleeping, eating or paying attention. If these feelings are affecting day-to-day life, please ask for help. Getting help is a sign of strength. Below is a listing of Mental Health, Addictions and Substance Use Health Resources available to you.

If you are in crisis, please contact the 9-8-8 Suicide Crisis Helpline (24 hours a day/7 days a week, bilingual) or the Distress Centre Ottawa and Region (24 hours a day/7 days a week, bilingual) at 613-238-3311.

For residents who would like to access French-only crisis support, please contact TAO Tel-Aide – 613-741-6433 or if outside Ottawa toll free at 1-800-567-9699.

If you (or your child) are experiencing thoughts of suicide or harming yourself, please call 9-1-1

Need help? Don't know where to start? Start here.

AccessMHA

One of the biggest challenges for people seeking mental health, substance use health, and addictions services is knowing where to go. That’s why health care partners, community service providers, and people with lived/living experience have worked together to create.

AccessMHA, a simple new single point of entry to eastern Ontario’s system of care for mental health and addictions.

1call1click.ca

1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.

Counselling Connect

CounsellingConnect.org - Counselling Connect provides quick access to a free phone or video counselling session, available in English, French and Arabic. You choose a convenient date and time. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list.

Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.

Walk-in Counselling Clinics
Walk-in Counselling Clinics - 613-755-2277 or walkincounselling.com. No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during the Walk-In Counselling Clinic hours. The Walk-in Counselling Clinic offers free in person sessions as well as video or phone counselling services in English, French, Arabic, Spanish, Somali, Cantonese and Mandarin at a variety of different locations. 
Royal's Rapid Access Addiction Medicine (RAAM) Clinic
Welcome to the Royal's Rapid Access Addiction Medicine (RAAM) Clinic

For people looking for help with their alcohol and/or opioid problems. We have introduced this new RAAM digital front door to make it easy for you to access the RAAM clinic team and our services.

Clinic is open 8:00AM to 4:00PM Monday to Friday excluding statutory holidays

If you need assistance or information, please call 613-722-6521 ext 6508.

Get help now - Telephone, text and chat mental health crisis services

For printable version of crisis services and additional Mental Health, Addictions and Substance Use Health Resource List (pdf - 337 KB)This document is currently not in an accessible format. An accessible document will be posted shortly.

If you need support, please connect with:

Telephone, text and chat mental health crisis services

Service

Contact Information

Kids Help Phone (24 hours a day/7 days a week) (Bilingual)

Call -1-800-668-6868

Text – #686868

Live Chat

Youth Services Bureau (24 hours a day/7 days a week) (Bilingual)

Call – 613-260-2360

Live Chat

Information Line for Child and Youth Mental Health and Youth Addictions Services

Call - 613-260-2360 or 1-877-377-7775

Live Chat

Good 2 talk for post-secondary students (24 hours a day/7 days a week) (Bilingual)

Call -1-866-925-5454

Text - #686868

Distress Centre Ottawa and Region (24 hours a day/7 days a week) (Bilingual)

Call - 613-238-3311

Tel-Aide Outaouais (24 hours a day/7 days a week) (French)

Call - (613-741-6433) Or 819-775-3223 for Gatineau residents

Mental Health Crisis Line 24/7 (24 hours a day/7 days a week) (Bilingual)

Call - 613-722-6914 | Outside Ottawa: 1-866-966-0991

Hope for Wellness Help Line (24 hours a day/7 days a week) (Bilingual, Other)

Call - 1-855-242-3310

Live Chat

Talk4Healing (24 hours a day/7 days a week) For Indigenous Women (English, Other)

Call or text - 1-855-554-HEAL (4325)

Live Chat

Ottawa Rape Crisis Centre Crisis Line (24 hours a day/7 days a week) (English)

Call - 613-562-2333 

Assaulted Women’s Helpline – Ontario (24 hours a day/7 days a week) (English, Other)

Call - 1-866-863-0511

Call Senior Safety Line - 1-866-299-1011

Text - #7233

Unsafe at Home Ottawa (Bilingual)

Text or live chat: (613) 704-5535  

Monday, Tuesday, Thursday, Friday: 2:00 PM – 9:00 PM
Wednesday, Saturday and Sunday: 9:00 AM – 9:00 PM

Ontario Online & Text Crisis Services (English)

 

Chat 2 pm to 2 am

Text 2 pm to 2 am to #258258

Talk Suicide Canada (Formerly Canada Suicide Prevention Service) (24 hours a day/7 days a week) (Bilingual)

 

Call – 1-833-456-4566

Residents of Quebec Call – 1-866-277-3553

Text 4 pm to midnight to #45645 (English only)

9-8-8 Suicide Crisis Helpline (24 hours a day/7 days a week) (Bilingual)

Call: 9-8-8
Text: 9-8-8

Addictions and Substance Use Health 

Services and resources

Services and Resources

Services and resources:

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    • Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

    • 1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.
    • You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.
  • AccessMHA - Mental Health and Addictions Regional Coordinated Access

    • AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.

  • 211 - No cost, confidential service that connects people to social and community supports. Call, text or chat.
  • Amethyst Women’s Addiction’s Centre - Day counselling services for substance use and problem gambling in Ottawa
  • Breaking Free Online (BFO) is a confidential online platform to help support wellness around substance use. Breaking Free Online is offering their services to anyone who is 16 and older with a substance use disorder who is not able to access their regular support. BFO will give them continuous access to personalized behavioural support online. To access this service, use the code ottawaph21 or your Ontario postal code to sign up. 
  • Community Addictions Peer Support Association (CAPSA) - CAPSA, a not-for profit corporation, works to reduce stigma and discrimination towards people with substance use disorders, by leading education, training, advocacy and community engagement projects. Through this work, peer support initiatives and by providing opportunities to integrate into the broader community, CAPSA strives to empower individuals impacted by substance use disorder. CAPSA supports all pathways to increased health and endeavour to collaborate with other organizations that provide services for those seeking help. 
  • Counselling Connect - Adult, older adult, youth young adult and family substance use, gambling and gaming
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.
  • Families for Addiction Recovery: Free Peer Support Services
    • Families for Addiction Recovery (FAR) has three free peer support services for caregivers of people of any age who struggle with substance use:
      1. P2P Program: one-on-one caregiver-to-caregiver phone support (8 one hour sessions)
      2. Online Support Groups
      3. Phone Support Line: Monday to Friday from 1 to 3 pm EST
    • FAR volunteers are trained in the Invitation to Change Approach which is a combination of Community Reinforcement and Family Training (CRAFT), Acceptance and Commitment Therapy (ACT) and Motivational Interviewing (MI).
    • Capacity to provide services in French is limited.
  • Gambling - If you choose to gamble, the Lower-Risk Gambling Guidelines can help you to reduce your risk of experiencing harms.
  • Gamblers Anonymous Ottawa - Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
  • LESA (Centretown Community Health Centre) Addictions Treatment for Older Adults: Substance Use and Problem Gambling counselling sessions have been moved to telephone sessions. To book an appointment or learn more about this program please call 613-233-4443 x 2109.
  • Montfort Renaissance’s Service Access to Recovery (SAR) is Ottawa’s bilingual centralized access to all Ontario Health funded agencies providing addiction / concurrent disorder treatment. It is a starting point for people 16 years and older who are concerned about their substance use and want to understand, discuss and access treatment options.  

    • To be evaluated and referred directly to treatment, call 613-241-5202. Due to COVID-19 assessments are temporarily done over the phone and treatment options are more limited than usual, but new virtual support options are available.
  • National Overdose Response Service Line (NORS) at 1-888-688-NORS (6677) - NORS is an overdose prevention hotline providing confidential and non-judgmental support whenever and wherever you use substances (drugs). 
  • Quash - Quash is a judgement-free app to help you quit smoking or vaping —the way you want! It’s specifically designed to help youth (14-19) quit.
  • Resolve Counseling Services Canada - Counselling Services for Individuals, Families, Children, and Workplaces
  • Rideauwood Addiction and Family Services - Wondering about substance use health, behavioural addictions or mental health issues? You're not alone. We're right here. Call 613-724-4881.
  • Centre for Addiction and Mental Health (self-help gambling tools) 
  • Responsible Gambling Council - The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.
  • SMART Home – SMART RecoveryFree and available to anybody seeking a self-empowering way to overcome problems with addiction.
  • Stop Overdose Ottawa (Ottawa Public Health webpage)
  • Welcome to the Royal's Rapid Access Addiction Medicine (RAAM) Clinic

    • For people looking for help with their alcohol and/or opioid problems. We have introduced this new RAAM digital front door to make it easy for you to access the RAAM clinic team and our services. theroyal.accessraam.ca
    • Clinic is open 8:00AM to 4:00PM Monday to Friday excluding statutory holidays
    • If you need assistance or information, please call 613-722-6521 ext 6508.
  • Sandy Hill Community Health Centre provides confidential and supportive counselling services for individuals, families and adolescents seeking help for addictions (including problem gambling), mental health issues or concurrent disorders.

 Substance use and COVID-19 articles

Impacts of COVID-19 on Substance Use (Canadian Centre for Substance Use and Addictions [CCSA])

For youth and young adults

  • AccessMHA - Mental Health and Addictions Regional Coordinated Access
    • AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.
  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.
    • Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.
    • 1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.
    • You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.
  • Breaking Free Online (BFO) is a confidential online platform to help support wellness around substance use. Breaking Free Online is offering their services to anyone who is 16 and older with a substance use disorder who is not able to access their regular support. BFO will give them continuous access to personalized behavioural support online. To access this service, use the code ottawaph21 or your Ontario postal code to sign up. 
  • Counselling Connect - Youth and young adult mental health
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff. 
  • Montfort Renaissance’s Service Access to Recovery (SAR) is Ottawa’s bilingual centralized access to all Ontario Health funded agencies providing addiction / concurrent disorder treatment. It is a starting point for people 16 years and older who are concerned about their substance use and want to understand, discuss and access treatment options.  
    • To be evaluated and referred directly to treatment, call 613-241-5202. Due to COVID-19 assessments are temporarily done over the phone and treatment options are more limited than usual, but new virtual support options are available. 
  • Quash - Quash is a judgement-free app to help you quit smoking or vaping —the way you want! It’s specifically designed to help youth (14-19) quit.
  • Rideauwood Addiction and Family Services - Wondering about substance use health, behavioural addictions or mental health issues? You're not alone. We're right here. Call 613-724-4881.
  • STOP on the Net is an online program from the Centre for Addiction and Mental Health (CAMH) designed to help adults quit smoking.
  • The University of Ottawa Heart Institute 

  • Youth Services Bureau- We are not here to judge, we are here to understand and to help you work through any issues or difficulties you are experiencing that may be affecting your life and your emotional well-being. Our team of experienced mental health experts provide a range of welcoming, non-judgmental services for you and your family.

Print resources

Alcohol

Canada’s Guidance on Alcohol and Health - Canadian Centre on Substance Use and Addiction (CCSA)

Lower risk alcohol tips factsheet (PDF - 208 KB). 

Cannabis
Cannabis print resources
Resource Name Target Audience Picture of Resource
 

Lower-risk cannabis use tips (pdf - 157 KB). 

Available in Arabic (pdf - 365 KB) and Somali (pdf - 164 KB). 

General population

 Screenshot as sample of the lower risk cannabis use tips factsheet

Cannabis safer storage poster - version 1 (pdf - 506 KB, bilingual).

Available in Arabic (pdf - 446 KB) and Somali (pdf - 434 KB). 

General population

A poster of a child reaching in high cabinets for cannabis with content at the bottom describing kids as curious and how to ensure cannabis products are stored

Cannabis safer storage poster - version 2 (pdf - 846 KB, bilingual).

Available in Arabic (pdf - 785 KB) and Somali (pdf - 774 KB).

General population

Two children on chairs that reached into a cabinet with cannabis products and the poster describing that kids are curious and likes to explore. Tips are provided on how to ensure cannabis products are stored.

Cannabis safer storage postcard (pdf - 773 KB, bilingual).

Available in Arabic (pdf - 535 KB) and Somali (pdf - 519 KB). 

General population

A postcard of a child reaching in high cabinets for cannabis with content at the bottom describing kids as curious and how to ensure cannabis products are stored
The truth about cannabis and oral health factsheet (pdf - 97 KB). General population The truth about cannabis and oral health factsheet

Blunt Fact Posters

These documents are currently not in an accessible format. 

Blunt Fact Posters
Resource Name and Target Audience Resource Description Picture of Resource

Blunt Fact Poster (Smoke) (pdf - 399 KB)

General population

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that inhaling cannabis smoke can harm your lungs. The recommendation is to choose other ways to use. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom.  A photo of half a woman's face thinking and looking up with her finger pointed at her chin and text written beside her

Blunt Fact Poster (pdf - 366 KB)

For parents 

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that using cannabis as a teen can change the way the brain grows and how it works. The recommendation is to help them reach their full potential: Talk early, often and openly about cannabis. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom.  A photo of half the face of a man smiling with text written beside him

Blunt Fact Poster (Safe Storage) (pdf - 36 KB)

For parents 

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that kids can get into anything. The recommendation is to keep cannabis products in the original packaging and in a locked place that is out of reach. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom. Blunt Fact Poster for Safe Storage

Blunt Fact Poster (Impaired Driving) (pdf - 413 KB)

General population

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that cannabis can slow your reaction time and impair your ability to drive. The recommendation is to plan a safe ride. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom.  A photo of half the face of a man with his mouth opened, surprised and text written beside him

Blunt Fact Poster (Edibles) (pdf - 34 KB)

General population

Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that the high from eating cannabis takes longer to feel and lasts longer. The recommendation is to start low and go slow. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom. Blunt Fact Poster for Edibles

 

Gambling
Lower-Risk Gambling Guidelines (PDF) - Canadian Centre on Substance Use and Addiction (CCSA)
Opioids
Naloxone: Save a Life (fact sheet) - Government of Canada
Opioid print resources
Resource Name and Target Audience Resource Description Picture of Resource

5 steps to respond to an opioid overdose (pdf - 318 KB)

General Population

 

This Ministry of Health resource describes the 5 steps involved in responding to an opioid overdose. It also lists the signs of an opioid overdose and how to put someone in the recovery position. Remember: the most important thing you can do is call 911! If you don’t feel safe or sure how to respond, call 911 so paramedics can get there as soon as possible.

Available in Arabic (pdf - 257 KB), Somali (pdf - 150 KB) and Spanish (PDF - 280 KB)

 5 steps to respond to an opioid overdose

Opioid Poster for the Construction Industry (pdf - 1 MB)

Construction Industry

 

This poster describes that illegal drugs have been linked with overdoses, that “anything can be cut with fentanyl or carfentanil”, and that “even the smallest amount can cause an overdose.” The poster is encouraging everyone to know the signs and symptoms of an opioid overdose, to call 9-1-1, and to carry naloxone. For more information, a link to Stop Overdose Ottawa is provided with a QR code.  Opioid poster for construction industry

“Got questions about drugs?” (pdf - 13 MB)

Youth grades 6-8

This poster encourages youth to talk to adults they trust. It includes examples of questions that youth may have about drugs. The poster also lists the phone numbers of Kids Help Phone and Youth Services Bureau. Got Questions about Drugs?

“Anything can be cut with Fentanyl or Carfentanil” postcard (pdf - 2 MB)

General population

This postcard describes that illegal drugs have been linked with overdoses, that “anything can be cut with fentanyl”, and that “even the smallest amount can cause an overdose.” The postcard encourages everyone to know the signs and symptoms of an opioid overdose, to call 9-1-1, and to carry naloxone. For more information, a link to www.StopOverdoseOttawa.ca is provided with a QR code. This document is currently not in an accessible format. An accessible document will be posted shortly.

Available in Arabic (pdf - 2 MB) and Somali (pdf - 2 MB).

Front of Fentanyl postcardBack of Fentanyl postcard

“Anything can be cut with Fentanyl or Carfentanil” poster (pdf - 1 MB)

General population

This poster describes that illegal drugs have been linked with overdoses, that “anything can be cut with fentanyl or carfentanil”, and that “even the smallest amount can cause an overdose.” The poster is encouraging everyone to know the signs and symptoms of an opioid overdose, to call 9-1-1, and to carry naloxone. For more information, a link to www.StopOverdoseOttawa.ca is provided with a QR code.  

Available in Arabic (pdf - 1 MB) and Somali (pdf - 1 MB). 

Fentanyl and Carfentanil poster

“Opioid Overdose Signs and Symptoms” (pdf - 2 MB)

General population

This poster lists the common signs and symptoms of an opioid overdose. Each sign and symptom is accompanied by an image. For more information, there is a link to OttawaPublicHealth.ca. Signs and Symptoms poster

“Into chemsex or party n’ play?” (pdf - 16 MB)

General population

This postcard aims to prevent overdose deaths. It includes the signs and symptoms of an opioid overdose, and it recommends never using drugs alone. The postcard also states that an overdose is a medical emergency. It encourages people to carry naloxone and to call 9-1-1. For more information, there is a link to www.StopOverdoseOttawa.ca.

This document is currently not in an accessible format.

Front of Party n Play postcard

Back of Party n Play postcard

NORS and Brave App (pdf - 964 KB)

General population

This postcard describes that if you do use alone, tell someone before you use. Have a safety plan, leave the door unlocked and have someone come check on you. You can also call the National Overdose Prevention Line at 1-888-688-NORS (6677) or connect with an anonymous virtual harm reduction supporter via the Brave App. NORS and Brave App
Party Safer
Stigma

Tobacco and Vaping

Vaping print resources
Resource Name Target Audience Picture of Resource

Tips to lower your risk when using nicotine (foldout version, PDF - 5 MB)

Youth and young adults  Screenshot as a sample of the front side of the tips to lower your risk when using nicotine foldout resource Screenshot as a sample of the back side of the tips to lower your risk when using nicotine foldout resource

Tips to lower your risk when using nicotine (postcard version, PDF - 772 KB)

Youth and young adults

 Screenshot as a sample of the front side of the tips to lower your risk when using nicotine postcard resource

Screenshot as a sample of the back side of the tips to lower your risk when using nicotine postcard resource

 

Vaping Factsheet (PDF - 172 KB)

 

General population  Screenshot as a sample of the front of the vaping factsheet Screenshot as a sample of the back of the vaping factsheet

Can vaping nicotine alter brain development? (PDF - 6 MB)

Available in Arabic (pdf - 624 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  Poster describing if vaping nicotine can alter brain development

Do you know what you're inhaling? (PDF - 6 MB) 

Available in Arabic (pdf - 622 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  poster describing what you're inhaling when vaping

Is vaping just harmless water vapour? (PDF - 6 MB)

Available in Arabic (pdf - 624 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  poster describing if vaping is just harmless water vapour

What can happen if I vape on school property? (PDF - 6 MB)

Available in Arabic (pdf - 625 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  poster describing what can happen if you vape on school property

Are you trying to reduce or quit? (PDF - 6 MB)

Available in Arabic (pdf - 626 KB), Somali (pdf - 6 MB), simplified Chinese (pdf - 6 MB) and Spanish (pdf - 6 MB). 

Youth and young adults  poster describing what to do if you're trying to reduce or quit smoking

 Additional resources

Online mental health resources and additional information

For information on how to cope with and reduce stress and anxiety, how to talk to your children about COVID-19 and how to support yourself as well as your loved ones' mental health, please visit: 

For everyone

Mental health services and resources:

  • AccessMHA - Mental Health and Addictions Regional Coordinated Access
    • AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.
  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.
    • Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.
    • 1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.
    • You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.
  • BounceBack - Mental Health phone line support with a coach and online videos
  • CAMH COVID-19 Peer Support Discussion Forum
  • Counselling Connect

    • Counselling Connect provides quick access to a free phone or video counselling session, available in English, French and Arabic. You choose a convenient date and time. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list.
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.
  • Canadian Association for Suicide Prevention (CASP) is aware that the physical and economic challenges of the COVID-19 pandemic may impact your mental health and emotional state of well-being. Please reach out to connect with others and to keep yourself informed from reliable sources.
  • Canadian Mental Health Association (CMHA) – COVID-19 and Mental Health. A pandemic is a very stressful event for individuals and communities. It’s normal to feel some stress and anxiety. It’s also very common for people to display great resiliency during times of crisis.

    CMHA has put together some resources and suggestions to help support your mental health at this time of uncertainty.

  • The Centre for Addiction and Mental Health (CAMH)
  • COVID-19 and Your Mental Health (The Royal)
  • Farmer Wellness Initiative: offers mental health and wellness support to farmers and farm families across Ontario. This program is accessed through a telehealth line that is accessible 24 hours a day, seven days a week, every day. Services are primarily available in English and French. Counselling is available by phone, virtual or in person. Ontario farmers looking for support can call 1-866-267-6255.
  • Managing Your Stress and Anxiety During COVID-19 mobile App (CAMH)
  • Mindful Awareness Stabilization Training (MAST) program: teaches emotion regulation skills through psychoeducation and mindfulness practice. (Unity Health Toronto).
  • The Prompt Care Clinic offers general mental health assessment and consultation, as well as up to four sessions of psychotherapy with our social work team. Treatment guidance and medication recommendations are then provided to the client’s primary care provider for implementation and prescription. The Prompt Care Clinic is a complementary service to primary care and community based mental health services. We do not take over care on an ongoing basis, nor provide prescriptions.
    • The Prompt Care Clinic serves adults ages 18-65 years who are experiencing symptoms of mild to moderate mental illness. We provide a hybrid service of both in-person and virtual care modalities, based on client preference. 
    • To access the Prompt Care Clinic services, clients must be referred by a primary care provider (i.e. a family doctor or nurse practitioner). 
  • Psychiatric survivors of Ottawa - We have a phone line dedicated to connecting with peers. Please check our website for further information or call our main line 613-567-4379 and press 118 to leave a message and we will return your call within one business day.
  • Resource Hub: Mental health and wellness during the COVID-19 pandemic (Mental Health Commission of Canada [MHCC])
  • Togetherall – 24/7 Peer to Peer online mental health support network. 
  • Walk-in Counselling Clinics - 613-755-2277 - No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during the Walk-In Counselling Clinic hours. The Walk-in Counselling Clinic offers free in person sessions as well as video or phone counselling services in English, French, Arabic, Spanish, Somali, Cantonese and Mandarin at a variety of different locations. 
 Mental health and COVID-19 articles
For children

Mental health services and resources: 

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    • Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.
    • 1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.
    • You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.
 Mental health and COVID-19 articles
For youth and young adults

Mental health services and resources:

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.
    • Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.
    • 1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.
    • You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.
  • Youth Services Bureau - We are not here to judge, we are here to understand and to help you work through any issues or difficulties you are experiencing that may be affecting your life and your emotional well-being. Our team of experienced mental health experts provide a range of welcoming, non-judgmental services for you and your family.
  • Counselling Connect - Youth and young adult mental health
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.
Mental health and COVID-19 articles

 

For parents

Mental health services and resources:

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    • Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.
    • 1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.
    • You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.
  • Crossroads Children Mental Health Centre - COVID-19 Crossroads is here to help
  • Youth Services Bureau - We are not here to judge, we are here to understand and to help you work through any issues or difficulties you are experiencing that may be affecting your life and your emotional well-being. Our team of experienced mental health experts provide a range of welcoming, non-judgmental services for you and your family.
Mental health and COVID-19 articles
For pregnant and postpartum families

Mental health services and resources:

  • If you need support please call the Distress Centre Ottawa and Region 24/7 - 613-238-3311 in English and French or Tel-Aide Outaouais - 613-741-6433 in French.
  • Counselling Connect
    • Counselling Connect provides quick access to a free phone or video counselling session, available in English, French and Arabic. You choose a convenient date and time. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list.
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.
  • Life With Your New Baby (Parenting in Ottawa)
  • Postpartum Support (Mothercraft Ottawa) - Mothercraft Ottawa’s Postpartum Support Drop-In Programs provides families with a safe and supportive environment where they can explore postpartum issues and learn coping strategies and skills. The group is currently offered via video conference.
  • Beyond the Baby Blues (Family Services Ottawa) -  Connect with other moms who know how you’re feeling. Beyond the Baby Blues is a group program for mothers who are experiencing postpartum depression and/or postpartum anxiety. The group is currently offered via video conference.
  • Understanding and Coping with your Baby's Crying (CHEO)
  • Birth, Parenting and Mental Wellness (The Royal) - Throughout the COVID-19 pandemic, our Women's Mental Health Program has hosted a series of collaborative Facebook Live presentations with the Ottawa Birth & Wellness Centre. 
  • Life With a New Baby is Not Always What You Expect (Best Start)
  • 24 Hour Cribside Assistance - A site for dads, by dads
  • Parenting Resources (The Children's Aid Society of Ottawa)
  • Pregnancy and Infant Loss Network (Sunnybrook) - We offer a variety of peer-support services (at no cost to families) to parents and family members who have been affected by pregnancy or infant loss. Our support services are offered over the phone and online and are available to residents of Ontario.
  • Bereaved Families of Ottawa
  • Supporting perinatal mental health at The Royal - The Perinatal Wellness Group – developed in partnership with the Ottawa Birth and Wellness Centre – is a free, virtual drop-in that creates a safe space for individuals who are pregnant and postpartum to check-in with one another about perinatal experiences, mental health, and wellness.

 

 Mental health and COVID-19 articles

 

For older adults

Mental health services and resources:

  • Seniors Centres Without Walls (The Good Companions)
  • A Friendly Voice (Rural Ottawa South Support Services)
  • COVID-19 Support Services (Champlain Community Support Network)
  • LESA (CCHC) Addictions Treatment for Older Adults: Substance Use and Problem Gambling counselling sessions have been moved to telephone sessions. To book an appointment or learn more about this program please call 613-233-4443 ext. 2109.
  • Counselling Connect
    • Counselling Connect provides quick access to a free phone or video counselling session, available in English, French and Arabic. You choose a convenient date and time. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list.
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.
  • Montfort Renaissance provides individual support and contacts by phone for Francophone Seniors and Caregivers and social and recreational online activities through Mon Centre à distance. Phone: 613-241-1266
  • Canadian Coalition for Seniors Mental Health - COVID-19 resources
For newcomer and diverse populations

Mental health services and resources: 

  • Arab Refugees and Newcomers Counselling Program: No-cost counselling (In-person, virtually, by phone), support groups, crisis Intervention, and advocacy available through the Canadian Centre for Victims of Armed Conflicts. Services available in Arabic, English and French. Call/leave a message: (343) 451-6333, email acherkaoui@ccvac-ccvca.org.
  • Canada Immigrant: Designed for newcomers in Canada, this website includes stories from newcomers and their experiences with their mental health, coping skills, and other important topics. The “Wellness” section includes tips on improving your mental health and wellness, such as sleep strategies, importance of meaningful connections, and more.
  • Counselling Connect
    • Counselling Connect provides quick access to a free phone or video counselling session, available in English, French and Arabic. You choose a convenient date and time. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list.
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.
  • Bounce Back - Coaching + workbooks are available in English, French, Arabic, Farsi, Traditional Chinese and Spanish. Smaller format booklets are available in English, French, Punjabi, Traditional and Simplified Chinese. Coaching is also available in many other languages, but you will need to have a basic English reading level to work through the workbooks.
    • Videos are available in English, French, Arabic, Farsi, Cantonese, Mandarin and Punjabi.
  • The Centre for Addictions and Mental Health (CAMH): Learn about dealing with stress, understanding mental illness and asking for help, in multiple languages. You can also find more mental health resources for newcomers through their EENT webpage.
  • Eastern Ottawa Resource Centre (EORC): The Resource and Referral team is here to help you find the best services to meet your needs and help with advocacy. Support includes resources for food, housing, clothing, understanding social services, budgeting and more
  • Immigrant Women Services Ottawa (IWSO): Offers support to newcomer women and their families, including crisis-intervention, short-term counselling, support groups, group activities, referrals, housing support and more.
  • Ottawa Community Immigrant Services Organization Counselling Services (OCISO)
  • Ottawa Newcomer Health Centre
  • Reaching IN... Reaching OUT
    • This is a series of resources for parents to teach their children resilience and is available in multiple languages.
  • South-East Ottawa Community Health Centre (SEOCHC): Offers a variety of programs and services for newcomers, including social services, immigration & citizenship support, supportive counseling, legal support, limited housing intervention, interpretation, translation and more.
  • Somerset-West Community Health Centre (SWCHC): Newcomer services include a variety of multilingual resources for newcomers, such as counselling, multicultural health navigation, smoking cessation, and more.
  • Walk-in Counselling Clinics -  613-755-2277 - No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during the Walk-In Counselling Clinic hours.  
    • The Walk-in Counselling Clinic offers free in person sessions as well as video or phone counselling services in English, French, Arabic, Spanish, Somali, Cantonese and Mandarin at a variety of different locations. 
For the African, Caribbean, Black Community

Mental health services and resources: 

  • African, Caribbean, Black (ACB) Mental Health and Substance Use Health Resource List (pdf - 226 KB). 
  • Somerset West Community Health Centre 
    • ACB Support Line - 343-571-0097 in English Swahili and language interpretation available, Monday to Friday from 9 am to 4 pm - Support for the community, by the community. We are here to help you regain your wellbeing. We offer practical and emotional support including resource navigation, health coaching and advocacy. 
    • African, Caribbean and Black (ACB) COVID-19 Wellness Webinars - For more information: Email mnduati@swchc.on.ca - Every other Thursday - Please join us to talk about the health impacts of COVID-19 within the ACB community.  Every other week, we'll meet online to discuss mental health, wellbeing, coping, resilience and more.
  • Somali Centre for Family Services of Ottawa
    • Acacia Youth Wellness - The program offers psychoeducational and support services to youth aged between 12 and 29 and solution-focused brief counselling, as well as service referrals and navigation. Their live broadcasted webinars feature ACB mental health professionals and mental health service users to share their experiences.
    • SNAP program- SNAP®, is an evidence based, cognitive behavioural therapy program that provides a framework for teaching children and their parents, effective emotional regulation, self-control and problem solving skills. Our program utilizes both individual and group counselling for parents and their children (concurrently), once a week for a 13-week family education program.
  • REPFO- Regroupement Ethnoculturel Des Parents Francophones De L'Ontario - Services for Black Francophone children, youth and their families. Counselling, home visits, playgroups, and family legal resources (French only)
  • Britannia Woods Community House
  • Jaku Konbit
    • Call Me! Let’s Chat - African Caribbean Black (ACB) Seniors Program - We would like to inform you of the “Call me! Let’s Chat Program. It’s about connecting seniors to the community and increasing the opportunities for them to participate in community events, access to cultural food as well as combating isolation. Should you wish to find out more information, please call 613-567-0600 or email us at admin@jakukonbit.com for further details.
  • Walk-in Counselling Clinics - 613-755-2277 - No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during the Walk-In Counselling Clinic hours. The Walk-in Counselling Clinic offers free in person sessions as well as video or phone counselling services in English, French, Arabic, Spanish, Somali, Cantonese and Mandarin at a variety of different locations. 
  • Counselling Connect - African, Caribbean, Black community counselling - 16 years and up.
    • Counselling Connect provides quick access to a free phone or video counselling session, available in English, French and Arabic. You choose a convenient date and time. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list.
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.
  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.
    • Black community services
    • Recognizing that culture is a key element of care for Black children, youth and their families, 1Call1Click.ca consults and connects with Black communities and service providers whenever appropriate. All 1Call1Click.ca staff receive ongoing Cultural Safety education.
    • You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.
  • Upstream Ottawa: provides intensive mental health case management services for youth & adults. For more information call 613-248-3330 or visit the website.
  • Canadian Women of Colour Leadership Network (CWCLN) Peer-Support Group: The Peer Support Group(s) are for anyone identifying as a Black and/or racialized individual living with mental health challenges and looking for support from a group of empathetic peers. Please see the multiple groups CWCLN hosts on their webpage. These groups are free for participants and are hosted through Zoom (phone and/or video group chat platform) and are led by two trained peer support facilitators.
  • Black Youth Helpline:

    • Nationwide Multicultural Helpline & Services for all Children, Youth, Families, School Boards & other youth serving organizations.  
    • Service that is available to all young people.  They provide culturally appropriate supports and services for Black youth and their families. 
    • Call 416-285-9944 (Toll Free 1-833-294-8650) or email: info@blackyouth.ca. Everyday from 9:00 am – 10:00 pm
For First Nations, Inuit and Métis

Mental health services and resources:

  • Tungasuvvingat Inuit
    • Tungasuvvingat Inuit is an Inuit-specific registered not-for-profit Ontario service provider offering social support, cultural activities, employment and education assistance, youth programs, counselling, crisis intervention and more. For more information, please call: 613-565-5885.
  • Akausivik Inuit Family Health Team

    • For more information, please call: 613-740-0999 or generalinfo@aifht.ca
    • Mental health support available in Inuktitut and English for Inuit of all ages.
  • Counselling Connect
    • Includes Indigenous in-person, video or phone counselling using Indigenous and Western approaches to healing. This service is for children, youth, adults and families in Ottawa and the surrounding area.
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.
  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time. 
    • Indigenous services
    • Recognizing that culture is a key element of care for Indigenous children, youth and their families, 1Call1Click.ca consults and connects with Indigenous communities and service providers whenever appropriate. All 1Call1Click.ca staff receive ongoing Indigenous Cultural Safety education.
    • You can also visit the 1Call1Click Resource Calendar to find mental health, addiction and substance use health resources for children, youth, parents, and families in the Eastern Ontario Region.
  • Distress Centre Ottawa and Region 24/7 (Bilingual)
    • Call: 613-238-3311
  • Hope for Wellness Help Line 24/7 (services & resources available in English, French, Cree, Ojibway and Inuktitut)
  • Mental Health Crisis Line (24 hours a day/7 days a week)
    • Call: 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991
  • Native Women's Association of Canada
  • Talk4Healing - For Indigenous women
    • Call or text: 1-855-554-HEAL (4325)/Live Chat
    • Services offered in English, Oji-Cree, Cree, Algonquin, Inuktitut, Mohawk, Oneida, Odawa, Potawatomi, Micmac, Black Foot, Anishinaabe, Moose Cree, Swampy Cree
  • Wabano 
    • Wabano Mental Wellness Team provides holistic and culturally relevant services to Indigenous individuals and families. For more information, please call: 613-748-0657
Mental health resources related to COVID-19 

 

For 2SLGBTQ+

Mental health services and resources:

For people experiencing violence

Mental health services and resources:

For people experiencing loss

Mental health services and resources:

  • If you need support please call the Distress Centre Ottawa and Region 24/7 - 613-238-3311 in English and French or Tel-Aide Outaouais - 613-741-6433 in French.
  • Counselling Connect
    • Counselling Connect provides quick access to a free phone or video counselling session, available in English, French and Arabic. You choose a convenient date and time. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list.
    • Support Groups also available: Free mental health and addictions support in a group setting. Available in English and French. Led by peers or staff.
  • Loss, grief and healing (CAMH)
  • Grief & Bereavement Support (Champlain Hospice Palliative Care Program [CHPCP])
  • Grief and Emotional Health (Canadian Virtual Hospice)
  • Grief Recovery After Substance Passing (GRASP) offers understanding, compassion, and support for those who have lost someone they love through addiction and overdose. For information on GRASP, registration, meeting locations and times, please contact the GRASP Kanata Chapter:

  • Healing Hearts Canada, offered by Moms Stop The Harm. Healing Hearts is a free bereavement support group for those grieving the loss of a loved one due to an overdose or substance-use related harm. The group facilitators have lived experience and offer an open-format peer-led model of support. All members are 18 years or older. 
  • Kidsgrief.ca: Talking with kids and teens about illness, dying and death (Canadian Virtual Hospice) 
 Mental health and COVID-19 articles
For suicide prevention

Mental health services and resources:

If you are in crisis, please contact 9-8-8 Suicide Crisis Helpline (24 hours a day/7 days a week) or the Mental Health Crisis Line (24 hours a day/7 days a week) at 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991.

For health care workers

Mental health services and resources:

For the deaf and hard of hearing community

Mental health services and resources:

How to access the distress centre of Ottawa

Canada VRS is a telecommunication service that allows deaf, hard of hearing or speech-impaired Canadians to make telephone calls using internet and cell phone-based technologies. VRS callers are connected with a sign language interpreter, over video, who provides real time interpretation for telephone calls. An individual could use VRS to place a call to the Distress Centre simply by using their VRS application and dialing the Distress Centre’s phone number.

The Distress Centre of Ottawa can be reached at the following:

Distress: 613-238-3311

Mental Health Crisis Line: 613-722-6914 or 1-866-996-0991

 

 
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