COVID-19 Testing Information

If you are in distress (e.g., significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to an assessment centre or a COVID-19 Care and Testing Clinic. Go to the nearest emergency department or call 9-1-1

Last revised - October 20, 2020

When should I go for testing?

There are four reasons to seek testing for COVID-19:

1. You are showing COVID-19 symptomsOR

2. You have been exposed to a confirmed case of the virus, as informed by Ottawa Public Health or exposure notification through the COVID Alert app. OR

3. You are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by Ottawa Public Health. OR

4. You are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care. 

Click here to learn more about the symptoms of COVID-19
 Ottawa Public Health (OPH) recommends the following individuals seek testing for COVID-19 if you are:
  • Showing one or more symptoms of COVID-19
 COVID-19 symptoms

If you have COVID-19 symptoms, please continue to self-isolate, follow the self-isolation instructions, and do not leave your place of isolation unless it is to go for testing or to seek medical care.

 

Type Symptoms
Classic symptoms feeling feverish, new or worsening cough and/or difficulty breathing.
Other symptoms

sore throat, difficulty swallowing, new olfactory (smell) or taste disorder(s), nausea/vomiting, diarrhea, abdominal pain, pneumonia, runny nose*, or nasal congestion.*

 

*In the absence of underlying reason for these symptoms such as seasonal allergies and post-nasal drip.
Less common symptoms unexplained fatigue/malaise (feeling ill) /myalgias (muscle aches), delirium (acutely altered mental status and inattention), unexplained or increased number of falls, acute functional decline, exacerbation of chronic conditions, chills, headaches, conjunctivitis (red, inflamed eyes), croup (barking cough), or multisystem inflammatory syndrome in children (some of the symptoms associated with multisystem inflammatory syndrome in children include persistent fever, abdominal pain, gastrointestinal symptoms, including nausea, vomiting and diarrhea, as well as rash); an infected infant could also have trouble feeding.
Asymptomatic No signs or symptoms of COVID-19.
  • A resident or work in a setting that has a COVID-19 outbreak, as identified and informed by OPH  
  • Anyone who is referred to testing by a Health Care Provider  
    • In addition to the symptoms above, Health Care Providers may also check you for atypical signs of COVID-19, which should not be explained by other known causes or conditions. These atypical signs can include: new or unusual exacerbation of chronic conditions, tachycardia (fast heart rate), low blood pressure for age, hypoxia (oxygen saturation less than 92%), difficulty feeding in infants, delirium (acutely altered mental status or inattention), increased number of falls in older persons, and acute functional decline (a sudden change in ability to function compared to baseline).  
  • Have been exposed to a confirmed case of COVID-19, as informed by OPH or exposure notification through the COVID Alert app  
    • Asymptomatic (not showing symptoms) persons who are a close contact of a person with COVID-19: 
      • Testing should be conducted no earlier than 5 days after initial close contact* with the person with COVID-19. 
      • Timing of testing is important as a person may be incubating (the time it takes for the disease to develop) and COVID-19 may not show on the test result if tested too early. 
    • Even if after waiting 5 days to be tested the result is negative, it remains important to self-isolate and monitor for symptoms for 14 days from exposure to the confirmed case. You will be helping to protect others because COVID-19 can develop up to 14 days after exposure even if you have received a negative test result. 

NOTE:  Testing is recommended right away any time a close contact* develops symptoms. Do not wait 5 days to be tested if you develop symptoms and are a close contact of a person with COVID-19. 

*A close contact is someone with a high-risk exposure to a person with COVID-19 (i.e., someone who tested positive for the virus). You will be notified by Ottawa Public Health if you are identified as a close contact of a person who tests positive for COVID-19.  

Where to get tested in Ottawa:

Click here to view a map of COVID-19 testing and care centres in Ottawa

COVID-19 CHEO Assessment Centre for Infants, Children and Youth at Brewer Park Arena 

  • Ages: 2 months to the day before 18th birthday (infants under 2 months of age must visit the CHEO Emergency Department)
  • Hours: Seven days a week 8:30 am to 7:30 pm
  • Services provided: Scheduled appointments and very limited walk-up testing
  • Location: 151 Brewer Way, Ottawa
Click here to learn more and book an appointment

The COVID-19 CHEO Assessment Centre at Brewer Park Arena is an out-of-hospital testing site where children and youth (over two months old and under 18 years of age) can get tested for COVID-19 by a health-care provider. It is operated by CHEO, in partnership with The Ottawa Hospital (TOH), Ottawa Public Health (OPH), and the City of Ottawa.

The COVID-19 CHEO Assessment Centre at Brewer Park Arena for children and youth (2 months to up to the day before their 18th birthday) is primarily available by appointment only , but does keep some very limited capacity for walk-ups.

Important: You do NOT need to contact Ottawa Public Health before going to an assessment centre.

Please read the following before booking an appointment at the COVID-19 CHEO Assessment Centre at Brewer Park Arena

Important information about booking an appointment:

  • The majority of appointments for children and youth at the Brewer site are reserved for online bookings. Scheduled appointments help minimize a family’s time on site and allow crowd size to be reduced and physical distancing to be maintained.

  • Very few walk-ups will be accepted, as daily capacity allows. This walk-up capacity is reserved for situations that include people who need to be tested as an urgent follow-up for public health contact tracing as well as for anyone who may not have the ability to access to the online booking system.

  • Please ensure the information you are providing at the time of booking is correct before booking your appointment. ** Please note that you must enter your child’s information exactly as it appears on their health card.

  • Parents and caregivers who are accompanying children and youth and require a test, may also be tested at this location. Adults accompanying children and youth do not need to book an appointment.

  • Parents and caregivers may book appointments for multiple children under 18 years of age in any available slot, but each child must have a separate booking. In this case, please show up for the earliest appointment and all will be tested at the same time.

  • Appointments will become available for booking every evening at 8:30 p.m. for the next day.

Important information about attending your appointment:

  • Please bring the email confirmation of your appointment, either printed or displayed on your phone.

  • Please plan to arrive in the parking lot at Brewer Park Arena or alternate parking sites (see location maps) no more than 20 minutes before your scheduled time and then make your way to the CHEO tent for your scheduled time.

  • Those arriving more than 15 minutes late for their appointment may not be able to be tested and may have to re-book.

  • Please bring your health card or proof of health coverage. Those without health coverage can still be seen.

Please only book one appointment at a single site and cancel your appointment if you plan on no longer attending.

Book your appointment at the COVID-19 CHEO Assessment Centre at Brewer Park Arena

  • CHEO manages the online appointment booking system and the above booking form.

  • If you have difficulties accessing the form, please email: testinginquiries@cheo.on.ca

  • If you need to cancel your appointment, please email your appointment confirmation to: testinginquiries@cheo.on.ca and notify CHEO as soon as possible.

  • If you have concerns or compliments, please contact CHEO’s Patient Experience team.

  • For those requiring extra support for accessibility reasons, please contact CHEO’s Patient Experience team at 613-737-7600 x6720

Location and hours:

Brewer Park Arena
151 Brewer Way 
Open 8:30 am to 7:30 pm, 7 days a week

A map of the parking and location for the COVID assessment centre at Brewer park. Parking is available at the Brewer Park Arena. Overflow parking is also available on the south side of the Brewer Park baseball diamonds and in parking lot 5 at Carleton University where fees have been temporarily waived. Parking on neighbourhood streets may result in ticketing.

 

Note: Accessed from Bronson Avenue opposite Carleton University. Parking is available at the Brewer Park Arena. Overflow parking is also available on the south side of the Brewer Park baseball diamonds and in parking lot P5 at Carleton University where fees have been temporarily waived (see map). Parking on neighbourhood streets may result in ticketing.

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Frequently asked questions about the COVID-19 CHEO Assessment Centre at Brewer Park Arena

What to expect during your COVID-19 test

 

Who can be tested? Does my child need to have symptoms?

At this time, we are focused on testing individuals who:

  • have symptoms of COVID-19, or

  • are a close (high-risk) contact of an individual who tested positive for COVID-19 and have been directed by Ottawa Public Health (OPH) to be tested.

People will not be tested if they do not qualify, even if they have an appointment, so please ensure you meet the criteria for testing before booking an appointment.

How young can my child be?

Children two months of age and older can be tested and assessed at the CHEO AC at Brewer. Children less than two months of age need to be taken to CHEO’s Emergency Department.

Can I book an appointment for my 18-year-old?

No. The booking system only allows appointments to be made for children and youth under 18 years of age. The booking system will accept appointments for children and youth aged two months to the day before their 18th birthday. Children under two months of age must visit CHEO’s Emergency Department. 

Do I need to book an appointment?

Yes. The majority of the appointments each day are reserved for online booking. It is recommended that you book an appointment. A very limited number of spots will be reserved for walk-ups. This small amount of walk-up capacity is for situations that include people who need urgent contact tracing for public health and anyone who may not have access to the online booking system. Click here to book.

How do I book an appointment?

Click here to book an appointment. Please read the information carefully and follow all instructions closely to ensure you have a smooth experience. 

How do I cancel an appointment?

As soon as you know, please forward your confirmation email to testinginquiries@cheo.on.ca and tell us you want to cancel your appointment.

How many people in my family can I have tested?

There is no limit to how many people in a family can be tested, as long as each child or youth qualifies for testing and has a valid online booking.

  • Please ensure that everyone meets the testing criteria. People will not be tested if they do not qualify, even if they have an appointment.

Do I need to make an appointment if I, as the parent or caregiver, need testing too?

No. Accompanying adults who qualify for testing will be seen while on site for the appointment of their child or youth. The online booking system only accepts appointments for children and youth from two months of age to under18 years.

What if my family members have different appointment times? 

All family members with appointments are asked to show up for the earliest appointment and all will be tested then.

Can I bring other people in my family if they are not getting tested?

A parent or caregiver should only bring the children and youth who need testing.

What can I expect when I arrive for my appointment?

In total, you can expect to be in the arena for around 90 minutes. These are the steps you will go through when you are at Brewer:

  1. Before entering the arena, we confirm your appointment and put you in line according to your appointment time. We ask for symptoms and some other information, to determine who meets criteria for testing.

  2. You enter the arena, where you wait your turn to register.

  3. You register with one of our clerks, who asks for and verifies the important information we need.

  4. You are assessed by a nurse or a physician. At this point we will ask for symptoms, again, a public health tracking number (if you have one) and get a history related to any potential COVID-19 contact.

  5. You go to an area where the swab is done.

  6. You receive additional education about what happens next. 

What do I need to bring with me?

Please bring a valid health card, email confirmation of your appointment, the tracking number from public health (if public health has given you one) and anything else that you might need while you wait to be tested. 

How will I access my results?

All test results will be made available through the provincial COVID-19 Test Results site, and can be accessed using a valid health card. If you are signed up for CHEO’s MyChart (which is different than the MyChart for patients of The Ottawa Hospital), your results will also be emailed to you. At the time of your appointment, you will be given information about how to sign up for CHEO’s MyChart. If the result is positive, a member of CHEO’s staff will notify you by calling the phone number provided when you registered for your appointment. Ottawa Public Health (OPH) will also be contacting you if your test result is positive, to complete contact tracing and advise you further.

What type of swabbing method is used at the CHEO Assessment Centre at Brewer?

A nasopharyngeal swab (NP swab) is done on all children, unless there are medical reasons that make it unsafe. NP swabbing is the most accurate testing approach. 

Do I need to be referred by my family physician or public health?

No, you do not need a referral for this test. However, if you have been contacted directly by public health and told to be tested as a close contact of a known case, you will be given a tracking number. You must bring this tracking number with you to ensure your results are tracked back to the case you were exposed to.

Is the centre accessible? What about for children with developmental and behavioral exceptionalities?

Yes, it is accessible for people with physical disabilities. We also have some expert staff onsite to work with children and youth with developmental and/or behavioral exceptionalities. They will work with you to minimize your time at the centre and address the unique needs of your child or youth. When you arrive, please indicate to staff at Brewer that you would like additional support.

Do I need to wear a mask?

The safety of all patients, their loved ones, staff and physicians is our highest priority. All patients and accompanying adults visiting the COVID-19 CHEO Assessment Centre at Brewer will be asked to wear a mask through the visit (while waiting in line, when interacting with health-care providers and during testing). Exceptions are made for young children and those with health conditions making it impossible to wear a mask.

Can I still be tested if I’m late to my appointment?

Staff at the COVID-19 CHEO Assessment Centre at Brewer will do their very best to accommodate everyone with a pre-booked appointment. If you are more than 15 minutes late to your appointment, there is no guarantee that you will be tested and you may be asked to re-book.

How long will it take to get tested once I arrive for my appointment?

We aim to complete your testing appointment within 90 minutes of your arrival. There may be delays due to unforeseen circumstances.

When should I plan to arrive for my appointment?

Please plan to arrive a few minutes earlier than your appointment time to find parking and walk to the entrance. You will not be admitted to the testing facility early.

Can I book an appointment at the CHEO Assessment Centre at Brewer over the phone?

No. All appointments for the CHEO Assessment Centre at Brewer must be booked through the online booking system.

There aren’t any appointments available online. How do I book an appointment to be tested?

Most appointments are released every evening at 8:30 p.m. for testing slots available the next day. If there aren’t any available when you’re looking online, you can check back later or on the following day, when more appointments have been released. Please be sure to maintaining appropriate isolation and distancing measures until you can be seen. 

I booked an appointment but didn’t receive a confirmation email or number. How do I know if my appointment went through?

Please check in your junk mail. If you can’t find the email confirmation there, please contact testinginquiries@cheo.on.ca

I’m having issues booking an appointment through the online booking system. What should I do?

Please contact testinginquiries@cheo.on.ca with details of your problem and your contact information, including a number you can be reached at. A member of our team will contact you as soon as they can, usually within 24 hours.  

COVID-19 Assessment Centre for Adults at Brewer Park Arena

  • Ages: Anyone 18+ years old
  • Hours: Seven days a week 8:30 am to 7:30 pm 
  • Services provided: Scheduled appointments and very limited walk-up testing
  • Location: 151 Brewer Way, Ottawa
Click here to learn more and book an appointment

The COVID-19 Walk-in Assessment Centre at Brewer Park Arena is an out-of-hospital clinic where people will be assessed by a health-care provider and tested for COVID-19 if required. It is operated by The Ottawa Hospital (TOH) and CHEO, in partnership with Ottawa Public Health (OPH) and the City of Ottawa. 

Important: You do NOT need to contact Ottawa Public Health before going to an assessment centre.

Please read the following before booking an appointment at the COVID-19 Assessment Centre at Brewer Park Arena

Important information about booking an appointment:

  • The COVID-19 Assessment Centre at Brewer Arena is available by appointment only. An appointment must be booked in advance.
  • Testing is for adults age 18 years and up. If you are under 18 years old, please book using the CHEO online booking site.
    • If your child already has an appointment booked online with CHEO, it is not necessary to book an appointment for the parent.
  • Please ensure the information you are providing is correct and exactly as it appears on your health card before booking your appointment.
  • Each individual coming to the centre for testing must book an appointment using their own personal information for their appointment slot.
  • If you do not have access to a computer to book an appointment, please arrive on site and our staff will do their best to accommodate you. Some “just-in-time” (walk-ins) will be accepted if capacity allows. The “just-in-time” capacity is for situations that include people who need urgent contact tracing for public health and for anyone who may not have access to the online booking system.
  • Appointments are available for booking every evening at 8:30 pm for the NEXT 2 DAYS. Ensure you booked the correct location.
  • To cancel an appointment at the Brewer Assessment Centre, please email: Brewercancel@toh.ca

Important information about attending your appointment:

  • Please note that an appointment does not guarantee that you will be tested. All patients are screened at the door to ensure they meet criteria.
  • All patients must wear a mask.
  • Please arrive 10 minutes before your appointment time.
  • Inappropriate language or behaviour will not be tolerated and will result in declined testing.
  • Please follow all signage while attending your appointment. The safety of you and the health care providers is our highest priority.

Please only book one appointment at a single site and cancel your appointment if you plan on no longer attending.

Book your appointment at the COVID-19 Assessment Centre at Brewer Park Arena

Location and hours:

Brewer Park Arena
151 Brewer Way 
Open 8:30 am to 7:30 pm, 7 days a week

Note: Accessed from Bronson Avenue opposite Carleton University. Parking is available at the Brewer Park Arena. Overflow parking is also available on the south side of the Brewer Park baseball diamonds and in parking lot P5 at Carleton University where fees have been temporarily waived (see map). Parking on neighbourhood streets may result in ticketing.

A map of the parking and location for the COVID assessment centre at Brewer park. Parking is available at the Brewer Park Arena. Overflow parking is also available on the south side of the Brewer Park baseball diamonds and in parking lot 5 at Carleton University where fees have been temporarily waived. Parking on neighbourhood streets may result in ticketing.

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COVID-19 Drive-thru Assessment Centre on Coventry Road

  • Ages:  14+ years old
  • Hours: Seven days a week, 10 am to 6 pm
  • Services provided: By appointment only, drive-thru testing only
  • Location: 300 Coventry Road, Ottawa
Click here to learn more and book an appointment

The COVID-19 drive-thru Assessment Centre on Coventry Rd. is an out-of-hospital testing site where people with pre-booked appointments can get tested by a health-care provider from their cars. It is operated by The Ottawa Hospital, in partnership with Ottawa Public Health and the City of Ottawa.

The Drive-thru Assessment Centre on Coventry Rd. is available by appointment only.

Please ensure you meet testing criteria and read the following important information before booking your appointment at the Drive-thru Assessment Centre.

There are four reasons to seek testing for COVID-19:

1. You are showing COVID-19 symptoms. OR

2. You have been exposed to a confirmed case of the virus, as informed by Ottawa Public Health or exposure notification through the COVID Alert app. OR

3. You are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by Ottawa Public Health. OR

4. You are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.

Important information about booking an appointment:

  • This is a drive-through location. You must have a vehicle to attend your appointment.
  • Individuals booking an appointment must meet testing criteria.
  • Walk-ins will not be accepted. An appointment must be booked in advance.
  • Please ensure the information you are providing is correct before booking your appointment.
  • Minors under the age of 14 will not be tested at this location.
  • Each individual in the vehicle must book an appointment on the same day using their own personal information for their appointment slot. A maximum of four people per vehicle can be tested.
  • Vehicles must be no taller than 7.5 feet to fit in the covered testing area.
  • To cancel an appointment at the COVID-19 Drive-thru Assessment Centre on Coventry Road, please email: DTTI@toh.ca.

Important information about attending your appointment:

  • Ensure vehicles are turned off when directed to do so by health care providers.
  • The drive-through testing site on Coventry Rd. is available by appointment only. If you do not have an appointment, you will be directed to another testing centre.
  • Please ensure all members in the vehicle being tested bring and produce an Ontario health card on request. If you do not have a valid health card, you will be directed to another testing centre.
  • All passengers must wear a mask.
  • Please show up as close as possible to your scheduled appointment time.
  • All passengers must remain in the vehicle at all times.
  • Inappropriate language or behaviour will not be tolerated and will result in declined testing.
  • Please drive with extra caution and follow all posted signage while attending your appointment. The safety of you, and the health care providers, is our highest priority.
  • For the safety of our patients and staff, no motorcycles, scooters or bicycles will be permitted.

Please only book one appointment at a single site and cancel your appointment if you plan on no longer attending. By booking an appointment at the COVID-19 Drive-thru Assessment Centre, you acknowledge that you meet testing criteria and have read the above information.

Book your appointment

  • The Ottawa Hospital manages the online appointment booking system and the above booking form. If you have difficulties accessing the form please email: testinginquiries@toh.ca.

Location and hours:

COVID-19 Drive-thru Assessment Centre
300 Coventry Rd, Ottawa

Open 10 am to 6 pm, 7 days a week. 

The Drive-thru Assessment Centre on Coventry Rd. is available by appointment only

A map of the parking and location for the COVID assessment centre on Coventry road

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Frequently asked questions about the Drive-thru Assessment Centre

How does the COVID-19 Drive-thru Assessment Centre work?
Patients will remain in their vehicle for the duration of their testing. Patients with appointments will be directed to drive to a testing area, where a test will be administered. The assessment centre includes signage and security personnel to direct patients to the appropriate waiting and testing areas. 
Do I need to book an appointment?
Yes, you will need to book an appointment for testing at the COVID-19 Drive-thru Assessment Centre.

Do I need to be referred by my family physician?

No, you do not need a referral for this test. 

How do I book an appointment?
Book an appointment for testing at the COVID-19 Drive-thru Assessment Centre.
Is the centre accessible?

The entire process will take place from your car, so you will not need to exit your vehicle for testing. 

Can I walk in for testing?
The COVID-19 Drive-thru Assessment Centre will only be accessible by car. If you do not have a vehicle or valid OHIP card, you can visit one of the three other assessment centres in Ottawa or follow Ottawa Public Health on Twitter or Facebook for information on mobile clinics.
How many people can I bring in my car?

A maximum of four people per vehicle can be tested. All those being tested must have an appointment on the same day. 

What if the people in my car have different appointment times? 

Up to four people per car can be tested, provided they all have appointments on the same day. Please show up for the earliest appointment and all will be tested then.
Can I bring other people in my car if I’m the only one getting tested?
If you are symptomatic, it is best to limit your contact with others. You are encouraged to attend the appointment by yourself or only with those who are also getting tested.
What do I need to bring with me?

Please bring a valid OHIP card, email confirmation of your appointment, and anything else that you might need while you wait to be tested.

Can children be tested?
Minors under the age of 14 will not be tested at this location. Children over six months can be tested and assessed for COVID-19 at either an assessment centre or a care and testing clinic. Children under six months of age need to be taken to CHEO. 
How will I access my results?
Negative test results will be made available through the provincial COVID-19 Test Results site using your valid OHIP card. If you receive a positive result, OPH will notify you by calling the phone number provided when you registered for your appointment.  
Do I need to wear a mask?
The safety of all patients, their loved ones, staff and physicians is our highest priority. Patients visiting the COVID-19 Drive-through Assessment Centre in their car will be asked to wear a mask when interacted with health care providers and during testing. 
Can I still be tested if I’m late to my appointment? 

Assessment centre staff will do their best to accommodate everyone with a pre-booked appointment. If you are late to your appointment, there is no guarantee that you will be tested.

How long will it take to get tested once I arrive for my appointment? 
Once you arrive for your appointment, you will be tested within 30 minutes. There may be delays due to unforeseen circumstances.
When should I plan to arrive for my appointment?
 Please plan to arrive at the time of your appointment.
Please plan to arrive at the time of your appointment.

Security and signage will be onsite to help regulate the flow of cars and minimize and traffic congestion. Vehicles must access the centre from eastbound on Coventry Road. 

Can I book an appointment at the drive-through assessment centre over the phone or via email? 

No. All appointments for the drive-through assessment centre must be booked through the online booking system on Ottawa Public Health’s website.

There aren’t any appointments available online. How do I book an appointment to be tested?

Appointments are released two days in advance. If there aren’t any available when you’re looking online, check back the following day when more appointments have been released.

If you would like to be tested immediately, please visit one of the other three assessment centres in Ottawa. 

I booked an appointment but didn’t receive a confirmation email or number. How do I know if my appointment went through?

If you have not received a confirmation email or number, your booking was not successfully completed. Please exit the page and try again.

COVID-19 Care and Testing Centres- Heron, Moodie and Ray Friel locations

  • Ages: Anyone over 6 months old
  • Hours: Monday – Friday: 8 am to 3:30pm
  • Services provided: By appointment only, swab only OR physician visit with or without swab
  • Locations:
    • Heron: 1485 Heron Road, Ottawa
    • Moodie:  595 Moodie Drive, Ottawa
    • Ray Friel: 1585 Tenth Line, Orléans
Click here to learn more and book an appointment
The COVID-19 care and testing clinics are out-of-hospital clinics where people will be assessed by a healthcare provider, tested, and treated for respiratory illness, if required.  Visits are by appointment only. They are equipped to do basic diagnostic tests, such as chest X-rays and lab tests. The Care and Testing Clinic will help people get treatment they require for respiratory illness, while helping keep Emergency Departments available for other emergencies.

You should come to the COVID-19 Care and Testing Clinics if:

  • You have escalating symptoms of respiratory illness, including a fever or worsening cough and flu-like symptoms, and
  • Are in need of medical attention

Please note: The COVID-19 Care and Testing Clinics are available by appointment only. Book your appointment here.

The reservation system will be launched in English only so that the service will be available as soon as possible to the population of the region. We are working closely with the company that developed the reservation system so that the French version is available as soon as possible.

Location and hours:

Heron Location
1485 Heron Road
Monday to Friday, 8 am to 3:30 pm

Note: The clinic is located on the corner of Heron and Baycrest, in the same compound as the Federal Study Centre

Moodie Location

595 Moodie Drive
Monday to Friday, 8 am to 3:30 pm

Note: The easiest way to access the West COVID Care and Testing Clinic is to access Moodie Drive from Hunt Club. The alternative is to use Old Richmond Rd and then turn on to Arnold Drive to access Moodie Drive.

 Ray Friel Location

1585 Tenth Line, Orléans
Monday to Friday, 8 am to 3:30 pm

Note: The clinic is in the Ray Friel Recreation Complex.

 

Please read the following before booking an appointment at a COVID-19 Care and Testing Clinic 

Important information about booking your appointment:

  • Online scheduling will be available through a website and booking app, with two options for your visit:
    • Swab only: For those with mild symptoms who only need a test
    • Physician visit with or without swab: For those who have chest pressure or discomfort, difficulty breathing or a sore throat
  • Please ensure the information you are providing is correct before booking your appointment.
  • Appointments are released Monday to Friday at midnight on the online booking website.
  • Appointments can be made 48 hours in advance. This is subject to change as we work to improve the service over the next 2-3 weeks.

Important information about attending your appointment:

  • The average length of time of your appointment will be around an hour, depending on if your visit is scheduled as an individual or as a family.
  • Please plan to arrive in the parking lot no more than 20 minutes before your scheduled time and then make your way to the entrance for your scheduled time.
  • Those arriving more than 15 minutes late for their appointment may not be able to be tested and may have to re-book.
  • When you arrive, open the Convey app (available on the App Store and Google Play Store) and it will automatically check you in.
  • Please bring your health card or proof of health coverage. Those without health coverage can still be seen.
  • If you need to book an appointment but do not have access to the internet, or have special accessibility needs, please call dial 613-288-5353 for Heron and Ray Friel COVID-19 Care and Testing Clinics, and 613-721-4722 for the COVID-19 Care and Testing Clinic on Moodie. Note: reservations for these numbers are limited and are reserved for those who do not have Internet access and have special accessibility needs.

Please only book one appointment at a single site and cancel your appointment if you plan on no longer attending.

Book your appointment at the COVID-19 Care and Testing Clinic on Heron Road

Individuals who need to book an appointment but do not have access to the internet can call 613-288-5353.

Book your appointment at the COVID-19 Care and Testing clinic on Moodie Road

Individuals who need to book an appointment but do not have access to the internet can call 613-721- 4722.

Book your appointment at the COVID-19 Care and Testing clinic at Ray Friel

Individuals who need to book an appointment but do not have access to the internet can call 613-288-5353.

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Frequently asked questions about COVID-19 Care and Testing clinics

How do I book an online appointment?
  1. Go to the online booking website for the clinic on Heron RoadMoodie Road or Ray Friel and fill in your information to register.
  2. Click on “book appointment” in the top menu.
  3. Choose which Care and Testing Clinic to go to: Moodie, Heron or Ray Friel.
  4. Choose which type of visit you want: Swab only or Physician & Swab.
  5. Select an appointment slot.
  6. Answer the COVID-19 screening questions.
  7. Confirm your appointment. You will get an email confirmation.
  8. You will get a text message explaining how to download the Savience Convey app. Note: the app is needed to check in to your appointment.
  9. When you arrive at the Care and Testing Clinic for your appointment, please open the Convey app to check in to your appointment. This will notify the staff that you have arrived.
When are the new appointment times released?
Appointments are released Monday to Friday at midnight on the online booking website.
How far in advance do you take bookings?
Appointments can be made 48 hours in advance. This is subject to change as we work to improve the service over the next 2-3 weeks.
How long is the appointment?

The average length of time of your appointment will be around an hour, depending on if your visit is scheduled as an individual or as a family. Please ensure you arrive on-time to begin the screening process and allow yourself time to check in on the Convey app. We ask for your patience as unexpected delays may occur.

What is the criteria to get testing at the Care and Testing Clinics?

People should only seek testing at assessment centres if they meet the criteria:

  • Are showing COVID-19 symptoms;
  • Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app;
  • Are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit;
  • Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.
What if I want to cancel my appointment?
Open the Convey app (available on the App Store and Google Play Store) or website, go to “My appointments” in the menu, click on your appointment, and click cancel.
What if I booked the wrong time or chose the wrong Care and Testing Clinic by accident?

You are able to cancel your appointment on the Convey app (available on the App Store and Google Play Store), and book another one through it with the correct time or site.

What kinds of appointments are available?
Online scheduling will be available through a website and booking app (available on the App Store and Google Play Store), with two options for your visit:
  • Swab only: For those with mild symptoms who only need a test
  • Physician visit +/- Swab: For those who have chest pressure or discomfort, difficulty breathing or a sore throat
Can I make appointments for my family, or is the appointment just for me?
Yes, you are able to make an appointment for your family. When you are choosing the type of appointment you want to make – COVID Swab visit or COVID Physician Assessment and Swab Visit – there is the option for an Individual booking or a Family booking.
What if I am unable to access the internet to book my appointment?

If you do not have internet access, please call 613-288-5353 for assistance with the Heron and Ray Friel clinics, or 613-721-4722 for assistance with the Moodie clinic. Please note that there is a limited amount of bookings through this phone number.

Can I use this online booking website for all of the COVID-19 sites in Ottawa?

No, this specific website is for the Care and Testing Clinics run by Hôpital Montfort and Queensway Carleton Hospital. Appointments for the COVID-19 testing sites at Coventry and Brewer are made through their online booking system.

What if I’m having technical difficulties or special accessibility needs?

For technical assistance (i.e. registration or password issues) or accessibility needs, please dial 613-288-5353 for an appointment at the Heron Road Clinic or the Ray Friel Clinic. For the COVID-19 Care and Testing Clinic on Moodie Road, call 613-721-4722.

COVID-19 testing at Ontario pharmacies

The Ontario government announced that free COVID-19 testing will be available at select pharmacies throughout the province. Learn more about pharmacy testing.

Testing for specific populations

Inuit

Note: For Inuit wishing to access COVID-19 assessment and testing, please contact Akausivik Inuit Family Health Team for an appointment. Services offered in Inuktitut and English.

Akausivik Inuit Family Health Team (AIFHT)  
24 Selkirk Street, Suite 300
Telephone: 613-740-0999 
Open 9 am to 5 pm, Monday to Friday

Ottawa’s Daily Testing Update

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