COVID-19 Assessment Centre and Care Clinics

Last revised - July 8, 2020

COVID-19 Care Clinics

The COVID-19 Care Clinics are out-of-hospital clinics where people will be assessed by a healthcare provider, tested, and treated for respiratory illness, if required. 

Ottawa Public Health has partnered with Queensway Carleton Hospital to open COVID-19 Care Clinics in the Moodie location, and with Hôpital Montfort in the Heron location. The clinics involve the City of Ottawa, CHEO, primary care physicians, community pediatricians, and the regional COVID-19 planning team. They are equipped to do basic diagnostic tests, such as chest X-rays and lab tests. 

You should come to the COVID-19 Care Clinics if:

  • You have escalating symptoms of respiratory illness, including a fever or worsening cough and flu-like symptoms, and
  • Are in need of medical attention

See the criteria for testing here.

Location and hours:

COVID-19 Care Clinic – Moodie Location
595 Moodie Drive
Monday to Friday, 9 am to 3:30 pm

COVID-19 Care Clinic – Heron Location
1485 Heron Road
Monday to Friday, 9 am to 3:30 pm

Note: The clinic is located on the corner of Heron and Baycrest, in the same compound as the Federal Study Centre

If you are in distress (e.g., significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care Clinic. Go to the nearest Emergency Department or call 9-1-1.

Any Ottawa resident who feels they need a test, even if they are not showing symptoms, can go for testing at the COVID-19 Assessment Centre or COVID-19 Care Clinics and should not be turned away, unless volumes are significant. If volumes are significant, priority will be given to residents from high-risk groups and those showing symptoms.

  • COVID-19 may have classic symptoms such as feeling feverish, new or worsening cough, and/or difficulty breathing.
  • Other symptoms of COVID-19 can include: sore throat, difficulty swallowing, loss of taste/smell, nausea/vomiting, diarrhea, abdominal pain, pneumonia, runny nose*, or nasal congestion* 
    • *In the absence of underlying reason for these symptoms such as seasonal allergies and post-nasal drip
  • COVID-19 also has less common symptoms such as unexplained fatigue/malaise, delirium (a serious medical condition that involves confusion, changes to memory, and odd behaviours), unexplained or increased number of falls, acute functional decline, worsening of chronic conditions, chills, headaches, conjunctivitis, croup, or multisystem inflammatory vasculitis in children (some of the symptoms associated with multisystem inflammatory vasculitis in children include persistent fever and a variety of symptoms that may include abdominal pain, gastrointestinal symptoms, including nausea, vomiting and diarrhea, as well as rash); an infected infant could also have trouble feeding.

The following list of individuals will still be assessed as priority for testing, depending on volume. 

  • Healthcare workers or staff who work in health care facilities and members of their households;
  • First responders such as firefighters, police, and paramedics;
  • Critical infrastructure workers – this includes grocery stores, food services, maintenance and transportation workers, and utilities. (See the full list of Ontario’s essential workplaces during the COVID-19 pandemic.);
  • Cross-border workers;
  • Caregivers and care providers;
  • Individuals with frequent healthcare contact such as patients with cancer or undergoing chemotherapy, dialysis therapy, pre- or post-transplant, pregnancy, and newborns;
  • A close contact of a confirmed or probable case of COVID-19;
  • Returning international travellers;
  • Members of remote, isolated, rural, and/or indigenous communities;
  • Persons 60 years of age and older.

Otherwise, use the self-assessment tool to help determine how to seek further care. 

Note: Certain populations will be tested by alternate means outside of the COVID-19 Assessment Centre or COVID-19 Care Clinic including:

  • Residents and staff in long-term care homes, retirement homes, correctional facilities, homeless shelters, mental health institution, hospice, emergency day care centres, and other congregate living settings. Staff should consult with their Occupational Health representative for clarification.
  • Members of remote, isolated, rural, and/or indigenous communities.
  • Hospitalized individuals.

The Care Clinic will help people get treatment they require for respiratory illness, while helping keep Emergency Departments for emergencies.

If you are in distress (e.g. significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), go to the nearest Emergency Department.

Frequently asked questions about the COVID-19 care clinics

Who can go to the COVID-19 Care Clinic?
Any Ottawa resident who feels they need a test, even if they are not showing symptoms, can go for testing at the COVID-19 Assessment Centre or COVID-19 Care Clinics and should not be turned away, unless volumes are significant. If so, priority will be given to residents from high-risk groups and those showing symptoms. 

Anyone in need of medical care for escalating symptoms of respiratory illness – cough, fever and cold-like symptoms should come to one of the cinics. This includes children 2 years and over.

Who should NOT go to the COVID-19 Care Clinic?

People who are in distress (e.g. significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms) should go to the nearest Emergency Department.

If my symptoms are serious, do I still go to the Care Clinic?
No. If you are in distress (e.g. significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), go to the nearest Emergency Department.
Are the clinics accessible to people in wheelchairs?
The COVID-19 Care Clinic – Ottawa West is wheelchair accessible.
Do I need to be referred by Public Health or a Physician? Do I need an appointment?
No, you do not.  However, if you have a Family Physician, please contact them first.  If you are in need of urgent care, please go directly to the nearest Emergency Department.
Can I come to the clinic if I’m not from Ontario? 
Please follow instructions from your local health authority. Other regional health authorities outside of Ottawa are working on screening and treatment strategies. 
What do I need to bring with me?
Please bring your health card, a list of your current medications, and anything else that you might need while you wait to be assessed. Wait times will depend on patient volume and may be several hours.
Do I need to pay for the visit?
There is no cost to you.  Please bring evidence of your health coverage, such as your OHIP card.
How can I get there?
The best way to get there is to use your own transportation. If it's not possible, you can also take a taxi/Uber.  Please be sure to sit in the back seat, wear a mask, and keep the window open. Please follow all parking instructions on site.
What will happen when I get there?
You will likely have to wait in line. Please be sure to stand 2 meters (6 feet) away from the person in front of you, and cough into your sleeve, if needed. Once inside, everyone will be asked to sanitize their hands and put on a mask at the entrance. You will be assessed by a nurse initially, and then have a seat in a waiting area.  When it is your turn, a physician and nurse will assess your condition, proceed to a test if needed, and either provide treatment or recommend treatments at home.  Some patients may be given an x-ray or other basic diagnostic tests.  More advanced testing would require a hospital visit.

Am I allowed to bring someone to keep me company?

To be able to ensure everyone’s safety, no visitors are allowed with the patient, unless for compassionate reasons.

Do you treat children?
Yes. However, children under the age of two years should be taken to CHEO.
Should I come in if I am older or have a suppressed immune system?
If you meet the criteria for treatment at the COVID-19 Care Clinic noted above, you should come to the clinic. Everyone will sanitize their hands and put on a mask immediately on arriving at the Clinic. 
How do you keep people safe?
Areas for assessment and treatment will be kept separate to reduce the risk of spreading infection. We will be following the same cleaning protocols as hospitals.  Everyone will be asked to sanitize their hands and put on a mask at the entrance.  Chairs in waiting areas will be appropriately separated.  Please also be mindful to avoid touching your eyes, nose, and mouth unless you have just cleaned your hands.  Please be sure to keep two meters (6 feet) distance between you and other people, and to cough/sneeze into your sleeve.

I was tested at the Care Clinic. How will I get my results?

Your test results for COVID-19 (and only this test) will be available at covid-19.ontario.ca. You will need to provide information such as your Ontario Health Card Number, your name, and date of birth, in order to access your results online.

COVID-19 Assessment Centre

The first COVID-19 Assessment Centre is now open. The COVID-19 Assessment Centre is an out-of-hospital clinic where people will be assessed by a health-care provider and tested for COVID-19 if required. It is operated by The Ottawa Hospital (TOH) and CHEO, in partnership with Ottawa Public Health (OPH) and the City of Ottawa.

If you are in distress (e.g., significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care Clinic. Go to the nearest Emergency Department or call 9-1-1.

Any Ottawa resident who feels they need a test, even if they are not showing symptoms, can go for testing at the COVID-19 Assessment Centre or COVID-19 Care Clinics and should not be turned away, unless volumes are significant. If volumes are significant, priority will be given to residents from high-risk groups and those showing symptoms.

  • COVID-19 may have classic symptoms such as feeling feverish, new or worsening cough, and/or difficulty breathing.
  • Other symptoms of COVID-19 can include: sore throat, difficulty swallowing, loss of taste/smell, nausea/vomiting, diarrhea, abdominal pain, pneumonia, runny nose*, or nasal congestion*
    • *In the absence of underlying reason for these symptoms such as seasonal allergies and post-nasal drip
  • COVID-19 also has less common symptoms such as unexplained fatigue/malaise, delirium (a serious medical condition that involves confusion, changes to memory, and odd behaviours), unexplained or increased number of falls, acute functional decline, worsening of chronic conditions, chills, headaches, conjunctivitis, croup, or multisystem inflammatory vasculitis in children (some of the symptoms associated with multisystem inflammatory vasculitis in children include persistent fever and a variety of symptoms that may include abdominal pain, gastrointestinal symptoms, including nausea, vomiting and diarrhea, as well as rash); an infected infant could also have trouble feeding.

The following list of individuals will still be assessed as priority for testing, depending on volume

  • Healthcare workers or staff who work in health care facilities and members of their households;
  • First responders such as firefighters, police, and paramedics;
  • Critical infrastructure workers – this includes grocery stores, food services, maintenance and transportation workers, and utilities. (See the full list of Ontario’s essential workplaces during the COVID-19 pandemic.);
  • Cross-border workers;
  • Caregivers and care providers;
  • Individuals with frequent healthcare contact such as patients with cancer or undergoing chemotherapy, dialysis therapy, pre- or post-transplant, pregnancy, and newborns;
  • A close contact of a confirmed or probable case of COVID-19;
  • Returning international travellers;
  • Members of remote, isolated, rural, and/or indigenous communities;
  • Persons 60 years of age and older.

Otherwise, use the self-assessment tool to help determine how to seek further care. 

Note: Certain populations will be tested by alternate means outside of the COVID-19 Assessment Centre or COVID-19 Care Clinic including:

  • Residents and staff in long-term care homes, retirement homes, correctional facilities, homeless shelters, mental health institution, hospice, emergency day care centres, and other congregate living settings. Staff should consult with their Occupational Health representative for clarification.
  • Members of remote, isolated, rural, and/or indigenous communities.
  • Hospitalized individuals.

Patients who meet the criteria above will be tested for COVID-19, which involves taking a sample from the throat or nose with a swab.

Important: You do NOT need to contact Ottawa Public Health before going to an assessment centre.

Location and hours:

Brewer Park Arena
151 Brewer Way 
Open 9 am to 3:30 pm, 7 days a week

Note: Accessed from Bronson Avenue opposite Carleton University

Note: For Inuit wishing to access COVID-19 assessment and testing, please contact Akausivik Inuit Family Health Team for an appointment. Services offered in Inuktitut and English.

Akausivik Inuit Family Health Team (AIFHT) 
24 Selkirk Street, Suite 300
Telephone: 613-740-0999
Open 9 am to 5 pm, Monday to Friday

Resources

Frequently asked questions about the assessment centre

Where is the COVID-19 Assessment Centre? 
  • The COVID-19 Assessment Centre is located at the Brewer Park Arena at 151 Brewer Way, accessed from Bronson Avenue opposite Carleton University. Follow signage for parking.
When should I go to the COVID-19 Assessment Centre?

If you are in distress (e.g., significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care Clinic. Go to the nearest Emergency Department or call 9-1-1.

Any Ottawa resident who feels they need a test, even if they are not showing symptoms, can go for testing at the COVID-19 Assessment Centre or COVID-19 Care Clinics and should not be turned away, unless volumes are significant. If volumes are significant, priority will be given to residents from high-risk groups and those showing symptoms.

  • COVID-19 may have classic symptoms such as feeling feverish, new or worsening cough, and/or difficulty breathing.
  • Other symptoms of COVID-19 can include: sore throat, difficulty swallowing, loss of taste/smell, nausea/vomiting, diarrhea, abdominal pain, pneumonia, runny nose*, or nasal congestion*
    • *In the absence of underlying reason for these symptoms such as seasonal allergies and post-nasal drip
  • COVID-19 also has less common symptoms such as unexplained fatigue/malaise, delirium (a serious medical condition that involves confusion, changes to memory, and odd behaviours), unexplained or increased number of falls, acute functional decline, worsening of chronic conditions, chills, headaches, conjunctivitis, croup, or multisystem inflammatory vasculitis in children (some of the symptoms associated with multisystem inflammatory vasculitis in children include persistent fever and a variety of symptoms that may include abdominal pain, gastrointestinal symptoms, including nausea, vomiting and diarrhea, as well as rash); an infected infant could also have trouble feeding.

The following list of individuals will still be assessed as priority for testing, depending on volume.

  • Healthcare workers or staff who work in health care facilities and members of their households;
  • First responders such as firefighters, police, and paramedics;
  • Critical infrastructure workers – this includes grocery stores, food services, maintenance and transportation workers, and utilities. (See the full list of Ontario’s essential workplaces during the COVID-19 pandemic.);
  • Cross-border workers;
  • Caregivers and care providers;
  • Individuals with frequent healthcare contact such as patients with cancer or undergoing chemotherapy, dialysis therapy, pre- or post-transplant, pregnancy, and newborns;
  • A close contact (live with, provided care for, or spent extensive time with) of a confirmed or probable case of COVID-19;
  • Returning international travellers;
  • Members of remote, isolated, rural, and/or indigenous communities;
  • Persons 60 years of age and older.

Otherwise, use the self-assessment tool to help determine how to seek further care. 

Note: Certain populations will be tested by alternate means outside of the COVID-19 Assessment Centre or COVID-19 Care Clinic including:

  • Residents and staff in long-term care homes, retirement homes, correctional facilities, homeless shelters, mental health institution, hospice, emergency day care centres, and other congregate living settings. Staff should consult with their Occupational Health representative for clarification.
  • Members of remote, isolated, rural, and/or indigenous communities.
  • Hospitalized individuals.

For more information, visit our COVID-19 testing criteria page.

When is the COVID-19 Assessment Centre open?
  • The COVID-19 Assessment Centre is open 9 a.m. to 3:30 p.m., 7 days a week. If you are symptomatic after the Centre is closed and you do not need emergency care, please continue to self-isolate and wait to go to the Centre the next morning.
  • If you need emergency care at any time, please go to your nearest emergency department or call 9-1-1. 
Can a health care worker who had tested positive for COVID-19 go to the COVID-19 Assessment Centre to get the required testing to return to work?

Yes, a healthcare worker can go to the Assessment Centre to get their required two negative swabs to get clearance prior to returning to work.

For more information:  http://www.health.gov.on.ca/en/pro/programs/publichealth/coronavirus/docs/2019_testing_clearing_cases_guidance.pdf

If my symptoms are serious, should I still go to the COVID-19 Assessment Centre?

No. If you are in distress (e.g. significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre. Go to the nearest Emergency Department or call 9-1-1.

  • If you have escalating symptoms of respiratory illness, including a fever or worsening cough and flu-like symptoms, and are in need of medical attention, you should go to the COVID-19 Care Clinics.
Do I need to call Ottawa Public Health or call the COVID-19 Assessment Centre before coming in?
 No, you do not need to call ahead.
Can I come to the COVID-19 Assessment Centre if I am not a resident of Ontario?

Yes, the Assessment Centre is accepting out-of-province residents.

How should I travel to the Assessment Centre?

Individuals should be taking their own personal vehicles to the assessment centre with no unnecessary passengers. If this is not possible, they should be taking a method of transport that minimizes their exposure to other people such as a taxi or rideshare. They should be sitting in the rear seat passenger side, wear a mask, ensure the window is down and take note of the transportation information (e.g.: taxi number, date & time). 

What do I need to bring with me if I go to the COVID-19 Assessment Centre ?

Please bring your Ontario health card, a list of your current medications, and anything else that you might need while you wait to be assessed. Wait times will depend patient volume but may be several hours.

Can my child be assessed at the COVID-19 Assessment Centre ?

Yes. The COVID-19 Assessment Centre will have pediatric health-care providers from CHEO who can assess and test both children older than six months and adults. Do not bring your child if they are well and do not need to be screened.

  • Important: Children under six months should go to the Children’s Hospital of Eastern Ontario.
Should I come to the COVID-19 Assessment Centre if I am an older adult or if I have a suppressed immune system?

Yes. Everyone will sanitize their hands and put on a mask immediately on arriving at the Centre.

What is the COVID-19 Assessment Centre process?
  • When you arrive at the Assessment Centre, you will be screened for travel and contact history and symptoms upon arrival.
  • You will be assessed by a health care provider and tested for COVID-19 if required.
  • The test involves taking a sample from the back of the nasal cavity with a swab.
  • Your health-care provider and Ottawa Public Health will follow up with those who test positive with results and further instruction will be provided.
How will the COVID-19 Assessment Centre keep patients safe?
  • Areas for screening and assessment will be kept separate to reduce the risk of spreading infection.
  • Everyone will be asked to sanitize their hands and put on a mask at the Centre entrance.
  • Please also be mindful to avoid touching your eyes, nose, and mouth unless you have just cleaned your hands.
If I was tested, how long does it take to get results?

It usually takes approximately 24 hours to a few days to receive test results for COVID-19. Please continue to self-isolate while awaiting test results.

On April 3, 2020, the Ontario Government launched a new online portal to access COVID-19 test results. This portal will offer fast and secure access to test results on your computer and mobile device. You can find the tool by visiting Government of Ontario’s new user-friendly online portal.

Please continue to self-isolate while awaiting test results. 

Will my results be confidential?

Yes. Your personal health information is protected under Ontario’s Personal Health Information Protection Act (PHIPA).

I am a primary care physician, should I direct patients to the COVID-19 Assessment Centre ?

Yes. If you have a patient who meets the criteria for attending the COVID-19 Assessment Centre (new or worsening cough and/or fever, recent travel history, contact with someone diagnosed with COVID-19), and you are unable to assess or test them in your clinic, please direct that patient to the Assessment Centre.

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