To report an outbreak during regular business hours, call 613-580-2424 ext. 26325. 
Evenings, weekends or holidays, call 3-1-1 and ask to speak with the Public Health Inspector on-call. 

Ottawa Public Health (OPH) works in collaboration with long-term care, retirement homes, child care centres, schools and other community partners to prevent, identify, report and manage outbreaks. Under the Health Protection and Promotion Act (HPPA), all outbreaks of respiratory and/or gastroenteritis illness in residents, children or staff in such facilities must be reported to OPH immediately. This includes, but is not limited to, outbreaks caused by common seasonal viruses such as influenza, Respiratory Syncytial Virus (RSV) and norovirus, as well as when a causative agent has not been identified.

Implementing outbreak control measures early to prevent further transmission of the infection to others is essential, thereby reducing the length and impact of an outbreak. These outbreak control measures are evidence-based and/or best practices, in accordance with guidance documents from the Ontario Provincial Infectious Diseases Advisory Committee and the Ministry of Health and Long Term Care.

To report an outbreak during regular business hours, or for more information, call 613-580-2424 ext. 26325, or in the evening, on weekends or holidays, call 3-1-1 and ask to speak with the Public Health Inspector on-call. 


 Outbreak Management 101 for Institutions - Sign up today!

A practical approach to managing an outbreak

A tailored educational session on infection prevention and control principles related to the management of outbreaks of infectious disease. These sessions are for staff and administrators at Long-term Care Homes and Retirement Homes. At these sessions outbreak identification, control measures, and reporting will be reviewed.  This is an opportunity to connect with other facilities, review outbreak procedures, and discuss any issues or concerns in advance of the 2019/2020 outbreak season. The presentation will be available in both English and French.

Date: November 21, 2019

Location: City of Ottawa Archives, 100 Tallwood Dr, Nepean, K2G 4R7

Time: 9:00 am to 12:00am 

Registration: To sign up for this session you will need to email Ottawa Public Health to register.  

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