Client Socio-demographic Data Collection at OPH
Why are we asking these questions?
- We want to know more about you so that we can serve you better.
- Combining your information with everyone else’s lets us see who is accessing Ottawa Public Health services and improve services for everyone.
What is demographic information?
“Demographic” means information about a group of people that helps describe who they are.
Demographics include things like:
- Language
- Indigenous Identity
- Ethnicity or Ethnic Origin
- Race or Racial Identity
- Sexual Orientation
- Household Income and Household Size
Is it legal to ask these questions?
Yes, the Ontario Human Rights Commission strongly encourages the collection of demographic information to make services more equitable for everyone.
Who can see your demographic information?
We take your privacy seriously. Your information will be kept confidential and only accessible to those within Ottawa Public Health who have permission to access it in order to carry out their duties.
How will we use this information?
We may use some of this information to help support your visit and offer community resources. We will also combine your demographic information with data from all the other people accessing Ottawa Public Health services. This will tell us more about who is and is not accessing our services. We use this information to make improvements to our services for everyone.
What if there are questions that you do not want to answer?
Providing this information is completely voluntary. You can answer all, some, or none of the questions. We will ask whether you consent/agree to provide this information and there will be a “prefer not to answer” option for all questions. Choosing not to answer or responding with “prefer not to answer” will not affect your care or the services you receive today or in the future. And, if you provide your demographic information and later change your mind about having this information stored, analyzed, and reported, you may contact Ottawa Public Health at OPH-Epidemiology@ottawa.ca and ask that it be removed from your files.
Questions or Comments?
Ask an Ottawa Public Health service provider or email us at: OPH-Epidemiology@ottawa.ca