As a tenant you are responsible for preventing bed bug infestations. Use the precautions listed in the section “Prevent an infestation”. If you are experiencing a bed bug infestation notify your landlord, superintendant or property manager verbally or in writing of the infestation so they can take action right away.
It is the landlord's responsibility to maintain the rental unit so that it is fit for habitation. As well, it is the tenant's responsibility to cooperate with the landlord to help manage the bed bug problem. Tenants should allow the landlord a reasonable amount of time to resolve the bed bug issue as it may involve more than one pest control treatment.
Whether you are the owner or tenant, follow the pest control operators’ instructions regarding how to properly prepare for pest control treatment. Each step is essential for the pest control treatment to be effective.
If the infestation is unresolved, contact the City of Ottawa by calling 3-1-1 to report the problem to Bylaw and Regulatory Services (Property Standards). They will determine if additional options are available.
The Landlord and Tenant Board is the authority to settle disagreements between tenants and landlords and can assist the both the tenant and landlord with their rights and responsibilities under the Ontario Residential Tenancies Act, 2006. The Landlord Tenant Board can be reached online or by telephone (1-888-332-3234) Monday to Friday from 8:30 am to 5:00 pm.