Extreme cold weather assistance to people experiencing homelessness

The City of Ottawa has a plan to respond to the needs of people who are experiencing homelessness associated with extreme cold weather.  The response is organized in partnership with a network of community agencies and groups that provide relevant services.

Purpose

The Extreme Cold-Weather Initiative is a preventive mechanism to deal with hazardous situations for people experiencing homelessness who are stranded in extreme cold weather conditions. The following resources are available to respond to this need:

The City's Call Line: 3-1-1

The City's 3-1-1 Line is available to respond to calls 24 hours a day. Calls are answered by the City of Ottawa Call Centre on a priority basis and referred to appropriate service providers.

Salvation Army Outreach Van

The Salvation Army operates a Mobile Outreach Van and responds to calls made to the City's Call Line.  They encourage people to seek indoor shelter and are able to transport them to places they can seek refuge such as emergency shelters.  In addition, they have warm clothing and other resources. 

The van travels a route in the inner city seven days a week, from 11:00 a.m. to 3 a.m. During extreme weather conditions, hours are extended up to 24 hours a day.

City of Ottawa emergency housing

• Family Shelters, Tel: 3-1-1 (24 hours)

Emergency Shelters

The following shelters have regular emergency programs and will respond to calls as per their respective policies and procedures: