Extreme cold weather assistance to people experiencing homelessness

The City of Ottawa has a plan to respond to the needs of people who are experiencing homelessness associated with extreme cold weather.  The response is organized in partnership with a network of community agencies and groups that provide relevant services.


The Extreme Cold-Weather Initiative is a preventive mechanism to deal with hazardous situations for people experiencing homelessness who are stranded in extreme cold weather conditions. The following resources are available to respond to this need:

The City's Call Line: 3-1-1

The City's 3-1-1 Line is available to respond to calls 24 hours a day. Calls are answered by the City of Ottawa Call Centre on a priority basis and referred to appropriate service providers.

Salvation Army Outreach Van

The Salvation Army operates a Mobile Outreach Van and responds to calls made to the City's Call Line.  They encourage people to seek indoor shelter and are able to transport them to places they can seek refuge such as emergency shelters.  In addition, they have warm clothing and other resources. 

The van travels a route in the inner city seven days a week, from 11:00 a.m. to 3 a.m. During extreme weather conditions, hours are extended up to 24 hours a day.

City of Ottawa emergency housing

  • Family Shelters, Tel: 3-1-1 (24 hours)

Emergency Shelters

The following shelters have regular emergency programs and will respond to calls as per their respective policies and procedures:

NameContact Information
Cornerstone: Women’s Shelter

Tel: 613-237-4669 (24 hours)
Fax: 613-237-5659

Salvation Army: Men’s Shelter 171 George Street 
Tel: 613-241-1573
Fax: 613-241-2818

Shepherds of Good Hope: (both Men’s and Women’s Shelters)

256 King Edward Avenue
Tel: 613-789-8210
Fax: 613-789-0888
The Mission: Men’s Shelter 35 Waller Street 
Tel: 613- 234-1144
Fax: 613-234-2813

Youth Services Bureau: Young Women’s Shelter 


Tel: 613-789-8220
Fax: 613-789-9585

Youth Services Bureau: Young Men’s Shelters

Tel: 613-907-8975
Fax: 613-907-8976

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