Complaints and Feedback

Ottawa Public Health is committed to continuous quality improvement where all complaints are dealt with fairly in a respectful, transparent fashion, as quickly as possible.

What is a complaint?

A complaint is an expression of dissatisfaction related to an Ottawa Public Health program, service, or staff member, where a resident believes that Ottawa Public Health has not provided a service experience to the client satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected.

How to submit a complaint?

Online

Submit a complaint about an OPH Program or Service

Submit a complaint about a facility (food premise, personal services setting, etc.)

Phone

613-580-6744
TTY: 613-580-9656, Toll free: 1-866-426-8885
Monday to Friday from 8:30 am to 4:30 pm (closed on statutory holidays).

Email

healthsante@ottawa.ca

Letter

Ottawa Public Health
c/o Strategic Support Branch
100 Constellation Drive
Ottawa, ON
K2G 6J8