Feedback and Complaints about Ottawa Public Health Programs and Services

At Ottawa Public Health, we are committed to providing safe, inclusive, and high-quality services that meet the needs of the community. Your feedback helps us continually improve our programs and services. Please note that if this is about Reporting a Public Health, Safety Concern or a Business Complaint – please use the red button link at the bottom of this page.

Your feedback options:

 Submit feedback about an Ottawa Public Health Program or Service

Thank you for taking the time to share your feedback with us. Your feedback will be reviewed by the applicable program or service. Your contact information will not be collected. No additional response or follow-up will be provided to you.

 Submit a complaint about an Ottawa Public Health Program or Service

Thank you for taking the time to share your complaint with us. Completing this form will begin a formal complaint process. Your contact information will be collected so we can follow-up with you within the next 20 business days. OPH will be unable to respond to complaints without valid contact information.

Report a Public Health, Safety Concern or a Business Complaint

Use this option if your concern relates to a specific place, setting, or condition that may pose a risk to health or safety, including:

• Restaurants, food premises or special events
• Personal service settings (e.g., hair salons, tattoo/piercing studios)
• Pools, spas, splash pads, or recreational water facilities
• Childcare centres, schools, shelters, or other institutions
• Infection prevention and control in medical or dental clinics
• Drinking or recreational water
• Environmental health concerns affecting the public

These concerns are reviewed by Public Health Inspectors and may result in an inspection or investigation. Concerns related to inspection outcomes or enforcement decisions are reviewed by the appropriate team as part of our regulatory process.

 How we use your information:

Personal information is collected under the authority of the Municipal Act 2001, S.O. 2001, c. 25 S. 10 and will be used for the purpose of responding to complaints submitted. Questions about this collection should be directed to CatherineJ.Cox@ottawa.ca.

Important Notice:
Electronic submission of personal and confidential health related information to Ottawa Public Health is not recommended. If you have a question related to a specific health issue, contact your healthcare professional directly.

Report a tobacco and/or vaping violation under the Smoke-Free Ontario Act.