Ottawa Public Health is committed to creating barrier-free access for all residents to any of its programs and services. Ottawa Public Health employees and students follow the City of Ottawa Accessibility Policies and Procedures.  For more information on our policies or to receive a resource in an accessible format, please contact Ottawa Public Health by email

Ottawa Public Health is excited to announce that we are transitioning our Teletypewriter (TTY) service to the 7-1-1 feature. This change ensures that people with hearing or speech disabilities can continue to make and receive telephone calls via TTY relay services, with the assistance of a relay operator.

What is 7-1-1: People that rely on TTY relay services can dial 7-1-1 to connect for free with a Bell relay operator that can communicate back and forth with the caller and Ottawa Public Health. After calling 7-1-1 you will receive a response of “Bell Canada relay service” and then you can ask the relay operator to contact Ottawa Public Health at 613-580-6744. Canada Video Relay Service (VRS) is another option available for clients who are deaf, hard of hearing or speech impaired.

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