Connect with us and services

Have a health-related question?

Please review the following options to ensure you make the best call based on your needs.

For health care professionals, community partners and other organizations

The OPH Contact Centre is for healthcare providers and community partner inquiries only.

Topics covered:

  • Reporting communicable diseases and outbreaks
  • Reporting animal bites
  • Environmental health issues
  • Requesting immunization record
  • Vaccine ordering and support
  • Infection prevention and control
  • Public health inspection 




TTY: 613-580-9656, Toll free: 1-866-426-8885

Monday to Friday from 8:30am to 4:30pm (closed on statutory holidays).

To report a public health emergency after hours and on statutory holidays, please call 3-1-1 (613-580-2400, TTY: 580-2401) and ask for the Public Health Officer on call.

Physicians and Health Care Professionals Portal


Write to us:
Ottawa Public Health
100 Constellation Drive
Ottawa, ON
K2G 6J8

Returning a message from Ottawa Public Health 

If you have received a message from Ottawa Public Health such as a letter or a call regarding an infectious disease, immunization or infection control lapse then please call 613-580-6744 and listen to the menu options carefully.




TTY: 613-580-9656, Toll free: 1-866-426-8885

Monday to Friday from 8:30am to 4:30pm (closed on statutory holidays).
8-1-1 Speak to a registered nurse (free, secure, and confidential health advice)

Connect with a registered nurse from Health811 for free, secure, and confidential health advice. Service is available in English and French, with translation support also offered in other languages.

TTY: 1-866-797-0007


Topics covered:

  • COVID-19
  • General questions about vaccination
  • Health advice and referral
  • Mental health supports
  • Breastfeeding/chestfeeding support 
  • Smoking cessation
  • Finding healthcare / a primary healthcare provider
  • Nutrition
  • And much more
Updating and Retrieving Your Child's Immunizations
You can update your child's immunization record using either the CANImmunize App or the Immunization Connect Ontario (ICON) Tool. Please do not email any immunization records to Ottawa Public Health. For more information visit our Updating and Retrieving Immunizations web page.
2-1-1 Community Navigator

Community Navigators connect clients to community programs and resources across Eastern Ontario. Helpline service is available in over 150 languages. Service is free and confidential. Clients can interact via chat, text, calling 211, email and online search tool.




Topics covered:

  • Health and mental health services
  • Newcomer and immigrant services
  • Food banks and meal programs
  • Housing, shelters, and utility help
  • Seniors’ services and home care
  • Government programs and services
  • Parenting and family support
  • Disability supports and more
3-1-1 City of Ottawa

A non-emergency phone number that connects clients with City of Ottawa services and information. Service available in 170+ languages. Connect with 311 by phone, email, mobile app, in-person or TTY 613-580-2401. For urgent matters, open 24/7.



Topics covered:

  • Access to government services
  • Noise complaints
  • Registering for City courses and camps
  • Reporting a smoking violation
  • Reporting discarded needles or other drug paraphernalia
  • Tobacco retailer signage
  • And much more

Book an appointment at our Sexual Health Clinic 

To book an appointment for any of our services, please call the Sexual Health Clinic at (613) 234-4641 Monday to Friday between the hours of 9 am to noon and 1 to 3:30 pm. For any other services, please contact your primary care provider (family physician or nurse practitioner) or visit a general community walk-in clinic. For general sexual health information, please contact the Ontario Sexual Health Infoline by phone: 1-800-668-2437 or by e-chat.

Ottawa Public Health Dental Information Line 

For more information on dental health services please call Ottawa Public Health Dental Information Line at 613-580-6744 extension 23510.

Ottawa Public Health Neighbourhood Health and Wellness Hubs

In collaboration with City and community partners, Ottawa Public Health offers free drop-in services to all residents of Ottawa at our accessible Neighbourhood Health and Wellness Hubs. Come speak to Ottawa Public Health and City of Ottawa staff.


Topic covered:

  • Vaccination 
  • Employment and Social Services
  • Dental Screening
  • Mental Health, Addictions and
  • Substance Use Health
  • Parenting in Ottawa drop-ins
  • Diabetes Screening

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