Notices
Current vaccine order processing time: 2 business days
This is the average number of business days from receipt of a regular order to the time it is packed in our fridges and ready to be picked up by practitioner or courier.
Procedures
Pick up |
Vaccine Distribution Room hours are Monday to Friday, 8 am to 4 pm. NOTE: November 11 is a statutory holiday and the Vaccine Distribution Room will be closed.
Vaccine that is not used by your clinic/facility cannot be redistributed. To reduce vaccine wastage, only order the quantity that you are sure to use within the month. You can order more vaccine as needed. Return unused vaccine to the Ottawa Public Health Immunization Program once you are finished immunizing for the season using Ottawa Public Health Vaccine Return Form below. If you or your staff have any questions regarding this procedure, please contact the Ottawa Public Health Vaccine Distribution Centre at 613-580-6744, ext. 24225. |
Storage and handling information |
Exposure to light, frozen or overheated vaccines may lead to patients experiencing a reduced immune response and/or an increase in local reactions. To avoid unnecessary vaccine wastage you should:
Feel free to contact OPH for further information on how to maintain a safe cold chain. Your ongoing support to maintain the vaccine cold chain will ultimately ensure that potent vaccine is administered to your patients.
Cold chainOttawa Public Health's Vaccine Distribution Room ensures that each facility in the city of Ottawa storing publicly funded vaccines follow appropriate storage and handling of vaccines. Ottawa Public Health staff conducts annual visits to each facility to ensure that the refrigerators are maintained at the appropriate temperature and that facility staff record these temperatures on an ongoing basis. What is "Cold Chain" and why is it important?Cold chain is the maintenance of vaccines at the appropriate temperature range of + 2 ºC to + 8 ºC from the time the vaccines are manufactured until they are given to a patient. Cold chain is important because vaccines are sensitive biological substances that can lose their strength and effectiveness if they are exposed to heat and/or direct sunlight. Freezing damages most vaccines. Exposed vaccines can result in a reduced immune response and/or increased local reactions. The loss of vaccine potency cannot be reversed. |
Order vaccines
Influenza vaccine
- Influenza vaccine online order form
- Influenza vaccine PDF order form
- Fax completed form to 613-580-2783
Influenza consent forms
Publicly funded vaccines for Ontario
- Publicly funded vaccines for Ontario online order form
- Publicly funded vaccines for Ontario PDF order form - fax completed form to 613-580-2783
Additional Information
High risk vaccines
To order vaccine for high risk patients, fax completed form to 613-580-2783. Eligibility criteria are listed on each form.
- High Risk Hepatitis A or Hepatitis B Vaccine request form [PDF 233 KB]
- High Risk Haemophilus b Conjugate Vaccine request form [PDF 241 KB]
- High Risk Human Papillomavirus (HPV) Vaccine request form [PDF 212 KB]
- High Risk Meningococcal Vaccine request form [PDF 222 KB]
School-based vaccines
Exceptionally this year, Hepatitis B and HPV vaccines can now be ordered by healthcare providers to be given in their offices using the following order forms:
- Request form for School Based Vaccines for Hep B, HPV-9, Meningococcal-ACYW135 (pdf - 159 KB)
- Request form for School Based Vaccines for Hep B, HPV-9, Meningococcal-ACYW135 (Fillable pdf - 174 KB)
We are requesting healthcare providers report to OPH the names and vaccinations received for every student who has a Grade 7 School Immunization Program vaccine administered through their office.
Reporting forms
Adverse events following immunization (AEFI) reporting form
AEFI Reporting Form
To report an adverse event following immunization (AEFI), complete the reporting form and fax to Ottawa Public Health at 613-580-9660 or phone 613-580-6744 for more information.
- Adverse Events Following Immunization reporting form [PDF 1.94 MB]
Having trouble opening the PDF form? Download and save the form directly onto your device.
Resources for AEFIs
- AEFI reporting factsheet for healthcare providers [PDF 176 KB]
- Definitions and Management of Adverse Events Following Immunization: Appendix B: Provincial Case Definitions for Reportable Diseases [610 KB]
Vaccine return form
When returning vaccines to Ottawa Public Health, please complete the form and include a copy with vaccines being returned
- Vaccine return form [PDF 50 KB]
Exemption forms
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