9 am to 4 pm, last call at 3 pm 7days/week (SCS/CTS) 5 to 11:30 pm (NESI Van), Monday to Saturday |
Supervised Consumption Services, Harm Reduction Supplies, Naloxone, OAT services, DOPE team continues to do targeted outreach Update 2020/07/07: No changes to service hours or services provided. |
Shortened SCS service hours, van hours remain the same Clients screened for respiratory symptoms at door Limiting number of people in space, folks may need to wait outside for access Drop-in space closed until further notice |
55 Eccles Street 613-238-1220 NESI Mobile Van 613-761-0003 https://swchc.on.ca/ |
24hrs/day, 7days/week |
Supervised consumption services, harm reduction supplies, naloxone |
No change to services |
230 Murray Street 613-241-6494 |
24hrs/day, 7days/week |
No change to services or hours |
Clients will be screened by nurse for respiratory symptoms |
230 Murray Street 613-241-4303 |
8 am to 5 pm, last call at 4:15 pm 7days/week (SCS/CTS) 8 am to 8 pm 7days/week (Junction - gear and naloxone through door once CTS closed) 9 am to 2 pm Monday to Friday (OAT) MTWF 9am to 4 pm, Th 1 to 4 pm (Urgent walk-in medical care) |
Supervised consumption services, harm reduction supplies, naloxone OAT is walk-in, however phone appointments preferred (meeting with provider via phone/OTN facilitated by a nurse) Oasis walk-in medical care is for urgent issues only, for people who fit mandate Update 2020/07/07: No change to above at this time. |
Shortened SCS service hours Clients screened for respiratory symptoms at door Limiting number of people in space, folks may need to wait outside for access Drop-in space closed until further notice |
221 Nelson Street 613-569-3488 |
9 am to 5 pm Monday to Friday (Supervised Consumption Services) 5 to 11:30 pm 7days/week (Site Van) |
Supervised consumption services, naloxone, harm reduction supplies, reduced clinical services |
No changes to hours Gear at door Clients screened for respiratory symptoms through intercom Limiting number of people in space, folks may need to wait outside for access |
179 Clarence Street 613-234-4641 Site Van 613-232-3232 |
Update 2020/04/22: Sunday, Wednesday and Thursday noon to 1 pm Tuesdays 5 to 6 pm |
Drop-in remains closed, but center is open for meals a few days per week. |
Reduced hours, drop-in closed |
507 Bank Street 613-233-5626 https://www.centre507.org/ |
Office closed to public (no groups, IASP, etc.) |
Staff working from home but remaining in contact with clients; providing community support in emergency situations. Staff unable to drive clients (other means will be provided), essential items can be dropped off for clients outside of their home, no contact to be made. 2020/07/10 Update: Office at 311 McArthur remains closed to the public. Services continue to be delivered remotely. |
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311 McArthur Ave, 2nd floor 613-737-7791 https://ottawa.cmha.ca/ |
8:30 am to 4:30 pm Mon-Fri |
Open in-person for the following ONLY: harm reduction supplies, anonymous HIV testing, baby cupboard. Other services offered over the phone when possible (including crisis counselling). Update 2020-07-07: Best to access harm reduction support from M-F 1-2:30, but someone is in the office from 8:30-4pm everyday. Anonymous HIV point of care testing available M-F 1-2:30pm. |
Shortened service hours Clients being screened at entrance of 6th floor. Recommended that clients call the centre for pre-screening before coming in 613-737-5115. If calling is not possible, screening will be done at reception. |
1355 Bank Street, suite 600 613-737-5115 http://www.seochc.on.ca/ |
Centre hours: Monday to Thursday 8:30 am to 5 pm, Friday 8:30 am to 4 pm |
Urban Outreach Walk-In (Thurs & Fri mornings) continue to run for folks living in rooming houses, shelters, or who are street affected Social Service walk-in is now running over the phone See reception for premade harm reduction bags Update 2020/07/09: Harm reduction supplies continue to be available from 9am-5pm Mon-Thurs and 9am-4pm Fridays |
For primary care, please call ahead at 613-233-4697 for screening and to book a same-day appointment. All clients will be screened at the door. A mask or a face covering is mandatory. If you do not have a face covering, you will be provided with one during your visit. Primary care team is not accepting new patients at this time. Existing patients can call to book an appointment with a healthcare provider. Many appointments are being offered by phone or videoconference at this time. Primary care walk-in for existing clients is still available to existing clients, call to book a same-day appointment. |
420 Cooper Street 613-233-4697 https://www.centretownchc.org/ |
Open by appointment only for showers, Monday to Friday 9:30 am to 1:30pm |
Update 2020/07/07: Services on hold presently, intention is to re-open in the future. |
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454 King Edward Avenue 613-235-4351 http://www.centre454.ca/index.php/en/ |
Closed for in-person visits |
Not accepting new patients at this time. |
If current patients would like to arrange visit via teleconference, please email reception @voicefound.ca |
873-354-5450 https://www.healthclinicottawa.ca/ |
Harm Reduction services available: Mon/Wed/Fri 9 to 11:45 am and 1 pm to 4 pm Primary care and other services are available by appointment only. |
Update 2020/07/08: Harm reduction supplies (injection and inhalation) now available. Come to the center during the times listed, or call 613-820-2001. |
Existing clients should call to make an appointment |
1365 Richmond Road, 2nd floor 613-820-2001 https://www.pqchc.com/ |
Residential sites continue to operate Aftercare services offered virtually or by phone as needed |
Naloxone kits and training continue to be available to clients. 2020/04/20 Update (website): Limited residential admissions have resumed, screening guidelines in place. Virtual services also available as needed. |
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613-594-8333 https://www.davesmithcentre.org/ |
Services offered via telephone Mon-Fri Food bank by appointment only |
Update 2020/06/03: Naloxone available to clients – please call ahead for more information (613) 830-4357. |
Please call ahead before visiting to access harm reduction services 613-830-4357 |
240 Centrum Boulevard, Unit 105 613-830-4357 https://www.crcoc.ca/en/ |
8:30 am-4:30 pm Mon-Fri Intake hours for harm reduction supplies 1-4 pm Mon-Fri |
Harm reduction supplies available through intake office. HRDU outside continues to operate. Most services now provided over phone (except HR supplies and foodbank) Community programs suspended until further notice. Update 2020/07/07: No change to above services. |
No evening hours Clients must buzz doorbell, will be screened at the door and again upon entry. Clients must wear mask and sanitize their hands upon entry. |
900 Merivale Road 613-722-4000 https://www.carlington.ochc.org/ |
No changes to hours |
Naloxone kits continue to be provided by pharmacy, harm reduction kits available for pick-up |
New protocol – only 3 people allowed in clinic at a time, everyone else must wait outside until someone exits the clinic. Update 2020/07/07: New protocol – measures have been implemented to encourage physical distancing |
401 Somerset Street W. 613-233-1114 1318 Carling Avenue 613-627-0856 263 Montreal Road 613-749-9666 https://www.oatc.ca/ |
All drop-in programs cancelled |
Tool Shed Harm Reduction Dispensary closed Services continuing include: weekly food bank (Fridays), one-on-one support on an appointment basis, phone support, online outreach. Update (website and Facebook): No change to above services. |
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19 Main Street 613-238-5014 http://aco-cso.ca/ |
No change to hours |
Ottawa Withdrawal Management: No changes to services offered, however may be limiting number of admissions at this time to maintain safe environment for staff/clients. Montfort Renaissance: The following programs are closed: Day program (Withdrawal Management), Ateliers de l’Élan, seniors programs (day programs, social and recreational activities, community support). Transportation for medical appointments maintained. Update 2020/07/08: Service Access to Recovery (SAR) – clients are no longer seen in-person, triage and screening is done remotely over the phone. Regular phone check-ins done with client on waiting list by a SAR navigator. |
All clients are screened prior to admission on the phone, clients will be referred elsewhere if they have respiratory symptoms. Update 2020/07/08: Screening of clients for symptoms of COVID-19. |
Ottawa Withdrawal Management Centre 1777 Montreal Road 613-241-1525 Montfort Renaissance Administration 162 Murray Street 613-789-5144 https://montfortrenaissance.ca/en/ |
No change to hours |
Residential programs remain open Reduced face-to-face interaction with community clients, though phone support is still available Harm reduction supplies continue to be available. Update 2020/07/06: Women’s drop-in re-opening soon. See website or Facebook page for more information. |
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311-211 Bronson Avenue 613-237-7427 https://efryottawa.com/ |
10am-3pm Mon-Fri The Centre (40 Coburg) open by telephone only |
Closed drop-in services. Harm reduction services still available to clients, by appointment only. Call ahead for an appointment. 45 Beausoleil (Community House): Food bank continues (Tuesday pm & Wednesday am by appointment only); delivery of meals to families living in emergency shelter (Econolodge) to replace collective kitchens; reception open for phone calls only, no one is allowed inside the building. The Centre 40 Coburg: Intake, practical assistance, counselling and crisis intervention services offered by telephone appointment. Telephone access for residents still available. |
Recommended to call first before accessing services. Office is closed to the public at this time except by phone. Monday breakfast program @ 45 Beausoleil suspended. Tax clinic suspended. Thursday evening reception services suspended. Computer program in waiting room suspended. The distribution of vouchers, diapers, bus tickets from the Emergency Fund will be by appointment only (at the door without entering the building). |
40 Coburg Street 613-789-3930 |
4pm-midnight daily, no service on Tuesdays |
Harm reduction services remain available |
Update 2020/07/07: Hours increased to 4pm-midnight daily except Tuesdays |
424 Catherine Street 613-265-7558 https://www.minlodge.com/storm |
Mondays 8:30-11:30am Fridays 8:30-11:30am |
Update 2020/07/07: At the door services available beginning May 22nd: Food bank, food-to-go, basic needs. |
Youth can be supported by phone, text, and email with housing, employment, addictions, mental health, and more. |
150 Gloucester Street 613-230-4663 http://operationcomehome.ca/ |
11 am-4 pm Mon-Fri |
Office remains open by phone and will return messages at this time 2020/07/08 Update: Harm Reduction supplies are available at the door, clients just need to come ask for them. Office continues to be closed to clients, however services are being provided remotely over the phone. Wednesday meal service is still ongoing, clients must call to make arrangements. Plan to gradually re-open in-person services starting early August. |
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265 Montreal Road 613-422-2294 OR 1-888-833-5303 https://onyxcommunityservices.org/ |
9 am-5:30 pm Mon-Fri |
Update 2020/07/07: Health services remain open, harm reduction supplies available (injection supplies) |
Shortened hours. Clients screened at door. Please call ahead before accessing services. |
299 Montreal Road 613-748-5999 https://wabano.com/ |
12 pm-6 pm Mon-Fri 1 pm-6pm Sat/Sun |
Residential services remain open. Update 2020/06/22: Downtown Services and Drop-In (DSDI) centre at 147 Besserer St. open from Monday to Friday, 12:30 – 6:00 p.m. for one-on-one client services, including wellness checks, brief support and consultations, referrals, practical needs, food bank. If you or someone you know need any of these supports, please contact us to make an appointment: 613-241-7788 or visit us at 147 Besserer St. Services are for clients aged 16 to 24. The youth mental health drop-in clinic is now offering sessions by phone and video. Call on Tuesdays and Thursdays from 12-8pm to connect with a counsellor at 613-562-3004. |
No change to drop-in hours Building closed to public – phone only assistance. |
147 Besserer Street 613-241-7788 extension 300 https://www.ysb.ca/ |
11 am-12 pm |
Bagged lunches served at door. All other programming suspended. Update 2020/07/06: Community meals will be provided at McNabb Community Centre (180 Percy Street) starting July 6th. Food delivery and food hampers will de discontinued at this time. Showers and washrooms are also available at 180 Percy Street. |
Available by phone at 613-238-4193 – please call if you are in need |
760 Somerset St. West New location: 180 Percy Street (McNabb Arena) Office: 613-238-4193 Drop-in: 613-234-6287 |
10 am-1 pm Mon-Fri 9:30am-1:30pm Mon-Fri (showers) |
Bagged lunches and hygiene supplies provided at door at 154 Somerset St. West. Update 2020/06/01: Showers now available to all (men and women). By appointment only. Please call 613-594-8861. Towels, soap, shampoo and more provided. |
Available by phone at 613-594-8861 – please call if you are in need |
154 Somerset Street West 613-594-8861 https://the-well.ca/ |
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Update 2020/07/07: Cornerstone’s emergency shelter and residences remain open, access is limited to residents and essential staff only. |
Waiting for further details |
314 Booth Street 613-254-6584 https://www.cornerstonewomen.ca/ |
12:30-1 pm |
Community meal served outside Clothing room closed Update 2020/07/08 – the following services are now available: Day Program: A drop-in, psychoeducational group offered to clients booked into the shelter. Located in the dining room. Due to safety precautions, only 25 participants are permitted at a time. Abstinence is not required but clients are expected to arrive sober. Community Counselling: Phone sessions provided by Day Program and Hope Program staff to members of the community. Sessions are scheduled ahead of time and are a maximum of 30 minutes in length. Abstinence is not required but clients must be sober during the time of the phone call. The Hope Program, Stabilization Program and Lifehouse Program continue to operate. Clothing room remains closed, community meals continue to be provided outside. |
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35 Waller Street 613-234-1144 https://ottawamission.com/ |
Open at 10 pm Fri/Sat/Sun Temporary youth drop-in: Tues/Wed/Thurs only from noon-3pm |
Only youth who need a place to sleep allowed in to shelter. Youth in need of food and other supplies can access at the door only. Update 2020/07/07: Temporary Daytime Drop-In for Youth (ages 16-24): light lunch and snacks served; socks, oral hygiene and other essential supplies available; WiFi available; assistance with contacting community workers; phone access and phone charging station available; washroom access. |
Services reduced from 5 nights/week to 3 nights/week (Fri/Sat/Sun) New temporary drop-in during the week. |
First Baptist Church 140 Laurier Street (at Elgin) https://restoringhope.ca/main/ |
By appointment only |
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Please call for an appointment |
613-241-1573 ext. 221 |
11 am - 3 am, 7days/week |
Urgent transport only (ex. to hospital) Update 2020/07/10: No changes to services, currently 2 vans available to transport clients as needed. |
Clients will be screened for respiratory symptoms before entry |
To access transportation services, call 311 |
Wed/Thurs/Fri/Sun |
See website for available clinics and phone numbers. Services offered by phone/video conference only. Update 2020/07/07: Face-to-face, in-person walk-in counselling clinic now available at SWCHC (30 Rosemout Ave, Ottawa). |
New centralized phone number for easier access. Individual site phone numbers are also available on the website. |
https://walkincounselling.com/ Centralized phone number: 613-755-2277 |
9 am - 5 pm Mon-Fri |
Harm reduction supplies remain available |
No changes to service hours |
1919 Riverside Drive 613-523-3066 |
No change |
Harm reduction supplies remain available |
No change to hours |
1020 St. Laurent Boulevard 613-749-8577 |
9 am - 6 pm Mon-Fri 9 am - 3 pm Sat 10 am -11 am Sun |
Harm reduction supplies remain available |
No change to hours |
1013 Merivale Road 613-729-7007 |
8 am - 10 pm |
Harm reduction supplies remain available |
Reduced service hours (previously closed at midnight) |
1300 Stittsville Main Street 613-831-0901 |
8am-10pm |
Ham reduction supplies remain available |
Reduced service hours (previously closed at midnight) 2020/07/07 Update (website): No change to reduced hours. |
1300 Stittsville Main Street 613-831-0901 |
6am-6pm Mon-Fri 8am-4pm Sat-Sun |
Harm reduction supplies remain available |
No change to hours |
326 Bank Street 613-422-2900 |
9am-7pm Mon-Fri 10am-3pm Sat Closed Sun |
Harm reduction supplies remain available |
No change to hours |
1150 Cadboro Road 613-749-7455 |
Updated hours 2020/07/08: 9am-9pm Mon-Fri 9am-6pm Sat 10am-5pm Sun |
Harm reduction supplies remain available |
Modified service hours |
5150 Innes Road 613-590-7144 |