Long-Term Care Facilities and Retirement Homes

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Reporting and requests

Outbreak reporting

To report an outbreak during regular business hours, please complete the Initial Outbreak Notification Form below or call 613-580-2424 extension 26325. Evenings, weekends or holidays, call 3-1-1 and ask to speak with the Public Health Inspector on-call. 

Initial Outbreak Notification Form 

For outbreak definitions, please refer to the Outbreak definitions section

Specimen pick-up or drop-off requests

To request an Ottawa Public Health specimen pick-up, please complete the Facility specimen collection request form below. If encountering any issues, please call 613-580-2424 extension 26325. 

To learn more about ordering specimen kits, the kit, requisition forms, and specimen collection, please refer to the Specimen Kits and Collection section.

Facility Specimen Collection Request Form

Outbreak related specimen collection only.

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Forms and templates

Outbreak Line List

Please use the templates below in either print format or PDF fillable format for reporting of cases to the Infection Prevention and Control team at Ottawa Public Health. 

Fillable version - Outbreak line listing (pdf - 818 KB)

Print version - Outbreak line listing (pdf - 909 KB)

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Resources and guidance

Outbreak Definitions

For the COVID-19 outbreak definition, please consult the Ministry of Health’s; COVID-19 Guidance: Long-Term Care Homes, Retirement Homes, and Other Congregate Living Settings for Public Health Units

For the Respiratory unspecified outbreak definition, please consult the Ministry of Health’s; Infectious Disease Protocol Appendix 1: Case Definitions and Disease-Specific Information; Disease: Respiratory Infection Outbreaks in Institutions and Public Hospitals

For the Gastroenteritis outbreak definition, please consult the Ministry of Health’s; Recommendations for the Control of Gastroenteritis Outbreaks in Long-Term Care Homes  

Screening and Testing

Screening residents and staff regularly for early signs and symptoms of illness may help to detect and prevent the spread of disease and may reduce the risk of outbreaks.

Ottawa Public Health recommends that staff continue to self-monitor prior to entering the Long-Term care home, retirement home or congregate living setting. A self-assessment tool is available on the Ontario Health website.

Testing and isolation are highly recommended for all individuals experiencing symptoms who reside or work in a high-risk setting*. 

As per the latest Ministry of Health Guidance, Ottawa Public Health (OPH) would like to call attention to the recommendations regarding transfers and repatriations to Long Term Care Homes (LTCHs), Retirement Homes (RH) and congregate living settings. Residents are no longer required to be tested prior to or upon repatriation to their home if they do not present with symptoms. It is however, recommended that facilities screen the resident upon entry and act accordingly.

For COVID-19 specific guidance on testing and isolation, please refer to the MOHs’ COVID-19 Guidance: Long-Term care Homes, Retirement Home, and Other Congregate Living Settings for Public Health Units and the MOH’s Management of Cases and Contacts of COVID-19 in Ontario or OPH’s COVID-19 Testing and Care Information page.

*High risk settings include acute care settings such as hospitals, including complex continuing care facilities; congregate living settings, including, Long-Term Care, retirement homes, First Nation elder care lodges, group homes, shelters, hospices, correctional institutions, and hospital schools.

Outbreak Control Measures

When an outbreak is suspected, implement the following outbreak control measures as soon as possible:

  • Isolate ill residents
  • Exclude ill staff
  • Wear appropriate personal protective equipment (PPE) when providing care to ill residents
  • Ensure adequate and frequent hand washing
  • Ensure staff within the facility are aware of the outbreak
  • Notify internal and external partners of outbreak (including volunteers)
  • Post outbreak signage at the facility entrances and affected units
  • Institute enhanced environmental cleaning and disinfection (at least twice daily)
  • Modify activities on affected units as appropriate
  • Limit movement on and off the unit by cohorting staff as feasible
  • Avoid having visitors and volunteers
  • Notify OPH of the potential outbreak
  • Discuss any transfers or new admissions of residents with OPH
  • Ensure active surveillance for new cases and report all new cases to OPH
Cleaning and Disinfection

When an outbreak is suspected or declared, it is recommended t/hat facilities increase their environmental cleaning and disinfection of all high-touch surfaces and resident rooms to twice daily (minimum).

Is it important to ensure that the product is effective against the agent circulating in the home. Accelerated hydrogen peroxide products will often cover a large spectrum of pathogens frequently identified in healthcare institutions.

Products with shorter contact times (1 minute, 3 minutes) are preferred to ensure the surface has been cleaned and disinfected appropriately. Please ensure to review the contact time of your products to ensure proper environmental cleaning protocols.

Access the Public Health Ontario website for additional resources on environmental cleaning and disinfection best practices.  

Signage, Posters and Factsheets
Outbreak Signage
Hand Hygiene

For signage in additional languages, please refer to Ottawa Public Health’s Hand Hygiene webpage.

Personal protective equipment (PPE)
Physical Distancing
Ottawa Public Health: Poster - Physical Distancing (pdf - 807 KB)
Additional Precautions Signage and Lanyard Cards

Public Health Ontario has developed standardized infection prevention and control signage and lanyard cards for hospitals and long-term care homes to assist with the implementation of Routine Practices and Additional Precautions and provide consistent visual messages about recommended additional precautions and PPE. 

Visit the Public Health Ontario website to download the following signs:

Specimen Kits and Collection

Specimen identification is a critical part of outbreak investigations. Once the causative agent is known through specimen testing, the public health unit and the home can determine the appropriate next steps to mitigate transmission by implementing targeting interventions.

Specimen collection kits (stool or NP) can be ordered through Ottawa Public Health using the Facility Specimen Collection Request Form when an outbreak has been declared. For all other testing purposes, please contact your laboratory services company to obtain the required specimen kits.

Stool specimen kit

The kit

The kit contains two sterile containers, a biohazard bag and requisition sheet. Please refer to the table below for details. 

Kit contains two sterile containers: 

Container Number Colour of Cap Transport Media Test Required
#1 White cap Empty vial Virology
#2 Green cap Red transport medium Bacteriology

The requisition

Please ensure that all the sections (1, 2, 4 & 5) of the requisition are completed. Any incomplete requestions will result in their rejection at the laboratory.
Take special care to ensure that the following sections and fields are filled out:

  • Patient information section
  • Public health unit outbreak number
  • Date stool sample collected
  • Date of symptom onset

The collection:

Before collecting:

  • Verify the expiration dates on the sterile containers. DO NOT use expired kits, they will be rejected by the testing laboratory.
  • If blood or mucous is found in the stool, take the sample from this part of the stool.
  • Stool specimens that have been in contact with water in the toilet are unable to be accepted due to contamination.

When collecting:
*These first two steps are very important – if the label and/or form are missing information, illegible, or filled out incorrectly, the lab will not test the sample.

1. Fill out the label

  • Label the sample containers with the individual’s name, date of birth, health card number (if known), and the date and time the stool sample was collected.

2. Complete the requisition

  • Complete all of the required sections of the requisition (see the section on requisitions above).

3. Collect the stool sample

  • Individuals who are independent: Defecate into a clean container (i.e., disposable plate, adult incontinence product, collector container).
  • Individuals who require assistance/are incontinent: Collect the stool sample from the soiled adult incontinence product.
  • Using the individual “scoop” attached to each of the caps, transfer the stool into the corresponding sterile containers. Fill the white cap container first.
  • Fill to the line indicated on the container. Do not over fill.
  • Tighten the caps. Do not use excessive force to tighten the caps as the containers may crack and leak. Samples that have leaked in transit will be rejected.
  • Place the containers in the inner pocket of the plastic biohazard bag and seal it.
  • Place the general test requisition form in the small outer pocket of the plastic biohazard bag. DO NOT place the form in the inner pocket.
  • Place the biohazard bag into the brown paper bag and refrigerate the sample(s) immediately after collection. Stool samples should be placed on the bottom shelf of a fridge and food should not be stored in the same fridge as the stool samples. A cooler with ice or an ice pack can be used if a separate fridge is not available. DO NOT freeze the samples.
  • Perform hand hygiene. If hands are visibly soiled, use soap and water.
  • Complete the Facility Specimen Collection Request Form or call Ottawa Public Health at 613-580-2424 x 26325 for stool sample pick-up and delivery to the Public Health Laboratory located in Ottawa. Deadline for same day pick-up is 3:30pm. DO NOT send with your regular lab courier.
Nasopharyngeal specimen kit

The kit

The kit contains a single test tube, a biohazard bag and requisition sheet. Please refer to Public Heath Ontario’s Respiratory Virus Testing page for more information regarding the types of specimen kits available.

The requisition

Please ensure that all the sections (1 through 9) of the requisition are completed. Any incomplete requestions will lead to their rejection at the laboratory.

  1. Ordering Clinician
  2. Patient Information
  3. Travel History
  4. Exposure History
  5. Test(s) Requested
  6. Specimen Type
  7. Patient Setting / Type
  8. COVID-19 Vaccination Status
  9. Clinical Information

The collection:

Before collecting:

  • Verify the expiration dates on the sterile containers. DO NOT use expired kits, they will be rejected by the testing laboratory.

When collecting:

Influenza, Vaccines and Antivirals


For information related to influenza symptoms, transmission, and prevention, refer to the OPH Influenza webpage. 


Long-term care home (LTCH) and retirement home (RH) sectors are critical stakeholders in the response to influenza. Residents of these institutions are particularly vulnerable to severe illness and death from influenza. Efforts to keep influenza out of these institutions such as early detection of cases and vaccinations are vital to infection prevention and control.

To order your flu vaccines for this year’s season, please complete the Influenza Vaccine Order Form or follow the instructions on the memo that will be distributed by the OPH Immunization team. 

The influenza vaccine consent forms must be completed for each resident including those who have a power of attorney (POA). The consent forms will also be shared via memo by the OPH Immunization team.


There are currently two antiviral drugs that are licensed in Canada for the treatment and prophylaxis of influenza A and B, including oseltamivir (Tamiflu) and zanamivir (Ralenza). When using antivirals for the treatment of influenza, it is important that they are initiated as soon as possible within 48 hours of symptom onset.

OPH recommends oseltamivir as the drug of choice for both the treatment and prophylaxis of residents in long-term care homes (LTCHs) for the following reasons:

  • The use of Zanamivir has not been proven effective for prophylaxis of influenza in the LTCH setting
  • Elderly individuals may have difficulty inhaling zanamivir
  • Zanamivir is not recommended for treatment or prophylaxis of influenza in individuals with underlying respiratory conditions such as chronic obstructive pulmonary disease (COPD) or asthma due to the risk of bronchospasms
  • Reimbursement for zanamivir for residents occurs only when the predominant strain is resistant to oseltamivir

Flumist is a vaccine option in Ontario that is only publicly funded for children from 2-17 years of age. If a staff member or resident chooses to be immunized with Flumist privately, it is recommended that LAIV (Flumist) not be administered until 48 hours after antiviral treatment or prophylaxis for influenza is stopped. 


Management of staff during an Influenza outbreak

It is important for staff to be advised upon hire about the influenza policy of the facility and/or their collective agreement, and the options available to them in the event of an influenza outbreak if they are not immunized.

When an influenza outbreak occurs, staff must obtain prescriptions for antiviral medication from their own health care provider and are responsible for their own antiviral-related expenses, unless they have coverage through a company or private health insurance plan. They are not eligible for prescription drug coverage under any circumstances from the Ontario Drug Program (ODP). Only under very specific circumstances, immunized health care workers may be eligible for reimbursement through the High Intensity Needs Fund (HINF).

During a laboratory-confirmed influenza outbreak, when the circulating strain is not well-matched by the vaccine, antiviral prophylaxis should be offered to all staff, regardless of vaccination status, until the outbreak is declared over, based on consultation with OPH.

Immunized Staff

Period between immunization and outbreak declaration Immunized (inactivated vaccine) Immunized (live attenuated vaccine - i.e. Flumist)
More than 2 weeks
  • No work restrictions
  • Prophylaxis if circulating strain is not well-matched by vaccine
  • No work restrictions
  • Prophylaxis if circulating strain is not well-matched by vaccine
Less than 2 weeks
  • Prophylaxis until immunity is reached or outbreak is declared over, whichever is shorter
  • No antiviral prophylaxis or treatment for at least 2 weeks after vaccination (unless medically indicated)
  • If antivirals are administered within this time frame, re-vaccinate immediately with inactivated vaccine

Unimmunized Staff

  • Unimmunized staff should be offered vaccine and take antiviral prophylaxis until immunity is reached or until the outbreak is declared over, whichever is shorter.
  • Unimmunized staff who refuse to be immunized must take antiviral prophylaxis until the outbreak is declared over; staff may work with residents as soon as they start antiviral prophylaxis.
  • Staff accepting to be immunized, but refusing antiviral medication, should NOT be permitted to work in the outbreak-affected area for a two-week period. Prior to being reassigned to another unit, they must be asymptomatic for 72 hours (3 days).
Management of residents during an Influenza outbreak


  • During a laboratory-confirmed influenza outbreak, antiviral prophylaxis should be offered to all residents in the outbreak-affected area who are NOT already ill with influenza, regardless of immunization status, until the outbreak is declared over
  • If respiratory symptoms develop in a resident while on prophylaxis, the dose should be switched to a treatment dose for five days. After five days, if influenza is not lab confirmed, the resident should return to the prophylactic dose until the end of the outbreak.


Once an outbreak has been laboratory-confirmed as influenza, additional laboratory confirmation of new cases is not required to begin treatment of residents who meet case definition. It is important that:

  • Antiviral treatment of ill residents who meet case definition is started as soon as possible, and within 48 hours of symptom onset
  • Ill residents remain in their rooms for the duration of the antiviral treatment, which should be a total of five days
Circumstances that may affect decisions regarding use of antiviral medication
  • If the resident meets case definition and has been symptomatic for MORE than 48 hours and antiviral treatment has NOT been started, use Appendix A for making decisions about the use of antivirals.
  • If the outbreak is ongoing when the five-day treatment course ends AND the resident did NOT have lab-confirmed influenza (either the resident was never tested or had a negative influenza lab result) but was symptomatic, the resident should be switched to a prophylactic dose until the outbreak is declared over. This is recommended in case of a potential outbreak caused by more than one agent (see Appendix B).
When antiviral medications do not control the outbreak
If new cases continue to appear 72 to 96 hours after the start of antivirals, consider the following:
  • The new cases could be caused by another organism.
  • There could be compliance/adherence issues.
  • Resistance to the antiviral medications may have developed in the circulating strain.

In the event that the outbreak is not controlled with antiviral use:

  • Consult with the OPH Outbreak Management team to determine if the antiviral agents should be continued.
Recommended dosage for prophylaxis and treatment of influenza with Tamiflu for adults
Recommended dosage for prophylaxis and treatment of influenza with Tamiflu for adults

Kidney function/Creatinine clearance

Prophylaxis is given until the outbreak is declared over

Treatment for five days

With no known renal disease OR With renal disease and creatinine clearance >60mL/min


75 mg once daily

75 mg twice daily

With known renal disease and creatinine clearance of >30-60mL/min


75 mg on alternate days OR 30 mg once daily

75 mg once daily OR 30 mg suspension twice daily OR 30 mg capsule twice daily

With known renal disease and creatinine clearance of 10- 30 mL/min


30 mg every other day


30 mg orally once daily

Residents with renal failure (<10 mL/min)


No data

Single dose of 75 mg for the duration of the illness

Dialysis residents: Low-Flux HD

30 mg orally after every alternate hemodialysis session (initial dose can be started between sessions)


30 mg orally after every hemodialysis session (initial dose can be started between sessions)

Dialysis residents: High -Flux HD


No data

75 mg after each dialysis session

Dialysis residents: CAPD dialysis

30 mg orally once weekly

Administered prior to the start of dialysis

A single dose of 30 mg orally administered prior to the start of dialysis


Dialysis residents: CRRT high-flux dialysis

No data

30 mg daily or 75 mg every second day


Appendix A: Influenza Outbreak antiviral treatment recommendations if treatment is not initiated within 48 hours of symptom onset

Diagram 1: Influenza Outbreak antiviral treatment recommendations if treatment is not initiated within 48 hours of symptom onset

Influenza Outbreak antiviral treatment recommendations if treatment is not initiated within 48 hours of symptom onset 

  • Resident meets outbreak case definition
  • Was antiviral treatment initiated within 48 hours of symptom onset? (NO)
  • Is the resident clinically improving?
    • NO
      Provide antiviral treatment
    • YES
      Consider antiviral therapy for individuals in high risk groups*, or individuals with moderate, severe or complicated illness

* Note: please see AMMI Influenza guidelines (as current) for a definition of high-risk groups

Appendix B: Influenza Outbreak antiviral prophylaxis recommendations for Line- listed cases after completion of treatment with antiviral medication

Diagram 2: Influenza Outbreak antiviral prophylaxis recommendations for Line- listed cases after completion of treatment with antiviral medication

Influenza Outbreak antiviral prophylaxis recommendations for Line- listed cases after completion of treatment with antiviral medication

Is the outbreak still ongoing?

  • NO
    No further action required
  • YES
    • Are antivirals still being used for prophylaxis in residents on the line-listed residents' unit?

      • YES
        • Did the line-listed resident have laboratory confirmed influenza?
          • YES
            Do not provide prophylaxis. The resident would now have immunity to the influenza virus that is causing the outbreak.
          • NO
            Start on a prophylaxis dose until the outbreak is declared over.  This is a precaution in case there is an outbreak with more than one pathogen and the line-listed resident may have previously been infected with a non-influenza pathogen. 



 COVID-19 Vaccines and COVaxon 

As part of the current efforts to reach increased coverage targets in the province to protect individuals and the population, it is important to take every opportunity to vaccinate. All LTCH and RHs who have the clinical capacity to immunize are eligible to order COVID-19 vaccine for administration to eligible staff and residents within their facility.

Vaccine Ordering Process

LTCH and RH operators can order vaccine and vaccination supplies by completing the COVID-19 Vaccine Order Form

OPH will arrange delivery of vaccine on the date indicated on the COVID-19 Vaccine Order Form submitted. Deliveries can only be scheduled Monday through Friday between 8 am to 5 pm.  

Note: Requests for vaccine must be submitted a minimum of two business days prior to the planned vaccine administration date and are based on vaccine availability.

LTCH and RH that require immunization support

OPH encourages all homes to explore leveraging partnerships used for the flu vaccine, to see if they have capacity to support with COVID-19 vaccines as well.

For LTCH and RH homes with limited capacity, OPH will continue to offer on-site training for staff and work with the home to collaboratively run a clinic. The training provided will help increase capacity for the home to immunize residents who may require their initial or subsequent booster doses in the future.

To request OPH support for a clinic (including staff training):

  1. Ensure you have completed the COVID-19 Vaccine Consent Form for each resident who has a POA.
  2. Once above forms are complete, then submit your facility information via the Long Term Care and Retirement Home COVID-19 OPH Clinic and Training Request Form.
COVaxON requirements and educational resources 

COVaxON is Ontario’s provincial vaccination database for COVID-19 vaccines. All doses of COVID-19 vaccine administered must be documented in the COVaxON system. Please ensure that your facility has active access to COVaxON prior to the day of your vaccination event.

COVaxON Training Support for Ottawa-area Homes

COVax SharePoint Site was developed for training purposes and gives COVax users who are registered under OPH’s authorized organization (AO) access to various COVax training materials, including demo session recordings, weekly provincial go-live training scheduleslearning modulesjob aids, tailored user training roadmaps, system change and so much more.

Should you require Training support and access to the SharePoint please contact covaxon@ottawa.ca.

COVaxON Concierge Service for Ottawa-area Homes

Additional on-boarding & training assistance is available exclusively to new COVax users. Should you require additional support, please fill out the COVax Concierge Service Request Form and someone from the OPH COVax Support Team will contact you. PLEASE NOTE: This mailbox is monitored Monday- Friday between 8:00 am to 4:00 pm.

COVaxON Technical Support
The provincial COVaxON portal will assist with COVaxON Application and User Management support. Contact information is as follows: Phone: (416) 637-8672 or Toll Free 1-888-333-0640. Email: COvaxonsupport@ontario.ca. The support hours are 7:00 am to 8:00 pm, 7 days a week.


COVID-19 Immunization Information for Immunizers

Below are links to COVID-19 vaccine-relevant resources for immunizers. These include guidance for health care providers related to administration, special recommendations as well as anaphylaxis and adverse event management. Please visit the Ministry of Health COVID-19 Website for additional information.


Moderna COVID-19 Vaccine 

Mixed COVID-19 mRNA Vaccine Schedules

Adverse Events


Storage and Handling of COVID-19 Vaccines

For information related to the storage and handling of COVID-19 vaccines, please access Storage and Handling of Pfizer-BioNTech’s COVID-19 and/or Storage and Handling of Moderna COVID-19 Vaccines.

Printed confirmation of vaccination 

Do you have staff or residents that require a printed confirmation of their vaccination status?  Individuals can review and print a confirmation that they have received their vaccine through the Ontario COVID-19 Vaccination portal.
Additional Resources

COVID-19 Vaccination Recommendations for Special Populations

Guidance document from the Ministry of Health outlining currently available scientific knowledge for COVID-19 vaccination in special populations and expert clinician advice. 

MOHLTC COVID-19 Vaccine Promotion Toolkit

toolkit to help boost vaccination rates in LTCH and RH. The kit contains a welcome letter, posters, fact sheets, tips for holding effective conversations, an FAQ, and more. The toolkit is available in English, French and 10 other languages.  


Activities in Long-Term Care Homes and Retirement homes during an outbreak

It is important for Long-Term Care Homes and Retirement Homes to assess and modify activities during the course of enteric and respiratory outbreaks to reduce the risk of transmission of infection amongst the residents and staff. Each outbreak is unique and the Ottawa Public Health investigator assigned to the outbreak will assist you with outbreak management and activity assessment.
Please see Ottawa Public Health’s Activities in Long-term Care Homes and Retirement Homes during Outbreaks webpage for additional information.

Family and visitor information during and outbreak

Outbreaks of illness sometimes occur in healthcare facilities and can be a stressful time for families and staff. Outbreaks are most often caused by common viruses that produce symptoms of gastroenteritis, such as nausea, vomiting and diarrhea, or respiratory illness, such as fever, cough, and sore throat. These viruses generally spread from person to person, or by touching contaminated surfaces, objects or equipment and then touching your eyes, mouth, nose or handling food or drink. For the health and well-being of everyone, it is important to implement measures to control the spread of infection as soon as possible.

Ways you can help stop the spread of illness:

  • Do not visit if you are ill
  • Follow the outbreak and infection control measures recommended
  • Limit your visit to your family or friend
  • If you are visiting and ill family member of friend, please check with the staff prior to entering his or her room
  • Wear a mask, if/when applicable
  • Clean your hands often with liquid soap and running water or alcohol-based hand sanitizer
  • Get immunized against influenza every year

When to wash your hands:

  • When entering the facility and before leaving
  • Before entering and after leaving a resident’s room
  • Before eating or assisting your family member or friend with his or her meals
  • After going to the washroom, coughing, or blowing your nose

Additional guidance from partnering organizations

To learn more about requirements for long-term care homes and retirement homes with respect to COVID 19, please refer to the following resources:

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