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Reporting and requests
Outbreak reporting
To report an outbreak during regular business hours, please complete the Initial Outbreak Notification Form below or call 613-580-2424 extension 26325. Evenings, weekends or holidays, call 3-1-1 and ask to speak with the Public Health Inspector on-call.
NEW design, same reporting form:
Notification of increase in Illness Intake Form
For outbreak definitions, please refer to the Outbreak definitions section.
Specimen pick-up or drop-off requests
Facilities will be responsible for ordering swabs through the Ministry Portal and coordinating pick-ups with a community laboratory.
Pick-up and drop-offs will continue to be available for stool specimens, however, will be limited to once per day. Please refrain from submitting request late in the day as courier services are limited which may result in requests being deferred until next day.
To request an Ottawa Public Health specimen pick-up, please complete the Facility specimen collection request form below. If encountering any issues, please call 613-580-2424 extension 26325.
To learn more about ordering specimen kits, the kit, requisition forms, and specimen collection, please refer to the Specimen Kits and Collection section.
Facility Specimen Collection Request Form
Outbreak related specimen collection only.
Forms and templates
Outbreak Line List
Please use the templates below in either print format or PDF fillable format for reporting of cases to the Infection Prevention and Control team at Ottawa Public Health.
Fillable version - Outbreak line listing (pdf - 818 KB)
Print version - Outbreak line listing (pdf - 909 KB)
Resources and guidance
Outbreak Definitions |
For the COVID-19 outbreak definition, please consult the Ministry of Health’s; Infectious Disease Protocol Appendix 1: Case Definitions and Disease-Specific Information Disease; Coronavirus Disease 2019 (COVID-19). For the Respiratory unspecified outbreak definition, please consult the Ministry of Health’s; Infectious Disease Protocol Appendix 1: Case Definitions and Disease-Specific Information Disease; Respiratory Infection Outbreaks in Institutions and Public Hospitals. For the Gastroenteritis outbreak definition, please consult the Ministry of Health’s; Infectious Disease Protocol Appendix 1: Case Definitions and Disease-Specific Information Disease; Gastroenteritis, Outbreaks in institutions and public hospitals. |
Screening and Testing |
Screening residents and staff regularly for early signs and symptoms of illness may help to detect and prevent the spread of disease and may reduce the risk of outbreaks. Ottawa Public Health recommends that staff continue to self-monitor prior to entering the Long-Term care home, retirement home or congregate living setting. A self-assessment tool is available on the Ontario Health website. Testing and isolation are highly recommended for all individuals experiencing symptoms who reside or work in a high-risk setting*. As per the latest Ministry of Health Guidance, Ottawa Public Health (OPH) would like to call attention to the recommendations regarding transfers and repatriations to Long Term Care Homes (LTCHs), Retirement Homes (RH) and congregate living settings. Residents are no longer required to be tested prior to or upon repatriation to their home if they do not present with symptoms. It is however, recommended that facilities screen the resident upon entry and act accordingly. For COVID-19 specific guidance on testing and isolation, please refer to the MOHs’ Infectious Disease Protocol Appendix 1: Case Definitions and Disease-Specific Information Disease; Coronavirus Disease 2019 (COVID-19). and the MOH’s Recommendations for Outbreak Prevention and Control in Institutions and Congregate Living Settings or OPH’s COVID-19 Testing and Care Information page. *High risk settings include acute care settings such as hospitals, including complex continuing care facilities; congregate living settings, including, Long-Term Care, retirement homes, First Nation elder care lodges, group homes, shelters, hospices, correctional institutions, and hospital schools. |
Outbreak Control Measures |
When an outbreak is suspected, implement the following outbreak control measures as soon as possible:
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Cleaning and Disinfection |
When an outbreak is suspected or declared, it is recommended t/hat facilities increase their environmental cleaning and disinfection of all high-touch surfaces and resident rooms to twice daily (minimum). Is it important to ensure that the product is effective against the agent circulating in the home. Accelerated hydrogen peroxide products will often cover a large spectrum of pathogens frequently identified in healthcare institutions. Products with shorter contact times (1 minute, 3 minutes) are preferred to ensure the surface has been cleaned and disinfected appropriately. Please ensure to review the contact time of your products to ensure proper environmental cleaning protocols. Access the Public Health Ontario website for additional resources on environmental cleaning and disinfection best practices. |
Signage, Posters and Factsheets |
Specimen Kits and Collection | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Specimen identification is a critical part of outbreak investigations. Once the causative agent is known through specimen testing, the public health unit and the home can determine the appropriate next steps to mitigate transmission by implementing targeting interventions. Specimen collection kits can be ordered through Ottawa Public Health using the Facility Specimen Collection Request Form when an outbreak has been declared. For all other testing purposes, please contact your laboratory services company to obtain the required specimen kits.
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Influenza, Vaccines and Antivirals | ||||||||||||||||||||||||||||||||||||||||||||||||||||
InfluenzaFor information related to influenza symptoms, transmission, and prevention, refer to the OPH Influenza webpage. VaccinesLong-term care home (LTCH) and retirement home (RH) sectors are critical stakeholders in the response to influenza. Residents of these institutions are particularly vulnerable to severe illness and death from influenza. Efforts to keep influenza out of these institutions such as early detection of cases and vaccinations are vital to infection prevention and control. To order your flu vaccines for this year’s season, please complete the Influenza Vaccine Order Form or follow the instructions on the memo that will be distributed by the OPH Immunization team. The influenza vaccine consent forms must be completed for each resident including those who have a power of attorney (POA). The consent forms will also be shared via memo by the OPH Immunization team. AntiviralsThere are currently two antiviral drugs that are licensed in Canada for the treatment and prophylaxis of influenza A and B, including oseltamivir (Tamiflu) and zanamivir (Ralenza). When using antivirals for the treatment of influenza, it is important that they are initiated as soon as possible within 48 hours of symptom onset. OPH recommends oseltamivir as the drug of choice for both the treatment and prophylaxis of residents in long-term care homes (LTCHs) for the following reasons:
Flumist is a vaccine option in Ontario that is only publicly funded for children from 2-17 years of age. If a staff member or resident chooses to be immunized with Flumist privately, it is recommended that LAIV (Flumist) not be administered until 48 hours after antiviral treatment or prophylaxis for influenza is stopped.
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COVID-19 Vaccines and COVaxon |
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Long Term Care Homes & Retirement Homes Immunization Tool Kit - Ottawa Public Health |
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Activities in Long-Term Care Homes and Retirement homes during an outbreak |
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It is important for Long-Term Care Homes and Retirement Homes to assess and modify activities during the course of enteric and respiratory outbreaks to reduce the risk of transmission of infection amongst the residents and staff. Each outbreak is unique and the Ottawa Public Health investigator assigned to the outbreak will assist you with outbreak management and activity assessment. |
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Family and visitor information during and outbreak |
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Outbreaks of illness sometimes occur in healthcare facilities and can be a stressful time for families and staff. Outbreaks are most often caused by common viruses that produce symptoms of gastroenteritis, such as nausea, vomiting and diarrhea, or respiratory illness, such as fever, cough, and sore throat. These viruses generally spread from person to person, or by touching contaminated surfaces, objects or equipment and then touching your eyes, mouth, nose or handling food or drink. For the health and well-being of everyone, it is important to implement measures to control the spread of infection as soon as possible. Ways you can help stop the spread of illness:
When to wash your hands:
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Additional guidance from partnering organizations |
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To learn more about requirements for long-term care homes and retirement homes with respect to COVID 19, please refer to the following resources: |
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