Mental Health, Addictions and Substance Use Health Services and Resources

It's normal for situations like COVID-19 to affect your mental health. Everyone will experience these events in their own way. It is completely natural to feel stress and concern during these times and so it is important to practice positive coping strategies.

Below is a listing of Mental Health Resources available to you.

If you are in crisis, please contact the Mental Health Crisis Line (24 hours a day/7 days a week) at 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991.

For residents who would like to access french-only crisis support, please contact TAO Tel-Aide – 613-741-6433 or if outside Ottawa toll free at 1-800-567-9699.

If you (or your child) are experiencing thoughts of suicide or harming yourself, please call 9-1-1. 

Neighbourhood Wellness Hubs

Drop-in to talk to public health staff about wellness, supports and resources, starting April 5, 2022.

Please visit our Neighbourhood Health and Wellness Hubs page for information on other free services offered at these centres.

Neighbourhood Wellness Hubs
Services Available

African, Caribbean & Black
Wellness Resource Centre (1021 Cyrville Rd. Unit #9, Gloucester)

Wednesdays
(Sept 21, Oct 5 and 19, Nov 2, 16 and 30, Dec 14)

noon - 3 pm

Albion-Heatherington
Recreation Centre (1560 Heatherington Rd.)

Wednesdays
(Sept 21, Oct 5 and 19, Nov 2, 16 and 30, Dec 14)

1 - 4 pm

Bellevue Community
Centre (1475 Caldwell Ave.)

Thursdays
(Sept 22, Oct 6 and 20, Nov 3, 17, Dec 1 and 15)

noon - 3 pm

Rideau-Rockcliffe
Community Resource Centre (815 St. Laurent Blvd.)

Wednesdays
(Sept 21, Oct 5 and 19, Nov 2, 16 and 30, Dec 14)

1 - 4 pm

Pinecrest-Queensway
Community Health Centre (1365 Richmond Rd.)

Wednesdays
(Sept 28, Oct 12 and 26, Nov 9 and 23, Dec 7 and 21)

1 - 4 pm

Ottawa Public Health

Offering wellness tips; assistance to book short-term counselling through Counselling Connect; connection to mental and substance use health services through AccessMHA and 1call1click

 Available Available Available Available Available

Employment & Social Services

Providing access to social assistance programs including financial assistance, housing, employment services, referrals.

 Not Available Available Not Available Available Available

AccessMHA

One of the biggest challenges for people seeking mental health, substance use, and addictions services is knowing where to go. That’s why health care partners, community service providers, and people with lived/living experience have worked together to create
AccessMHA, a simple new single point of entry to eastern Ontario’s system of care for mental health and addictions.

1call1click.ca

1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

Get help now

We want to make sure that everyone who needs counselling can get it. We also know that staying connected to each other is an important part of protecting our mental health. Check out our "Let's Stay Connected" resource for ideas!

Get help now

If you need support please call the Distress Centre Ottawa and Region 24/7 - 613-238-3311 in English and French or Tel-Aide Outaouais - 613-741-6433 in French.

AccessMHA - Mental Health and Addictions Regional Coordinated Access

AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.

1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

Welcome to the Royal's Rapid Access Addiction Medicine (RAAM) Clinic

For people looking for help with their alcohol and/or opioid problems. We have introduced this new RAAM digital front door to make it easy for you to access the RAAM clinic team and our services. theroyal.accessraam.ca

Clinic is open 8:00AM to 4:00PM Monday to Friday excluding statutory holidays

If you need assistance or information, please call 613-722-6521 ext 6508.

Counselling Connect

Counselling Connect provides quick access to a free phone or video counselling session. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area.
Counselling services have joined forces to give you same-day or next-day access to a free counselling session. 
Counselling Connect provides quick access to a free phone or video counselling session. In English, French and now in Arabic too. For adults.

 

Substance Use Health 

Services and resources

Services and Resources

Services and resources:

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

    1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

  • AccessMHA - Mental Health and Addictions Regional Coordinated Access

    AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.

  • Breaking Free Online (BFO) is a confidential online platform to help support wellness around substance use. Present physical (social) distancing measures are affecting the delivery of addiction services and the ability of clients to access treatment and recovery support. Breaking Free Online is offering their services to anyone who is 16 and older with a substance use disorder who is not able to access their regular support. BFO will give them continuous access to personalized behavioural support online. To access this service, use the code ottawaph21 to sign up. 
  • Community Addictions Peer Support Association (CAPSA) - CAPSA, a not-for profit corporation, works to reduce stigma and discrimination towards people with substance use disorders, by leading education, training, advocacy and community engagement projects. Through this work, peer support initiatives and by providing opportunities to integrate into the broader community, CAPSA strives to empower individuals impacted by substance use disorder. CAPSA supports all pathways to increased health and endeavour to collaborate with other organizations that provide services for those seeking help. 
  • Counselling Connect - Adult, older adult, youth young adult and family substance use, gambling and gaming
  • Families for Addiction Recovery: Free Peer Support Services
    • Families for Addiction Recovery (FAR) has three free peer support services for caregivers of people of any age who struggle with substance use:
      1. P2P Program: one-on-one caregiver-to-caregiver phone support (8 one hour sessions)
      2. Online Support Groups
      3. Phone Support Line: Monday to Friday from 1-3 pm EST
    • FAR volunteers are trained in the Invitation to Change Approach which is a combination of Community Reinforcement and Family Training (CRAFT), Acceptance and Commitment Therapy (ACT) and Motivational Interviewing (MI).
    • Capacity to provide services in French is limited.
  • LESA (Centretown Community Health Centre) Addictions Treatment for Older Adults: Substance Use and Problem Gambling counselling sessions have been moved to telephone sessions. To book an appointment or learn more about this program please call 613-233-4443 x 2109.

  • Montfort Renaissance’s Service Access to Recovery (SAR) is Ottawa’s bilingual centralized access to all Ontario Health funded agencies providing addiction / concurrent disorder treatment. It is a starting point for people 16 years and older who are concerned about their substance use and want to understand, discuss and access treatment options.  

    To be evaluated and referred directly to treatment, call 613-241-5202. Due to COVID-19 assessments are temporarily done over the phone and treatment options are more limited than usual, but new virtual support options are available.

  • Rideauwood - Wondering about substance use, behavioural addictions or mental health issues? You're not alone. We're right here.

  • Welcome to the Royal's Rapid Access Addiction Medicine (RAAM) Clinic

    For people looking for help with their alcohol and/or opioid problems. We have introduced this new RAAM digital front door to make it easy for you to access the RAAM clinic team and our services. theroyal.accessraam.ca

    Clinic is open 8:00AM to 4:00PM Monday to Friday excluding statutory holidays

    If you need assistance or information, please call 613-722-6521 ext 6508.

  • Sandy Hill Community Health Centre provides confidential and supportive counselling services for individuals, families and adolescents seeking help for addictions (including problem gambling), mental health issues or concurrent disorders.

 Substance use and COVID-19 articles

Print resources

Alcohol
Alcohol print resources
Resource Name and Target AudienceResource DescriptionPicture of Resource
“Canada’s Low-Risk Alcohol Drinking Guidelines”  (LRADGs) by CCSA

General population

 The LRADGs outline best practices for setting drink limits and when not to drink alcohol. The brochure provides tips for safer drinking and defines a standard drink. Back of CCSA's brochureFront of CCSA's brochureReproduced with permission from the Canadian Centre on Substance Use and Addiction. 
“Canada’s Low-Risk Alcohol Drinking Guidelines” by CCSA

General population

 This wallet-size card outlines the recommended daily and weekly limits. It also explains what “a drink” means within the LRADGs.  

Front of CCSA's card

Back of CCSA's card

Reproduced with permission from the Canadian Centre on Substance Use and Addiction.
Cannabis

Lower-Risk Cannabis Use Tips (pdf - 189 KB)

Cannabis print resources
Resource Name and Target AudienceResource DescriptionPicture of Resource

Blunt Fact Poster (Smoke) (pdf - 399 KB)

General population

 Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that inhaling cannabis smoke can harm your lungs. The recommendation is to choose other ways to use. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom.  A photo of half a woman's face thinking and looking up with her finger pointed at her chin and text written beside her

Blunt Fact Poster (pdf - 366 KB)

For parents 

 Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that using cannabis as a teen can change the way the brain grows and how it works. The recommendation is to help them reach their full potential: Talk early, often and openly about cannabis. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom.  A photo of half the face of a man smiling with text written beside him

Blunt Fact Poster (Safe Storage) (pdf - 36 KB)

For parents 

 Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that kids can get into anything. The recommendation is to keep cannabis products in the original packaging and in a locked place that is out of reach. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom. Blunt Fact Poster for Safe Storage

Blunt Fact Poster (Impaired Driving) (pdf - 413 KB)

General population

 Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that cannabis can slow your reaction time and impair your ability to drive. The recommendation is to plan a safe ride. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom.  A photo of half the face of a man with his mouth opened, surprised and text written beside him

Blunt Fact Poster (Edibles) (pdf - 34 KB)

General population

 Posters, as shown on the right, were developed for the Blunt Fact campaign targeting the general population. This poster describes that the high from eating cannabis takes longer to feel and lasts longer. The recommendation is to start low and go slow. For more information, a link to the Ottawa Public Health's (OPH) Cannabis Website is provided with the bilingual logo at the bottom. Blunt Fact Poster for Edibles

 
Opioids
Opioid print resources
Resource Name and Target AudienceResource DescriptionPicture of Resource

5 steps to respond to an opioid overdose (pdf - 75 KB)

General Population

 

 This Ministry of Health resource describes the 5 steps involved in responding to an opioid overdose. It also lists the signs of an opioid overdose and how to put someone in the recovery position. Remember: the most important thing you can do is call 911! If you don’t feel safe or sure how to respond, call 911 so paramedics can get there as soon as possible.  5 steps to respond to an opioid overdose

Opioid Poster for the Construction Industry (pdf - 65 KB)

Construction Industry

 

 This poster describes that illegal drugs have been linked with overdoses, that “anything can be cut with fentanyl or carfentanil”, and that “even the smallest amount can cause an overdose.” The poster is encouraging everyone to know the signs and symptoms of an opioid overdose, to call 9-1-1, and to carry naloxone. For more information, a link to Stop Overdose Ottawa is provided with a QR code.  Opioid poster for construction industry

“Got questions about drugs?” (pdf - 13 MB)

Youth grades 6-8

 This poster encourages youth to talk to adults they trust. It includes examples of questions that youth may have about drugs. The poster also lists the phone numbers of Kids Help Phone and Youth Services Bureau. Got Questions about Drugs?

“Anything can be cut with Fentanyl or Carfentanil” postcard (pdf - 2 MB)

General population

This postcard describes that illegal drugs have been linked with overdoses, that “anything can be cut with fentanyl”, and that “even the smallest amount can cause an overdose.” The postcard encourages everyone to know the signs and symptoms of an opioid overdose, to call 9-1-1, and to carry naloxone. For more information, a link to www.StopOverdoseOttawa.ca is provided with a QR code.  

Available in Arabic (pdf - 2 MB) and Somali (pdf - 2 MB).

 Front of Fentanyl postcardBack of Fentanyl postcard

“Anything can be cut with Fentanyl or Carfentanil” poster (pdf - 4 MB)

General population

This poster describes that illegal drugs have been linked with overdoses, that “anything can be cut with fentanyl or carfentanil”, and that “even the smallest amount can cause an overdose.” The poster is encouraging everyone to know the signs and symptoms of an opioid overdose, to call 9-1-1, and to carry naloxone. For more information, a link to www.StopOverdoseOttawa.ca is provided with a QR code.  

Available in Arabic (pdf - 4 MB) and Somali (pdf - 4 MB). 

 Fentanyl and Carfentanil poster

“Opioid Overdose Signs and Symptoms” (pdf - 585 KB)

General population

 This poster lists the common signs and symptoms of an opioid overdose. Each sign and symptom is accompanied by an image. For more information, there is a link to OttawaPublicHealth.ca. Signs and Symptoms poster

“Into chemsex or party n’ play?” (pdf - 1012 KB)

General population

 This postcard aims to prevent overdose deaths. It includes the signs and symptoms of an opioid overdose, and it recommends never using drugs alone. The postcard also states that an overdose is a medical emergency. It encourages people to carry naloxone and to call 9-1-1. For more information, there is a link to www.StopOverdoseOttawa.ca.

Front of Party n Play postcard

Back of Party n Play postcard
Party Safer
Party Safer Tips (PDF - 378 KB). 
Stigma

Telephone, text and chat mental health services

Printable version of the Mental Health and COVID-19 Resource List (pdf - 268 KB) (This document is currently not in an accessible format. An accessible document will be posted shortly)

It is normal that situations like COVID-19 can affect your mental health and it’s completely ok to ask for help. If you need support, please connect with:

Telephone, text and chat mental health Services

  

Service

Contact Information

Kids Help Phone (Bilingual)

Call -1-800-668-6868

Text – #686868

Youth Services Bureau (Bilingual)

Call – 613-260-2360

Live Chat

Information Line for Child and Youth Mental Health and Youth Addictions Services

Call - 613-260-2360 or 1-877-377-7775

Live Chat

Good 2 talk (Bilingual)

Call -1-866-925-5454

Text - #686868

Distress Centre Ottawa and Region 24/7 (Bilingual)

Call - 613-238-3311

Tel-Aide Outaouais (FR)

Call - (613-741-6433) Or 819-775-3223 for Gatineau residents

Mental Health Crisis Line 24/7 (Bilingual)

Call - 613-722-6914 | Outside Ottawa: 1-866-966-0991

First Nations and Inuit Hope for Wellness Help Line 24/7 (Bilingual, Other)

Call - 1-855-242-3310

Live Chat

Talk4Healing For Indigenous Women (English, Other)

Call - 1-855-554-HEAL

Text - 1-855-554-HEAL

Live Chat

Ottawa Rape Crisis Centre Crisis Line 24/7 (English)

Call - 613-562-2333 | 24hr line: 613-562-2333

Assaulted Women’s Helpline – Ontario (English, Other)

 

 

Call - 1-866-863-0511

Call Senior Safety Line - 1-866-299-1011

Text - #7233

Unsafe at Home Ottawa (Bilingual)

Text – (613) 704-5535  - 8:30 am to midnight

Live Chat

Ontario Online & Text Crisis Services (English)

 

Chat 2 pm to 2 am

Text 2 pm to 2 am to #258258

Canada Suicide Prevention Service (Bilingual)

 

Call – 1-833-456-4566

Residents of Quebec Call – 1-866-277-3553

Text 4 pm to midnight to #45645 (English only)

 

Online mental health resources and additional information

For information on how to cope with and reduce stress and anxiety, how to talk to your children about COVID-19 and how to support yourself as well as your loved ones' mental health, please visit: 

 For everyone

Mental health services and resources:

AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

 Mental health and COVID-19 articles
 For children

Mental health services and resources: 

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

    1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

  • Crossroads Children Mental Health Centre - COVID-19 Crossroads is here to help
  • We’re here for you during COVID-19 (novel coronavirus) (Kids Help Phone)
  • Counselling Connect - Child and family mental health
 Mental health and COVID-19 articles
 For youth and young adults

Mental health services and resources:

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

    1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

  • Youth Services Bureau - We are not here to judge, we are here to understand and to help you work through any issues or difficulties you are experiencing that may be affecting your life and your emotional well-being. Our team of experienced mental health experts provide a range of welcoming, non-judgmental services for you and your family.
 Mental health and COVID-19 articles

 
 For parents

Mental health services and resources:

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

    1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

  • Crossroads Children Mental Health Centre - COVID-19 Crossroads is here to help
  • Youth Services Bureau - We are not here to judge, we are here to understand and to help you work through any issues or difficulties you are experiencing that may be affecting your life and your emotional well-being. Our team of experienced mental health experts provide a range of welcoming, non-judgmental services for you and your family.
  • PLEO - We are here to help, in communities across Eastern Ontario.
  • We provide Family Peer Support for parents through our:
    • Parents’ Helpline for support and guidance navigating the mental health system, finding resources in your community and for when you just need someone to talk to.
    • Parent Support Groups for parents to share information and learn form one another and come together as a community.
    • Mobile One-on-One Support for more intensive support and guidance through particularly challenging times, in-person and in your community.
 Mental health and COVID-19 articles
For postpartum families

Mental health services and resources:

  • If you need support please call the Distress Centre Ottawa and Region 24/7 - 613-238-3311 in English and French or Tel-Aide Outaouais - 613-741-6433 in French.
  • Counselling Connect: Counselling Connect provides quick access to a free phone or video counselling session. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area.
  • Life With Your New Baby (Parenting in Ottawa)
  • Postpartum Support (Mothercraft Ottawa) - Mothercraft Ottawa’s Postpartum Support Drop-In Programs provides families with a safe and supportive environment where they can explore postpartum issues and learn coping strategies and skills. The group is currently offered via video conference.
  • Beyond the Baby Blues (Family Services Ottawa) -  Connect with other moms who know how you’re feeling. Beyond the Baby Blues is a group program for mothers who are experiencing postpartum depression and/or postpartum anxiety. The group is currently offered via video conference.
  • Understanding and Coping with your Baby's Crying (CHEO)
  • Birth, Parenting and Mental Wellness (The Royal) - Throughout the COVID-19 pandemic, our Women's Mental Health Program has hosted a series of collaborative Facebook Live presentations with the Ottawa Birth & Wellness Centre. 
  • Life With a New Baby is Not Always What You Expect (Best Start)
  • 24 Hour Cribside Assistance - A site for dads, by dads
  • Parenting Resources (The Children's Aid Society of Ottawa)
  • Pregnancy and Infant Loss Network (Sunnybrook) - We offer a variety of peer-support services (at no cost to families) to parents and family members who have been affected by pregnancy or infant loss. Our support services are offered over the phone and online and are available to residents of Ontario.
  • Bereaved Families of Ottawa
  • Supporting perinatal mental health at The Royal - The Perinatal Wellness Group – developed in partnership with the Ottawa Birth and Wellness Centre – is a free, virtual drop-in that creates a safe space for individuals who are pregnant and postpartum to check-in with one another about perinatal experiences, mental health, and wellness.

 

 Mental health and COVID-19 articles

 
 For older adults

Mental health services and resources:
 For newcomer and diverse populations

Mental health services and resources: 

  • Ottawa Community Immigrant Services Organization Counselling Services (OCISO)
  • Reaching IN... Reaching OUT

    This is a series of resources for parents to teach their children resilience and is available in multiple languages.

  • Ottawa Newcomer Health Centre
  • Counselling Connect Counselling Connect provides quick access to a free phone or video counselling session. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area. Counselling services have joined forces to give you same-day or next-day access to a free counselling session. 
     Counselling Connect provides quick access to a free phone or video counselling session. In English, French and now in Arabic too. For adults.
  • Bounce Back - Coaching + workbooks are available in English, French, Arabic, Farsi, Traditional Chinese and Spanish. Smaller format booklets are available in English, French, Punjabi, Traditional and Simplified Chinese. Coaching is also available in many other languages, but you will need to have a basic English reading level to work through the workbooks.
    • Videos are available in English, French, Arabic, Farsi, Cantonese, Mandarin and Punjabi.
  • Walk-in Counselling Clinics -  613-755-2277 - No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during our Walk-In Counselling Clinic hours.  
    • The Walk-in Counselling Clinic offers counselling services in English, French, Arabic, Spanish, Somali, Cantonese and Mandarin at a variety of different locations. 
For the African, Caribbean, Black Community

Mental health services and resources: 

  • African, Caribbean, Black (ACB) Mental Health and Substance Use Resource List (pdf - 217 KB). 
  • Somerset West Community Health Centre 
    • ACB Support Line - 343-571-0097 in English, Monday to Friday - Support for the community, by the community. We are here to help you regain your wellbeing. We offer practical and emotional support including resource navigation, health coaching and advocacy. 
    • African, Caribbean and Black (ACB) COVID-19 Wellness Webinars - For more information: Email mnduati@swchc.on.ca - Every other Thursday - Please join us to talk about the health impacts of COVID-19 within the ACB community.  Every other week, we'll meet online to discuss mental health, wellbeing, coping, resilience and more.
  • Somali Centre for Family Services of Ottawa
    • Acacia Youth Wellness - The program offers psychoeducational and support services to youth aged between 12 and 29 and solution-focused brief counselling, as well as service referrals and navigation. Their live broadcasted webinars feature ACB mental health professionals and mental health service users to share their experiences.
    • SNAP program - SNAP®, is an evidence based, cognitive behavioural therapy program that provides a framework for teaching children and their parents, effective emotional regulation, self-control and problem solving skills. Our program utilizes both individual and group counselling for parents and their children (concurrently), once a week for a 13-week family education program.
  • REPFO- Regroupement Ethnoculturel Des Parents Francophones De L'Ontario - Services for Black Francophone children, youth and their families. Counselling, home visits, playgroups, and family legal resources
  • Britannia Woods Community House
  • Jaku Konbit 
    • Call Me! Let’s Chat - African Caribbean Black (ACB) Seniors Program - We would like to inform you of the “Call me! Let’s Chat Program. It’s about connecting seniors to the community and increasing the opportunities for them to participate in community events, access to cultural food as well as combating isolation. Should you wish to find out more information, please call 613-567-0600 or email us at admin@jakukonbit.com for further details.
  • Walk-in Counselling Clinics - 613-755-2277 - No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during our Walk-In Counselling Clinic hours.  The Walk-in Counselling Clinic offers counselling services in English, French, Arabic, Spanish, Somali, Cantonese and Mandarin at a variety of different locations. 
  • Counselling Connect - African, Caribbean, Black community counselling - 16 years and up.

    Counselling Connect provides quick access to a free phone or video counselling session. In English, French and now in Arabic too. For adults.

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.
    • Black community services
    • Recognizing that culture is a key element of care for Black children, youth and their families, 1Call1Click.ca consults and connects with Black communities and service providers whenever appropriate. All 1Call1Click.ca staff receive ongoing Cultural Safety education.
For First Nations, Inuit and Métis

Mental health services and resources:

  • Tungasuvvingat Inuit
    • Tungasuvvingat Inuit is an Inuit-specific registered not-for-profit Ontario service provider offering social support, cultural activities, employment and education assistance, youth programs, counselling, crisis intervention and more.

  • Akausivik Inuit Family Health Team

    • For more information, please call: 613-740-999 or generalinfo@aifht.ca
    • Mental health support available in Inuktitut and English for Inuit of all ages.
  • Counselling Connect
    • includes Indigenous in-person, video or phone counselling using Indigenous and Western approaches to healing. This service is for children, youth, adults and families in Ottawa and the surrounding area.
  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time. 
    • Indigenous services
    • Recognizing that culture is a key element of care for Indigenous children, youth and their families, 1Call1Click.ca consults and connects with Indigenous communities and service providers whenever appropriate. All 1Call1Click.ca staff receive ongoing Indigenous Cultural Safety education.
  • Distress Centre Ottawa and Region 24/7 (Bilingual)
    • Call: 613-238-3311
  • First Nations and Inuit Hope for Wellness Help Line 24/7 (services & resources available in English, French, Cree, Ojibway and Inuktitut)
  • Mental Health Crisis Line (24 hours a day/7 days a week)
    • Call: 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991
  • Native Women's Association of Canada
  • Talk4Healing - For Indigenous women
    • Call or text: 1-855-554-HEAL /Live Chat
    • Services offered in English, Oji-Cree, Cree, Algonquin, Inuktitut, Mohawk, Oneida, Odawa, Potawatomi, Micmac, Black Foot, Anishinaabe, Moose Cree, Swampy Cree
  • Wabano 
    • Wabano Mental Wellness Team provides holistic and culturally relevant services to Indigenous individuals and families. 
 Mental health resources related to COVID-19 

 
For 2SLGBTQ+

Mental health services and resources:
For people experiencing violence

Mental health services and resources:
For people experiencing loss

Mental health services and resources:

  • If you need support please call the Distress Centre Ottawa and Region 24/7 - 613-238-3311 in English and French or Tel-Aide Outaouais - 613-741-6433 in French.
  • Counselling Connect - Counselling Connect provides quick access to free phone or video counselling session. This service is for children, youth, adults and families in Ottawa and the surrounding area. 14 counselling services have joined forces to give you same-day or next-day access to a free counselling session. 
  • Loss, grief and healing (CAMH)
  • Grief & Bereavement Support (Champlain Hospice Palliative Care Program [CHPCP])
  • Grief and Emotional Health (Canadian Virtual Hospice)

  • Grief Recovery After Substance Passing (GRASP) offers understanding, compassion, and support for those who have lost someone they love through addiction and overdose. For information on GRASP, registration, meeting locations and times, please contact the GRASP Kanata Chapter:

    Contact Person: JB Robillard

    Email Address: jb@purpleshamrock.com

    Primary Phone Number: (613) 795-2593

  • Healing Hearts Canada, offered by Moms Stop The Harm. Healing Hearts is a free bereavement support group for those grieving the loss of a loved one due to an overdose or substance-use related harm. The group facilitators have lived experience and offer an open-format peer-led model of support. All members are 18 years or older. 
  • Kidsgrief.ca: Talking with kids and teens about illness, dying and death (Canadian Virtual Hospice) 
 Mental health and COVID-19 articles
For suicide prevention

Mental health services and resources:

If you are in crisis, please contact the Mental Health Crisis Line (24 hours a day/7 days a week) at 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991.
For health care workers

Mental health services and resources:

For the deaf and hard of hearing community

Mental health services and resources:

How to access the distress centre of Ottawa

Canada VRS is a telecommunication service that allows deaf, hard of hearing or speech-impaired Canadians to make telephone calls using internet and cell phone-based technologies. VRS callers are connected with a sign language interpreter, over video, who provides real time interpretation for telephone calls. An individual could use VRS to place a call to the Distress Centre simply by using their VRS application and dialing the Distress Centre’s phone number.

The Distress Centre of Ottawa can be reached at the following:

Distress: 613-238-3311

Crisis: 613-722-6914 or 1-866-996-0991

 

 

 

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