Mental Health and Substance Use Services and Resources

It's normal for situations like COVID-19 to affect your mental health. Everyone will experience these events in their own way. It is completely natural to feel stress and concern during these times and so it is important to practice positive coping strategies.

Below is a listing of Mental Health Resources available to you.

If you are in crisis, please contact the Mental Health Crisis Line (24 hours a day/7 days a week) at 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991.

If you (or your child) are experiencing thoughts of suicide or harming yourself, please call 9-1-1. 

AccessMHA

One of the biggest challenges for people seeking mental health, substance use, and addictions services is knowing where to go. That’s why health care partners, community service providers, and people with lived/living experience have worked together to create
AccessMHA, a simple new single point of entry to eastern Ontario’s system of care for mental health and addictions.

1call1click.ca

1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

Get help now

We want to make sure that everyone who needs counselling can get it. We also know that staying connected to each other is an important part of protecting our mental health. Check out our "Let's Stay Connected" resource for ideas!

Get help now

If you need support please call the Distress Centre Ottawa and Region 24/7 - 613-238-3311 in English and French or Tel-Aide Outaouais - 613-741-6433 in French.

AccessMHA - Mental Health and Addictions Regional Coordinated Access

AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.

1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

Welcome to the Royal's Rapid Access Addiction Medicine (RAAM) Clinic

For people looking for help with their alcohol and/or opioid problems. We have introduced this new RAAM digital front door to make it easy for you to access the RAAM clinic team and our services. theroyal.accessraam.ca

Clinic is open 8:00AM to 4:00PM Monday to Friday excluding statutory holidays

If you need assistance or information, please call 613-722-6521 ext 6508.

Counselling Connect

Counselling Connect provides quick access to a free phone or video counselling session. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area.
Counselling services have joined forces to give you same-day or next-day access to a free counselling session. 
Counselling Connect provides quick access to a free phone or video counselling session. In English, French and now in Arabic too. For adults.

 

Substance Use Services and Resources

 Services and Resources

Services and resources:

  • Welcome to the Royal's Rapid Access Addiction Medicine (RAAM) Clinic

    For people looking for help with their alcohol and/or opioid problems. We have introduced this new RAAM digital front door to make it easy for you to access the RAAM clinic team and our services. theroyal.accessraam.ca

    Clinic is open 8:00AM to 4:00PM Monday to Friday excluding statutory holidays

    If you need assistance or information, please call 613-722-6521 ext 6508.

  • AccessMHA - Mental Health and Addictions Regional Coordinated Access

    AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

    1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

  • Rideauwood - Wondering about substance use, behavioural addictions or mental health issues? You're not alone. We're right here.
  • Community Addictions Peer Support Association (CAPSA) - CAPSA, a not-for profit corporation, works to reduce stigma and discrimination towards people with substance use disorders, by leading education, training, advocacy and community engagement projects. Through this work, peer support initiatives and by providing opportunities to integrate into the broader community, CAPSA strives to empower individuals impacted by substance use disorder. CAPSA supports all pathways to increased health and endeavour to collaborate with other organizations that provide services for those seeking help. 
  • Breaking Free Online (BFO) is a confidential online platform to help support wellness around substance use. Present physical (social) distancing measures are affecting the delivery of addiction services and the ability of clients to access treatment and recovery support. Breaking Free Online is offering their services to anyone who is 16 and older with a substance use disorder who is not able to access their regular support. BFO will give them continuous access to personalized behavioural support online. To access this service, use the code ottawaph21 to sign in. 
  • LESA (Centretown Community Health Centre) Addictions Treatment for Older Adults: Substance Use and Problem Gambling counselling sessions have been moved to telephone sessions. To book an appointment or learn more about this program please call 613-233-4443 x 2109.
  • Substance Use and Concurrent Disorders (The Royal)
  • Counselling Connect - Adult, older adult, youth young adult and family substance use, gambling and gaming
  • Montfort Renaissance’s Service Access to Recovery (SAR) is Ottawa’s bilingual centralized access to all Ontario Health funded agencies providing addiction / concurrent disorder treatment. It is a starting point for people 16 years and older who are concerned about their substance use and want to understand, discuss and access treatment options.  

    To be evaluated and referred directly to treatment, call 613-241-5202. Due to COVID-19 assessments are temporarily done over the phone and treatment options are more limited than usual, but new virtual support options are available.

  • Sandy Hill Community Health Centre provides confidential and supportive counselling services for individuals, families and adolescents seeking help for addictions (including problem gambling), mental health issues or concurrent disorders.

 Substance use and COVID-19 articles

Telephone, text and chat mental health services

Printable version of the Mental Health and COVID-19 Resource List (pdf - 268 KB) (This document is currently not in an accessible format. An accessible document will be posted shortly)

It is normal that situations like COVID-19 can affect your mental health and it’s completely ok to ask for help. If you need support, please connect with:

Telephone, text and chat mental health Services

  

Service

Contact Information

Kids Help Phone (Bilingual)

Call -1-800-668-6868

Text – #686868

Youth Services Bureau (Bilingual)

Call – 613-260-2360

Live Chat

Information Line for Child and Youth Mental Health and Youth Addictions Services

Call - 613-260-2360 or 1-877-377-7775

Live Chat

Good 2 talk (Bilingual)

Call -1-866-925-5454

Text - #686868

Distress Centre Ottawa and Region 24/7 (Bilingual)

Call - 613-238-3311

Tel-Aide Outaouais (FR)

Call - (613-741-6433) Or 819-775-3223 for Gatineau residents

Mental Health Crisis Line 24/7 (Bilingual)

Call - 613-722-6914 | Outside Ottawa: 1-866-966-0991

First Nations and Inuit Hope for Wellness Help Line 24/7 (Bilingual, Other)

Call - 1-855-242-3310

Live Chat

Talk4Healing For Indigenous Women (English, Other)

Call - 1-855-554-HEAL

Text - 1-855-554-HEAL

Live Chat

Ottawa Rape Crisis Centre Crisis Line 24/7 (English)

Call - 613-562-2333 | 24hr line: 613-562-2333

Assaulted Women’s Helpline – Ontario (English, Other)

 

 

Call - 1-866-863-0511

Call Senior Safety Line - 1-866-299-1011

Text - #7233

Unsafe at Home Ottawa (Bilingual)

Text – (613) 704-5535  - 8:30 am to midnight

Live Chat

Ontario Online & Text Crisis Services (English)

 

Chat 2 pm to 2 am

Text 2 pm to 2 am to #258258

Canada Suicide Prevention Service (Bilingual)

 

Call – 1-833-456-4566

Residents of Quebec Call – 1-866-277-3553

Text 4 pm to midnight to #45645 (English only)

 

 

Online mental health resources and additional information

For information on how to cope with and reduce stress and anxiety, how to talk to your children about COVID-19 and how to support yourself as well as your loved ones' mental health, please visit: 

 For everyone

Mental health services and resources:

AccessMHA is for anyone who is 16 years of age or older, living in eastern Ontario, and looking for mental health and/or substance use/addiction services. If you need help and support, and are not sure where to go, reach out to us and we will connect you to the service you need.

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

 Mental health and COVID-19 articles
 For children

Mental health services and resources: 

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

    1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

  • Crossroads Children Mental Health Centre - COVID-19 Crossroads is here to help
  • We’re here for you during COVID-19 (novel coronavirus) (Kids Help Phone)
  • Counselling Connect - Child and family mental health
 Mental health and COVID-19 articles
 For youth and young adults

Mental health services and resources:

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

    1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

  • Youth Services Bureau - We are not here to judge, we are here to understand and to help you work through any issues or difficulties you are experiencing that may be affecting your life and your emotional well-being. Our team of experienced mental health experts provide a range of welcoming, non-judgmental services for you and your family.
 Mental health and COVID-19 articles

 

 For parents

Mental health services and resources:

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.

    Our partners provide care for every level of need. We match you with a partner that is best for your specific needs.

    1Call1Click.ca also helps navigate the system for children, youth and families, struggling with complex mental health and addiction needs - guiding, problem-solving and managing ongoing care.

  • Crossroads Children Mental Health Centre - COVID-19 Crossroads is here to help
  • Youth Services Bureau - We are not here to judge, we are here to understand and to help you work through any issues or difficulties you are experiencing that may be affecting your life and your emotional well-being. Our team of experienced mental health experts provide a range of welcoming, non-judgmental services for you and your family.
  • PLEO - We are here to help, in communities across Eastern Ontario.
  • We provide Family Peer Support for parents through our:
    • Parents’ Helpline for support and guidance navigating the mental health system, finding resources in your community and for when you just need someone to talk to.
    • Parent Support Groups for parents to share information and learn form one another and come together as a community.
    • Mobile One-on-One Support for more intensive support and guidance through particularly challenging times, in-person and in your community.
 Mental health and COVID-19 articles
For postpartum families

Mental health services and resources:

 

 Mental health and COVID-19 articles

 

 For older adults

Mental health services and resources:

 For newcomer and diverse populations

Mental health services and resources: 

  • Ottawa Community Immigrant Services Organization Counselling Services (OCISO)
  • Reaching IN... Reaching OUT

    This is a series of resources for parents to teach their children resilience and is available in multiple languages.

  • Ottawa Newcomer Health Centre
  • Counselling Connect Counselling Connect provides quick access to a free phone or video counselling session. This service is for everyone: children, youth, adults and families in Ottawa and the surrounding area. Counselling services have joined forces to give you same-day or next-day access to a free counselling session. 
    Counselling Connect provides quick access to a free phone or video counselling session. In English, French and now in Arabic too. For adults.
  • Bounce Back - Coaching + workbooks are available in English, French, Arabic, Farsi, Traditional Chinese and Spanish. Smaller format booklets are available in English, French, Punjabi, Traditional and Simplified Chinese. Coaching is also available in many other languages, but you will need to have a basic English reading level to work through the workbooks.
    • Videos are available in English, French, Arabic, Farsi, Cantonese, Mandarin and Punjabi.
  • Walk-in Counselling Clinics -  613-755-2277 - No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during our Walk-In Counselling Clinic hours.  
    • The Walk-in Counselling Clinic offers counselling services in English, French, Arabic, Spanish, Somali, Cantonese and Mandarin at a variety of different locations. 
For the African, Caribbean, Black Community

Mental health services and resources: 

  • Somerset West Community Health Centre 
    • ACB Support Line - 343-571-0097 in English, Monday to Friday - Support for the community, by the community. We are here to help you regain your wellbeing. We offer practical and emotional support including resource navigation, health coaching and advocacy. 
    • African, Caribbean and Black (ACB) COVID-19 Wellness Webinars - For more information: Email mnduati@swchc.on.ca - Every other Thursday - Please join us to talk about the health impacts of COVID-19 within the ACB community.  Every other week, we'll meet online to discuss mental health, wellbeing, coping, resilience and more.
  • Somali Centre for Family Services of Ottawa
    • Acacia Youth Wellness - The program offers psychoeducational and support services to youth aged between 12 and 29 and solution-focused brief counselling, as well as service referrals and navigation. Their live broadcasted webinars feature ACB mental health professionals and mental health service users to share their experiences.
    • SNAP program - SNAP®, is an evidence based, cognitive behavioural therapy program that provides a framework for teaching children and their parents, effective emotional regulation, self-control and problem solving skills. Our program utilizes both individual and group counselling for parents and their children (concurrently), once a week for a 13-week family education program.
  • Britannia Woods Community House
  • Jaku Konbit 
    • Call Me! Let’s Chat - African Caribbean Black (ACB) Seniors Program - We would like to inform you of the “Call me! Let’s Chat Program. It’s about connecting seniors to the community and increasing the opportunities for them to participate in community events, access to cultural food as well as combating isolation. Should you wish to find out more information, please call 613-567-0600 or email us at admin@jakukonbit.com for further details.
  • Walk-in Counselling Clinics - 613-755-2277 - No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during our Walk-In Counselling Clinic hours.  The Walk-in Counselling Clinic offers counselling services in English, French, Arabic, Spanish, Somali, Cantonese and Mandarin at a variety of different locations. 
  • Counselling Connect - African, Caribbean, Black community counselling - 16 years and up.

    Counselling Connect provides quick access to a free phone or video counselling session. In English, French and now in Arabic too. For adults.

  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time.
    • Black community services
    • Recognizing that culture is a key element of care for Black children, youth and their families, 1Call1Click.ca consults and connects with Black communities and service providers whenever appropriate. All 1Call1Click.ca staff receive ongoing Cultural Safety education.
For First Nations, Inuit and Métis

Mental health services and resources:

  • Healing in Pandemic Times: Indigenous Peoples, Stigma and COVID-19: The National Collaborating Centre for Indigenous Health and Northern Health have created this short animated video for Indigenous and non-Indigenous audiences to draw attention to the ongoing issue of stigmatization experienced by Indigenous people in the health care system.
  • Tungasuvvingat Inuit
    • Tungasuvvingat Inuit is an Inuit-specific registered not-for-profit Ontario service provider offering social support, cultural activities, employment and education assistance, youth programs, counselling, crisis intervention and more.
  • Akausivik Inuit Family Health Team

    • For more information, please call: 613-740-999 or generalinfo@aifht.ca
    • Mental health support available in Inuktitut and English for Inuit of all ages.
  • Counselling Connect 
    • includes Indigenous in-person, video or phone counselling using Indigenous and Western approaches to healing. This service is for children, youth, adults and families in Ottawa and the surrounding area.
  • 1call1click.ca - 1Call1Click.ca is a simple way for children, youth and families to access the right mental health and addiction care, at the right time. 
    • Indigenous services
    • Recognizing that culture is a key element of care for Indigenous children, youth and their families, 1Call1Click.ca consults and connects with Indigenous communities and service providers whenever appropriate. All 1Call1Click.ca staff receive ongoing Indigenous Cultural Safety education.
  • Distress Centre Ottawa and Region 24/7 (Bilingual)
    • Call: 613-238-3311
  • First Nations and Inuit Hope for Wellness Help Line 24/7 (services & resources available in English, French, Cree, Ojibway and Inuktitut)
  • Mental Health Crisis Line (24 hours a day/7 days a week)
    • Call: 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991
  • Native Women's Association of Canada
  • Talk4Healing - For Indigenous women
    • Call or text: 1-855-554-HEAL /Live Chat
    • Services offered in English, Oji-Cree, Cree, Algonquin, Inuktitut, Mohawk, Oneida, Odawa, Potawatomi, Micmac, Black Foot, Anishinaabe, Moose Cree, Swampy Cree
  • Wabano 
    • Wabano Mental Wellness Team provides holistic and culturally relevant services to Indigenous individuals and families. 
 Mental health and COVID-19 articles

 

For 2SLGBTQ+

Mental health services and resources:

For people experiencing violence

Mental health services and resources:

For people experiencing loss

Mental health services and resources:

 Mental health and COVID-19 articles
For suicide prevention

Mental health services and resources:

If you are in crisis, please contact the Mental Health Crisis Line (24 hours a day/7 days a week) at 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991.

For health care workers

Mental health services and resources:

For the deaf and hard of hearing community

Mental health services and resources:

How to access the distress centre of Ottawa

Canada VRS is a telecommunication service that allows deaf, hard of hearing or speech-impaired Canadians to make telephone calls using internet and cell phone-based technologies. VRS callers are connected with a sign language interpreter, over video, who provides real time interpretation for telephone calls. An individual could use VRS to place a call to the Distress Centre simply by using their VRS application and dialing the Distress Centre’s phone number.

The Distress Centre of Ottawa can be reached at the following:

Distress: 613-238-3311

Crisis: 613-722-6914 or 1-866-996-0991

 

Contact Information

Provincial Vaccine Information Line

  • 7 days a week, from 8 am to 8 pm
  • Call if you have questions about Ontario's COVID-19 vaccination program.
  • Service is available in multiple languages.
  • Telephone: 1-888-999-6488
  • TTY: 1-866-797-0007

Ottawa Public Health COVID-19 Telephone Line

  • Monday to Friday, from 8 am to 4:30 pm
  • Translation is available in multiple languages
  • Telephone: 613-580-6744 follow the prompts to the COVID-19 telephone line
  • TTY: 613-580-9656

Emergency Services

  • If you are in distress (e.g., significant trouble breathing, chest pain, fainting or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 9-1-1.

See someone not respecting COVID-19 rules?

How to access help during COVID-19

  • 211 Ontario can help you find financial and social support during COVID-19
  • Telephone: 2-1-1

Related Information

Other Languages

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