Mental Health and Substance Use Services and Resources

It's normal for situations like COVID-19 to affect your mental health. Everyone will experience these events in their own way. It is completely natural to feel stress and concern during these times and so it is important to practice positive coping strategies.

Below is a listing of Mental Health Resources available to you.

If you are in crisis, please contact the Mental Health Crisis Line (24 hours a day/7 days a week) at 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991.

If you (or your child) are experiencing thoughts of suicide or harming yourself, please call 9-1-1. 

Get Help Now

We want to make sure that everyone who needs counselling can get it. We also know that staying connected to each other is an important part of protecting our mental health.  Check out our "Let's Stay Connected" resource for ideas!

Get Help Now

Counselling Connect

Counselling Connect provides free access to a same-day or next-day phone or video counselling session. This service is for children, youth, adults and families in Ottawa and the surrounding area.
14 counselling services have joined forces to give you same-day or next-day access to a free counselling session.

Information Line for Child and Youth Mental Health and Youth Addictions Services YSB has expanded the role of the crisis line and online chat to provide information about child and youth mental health and youth addiction services in Eastern Ontario.  The information and crisis line can be reached by calling 613-260-2360 or 1-877-377-7775 and the online chat at

The Royal’s C-PROMPT clinic provides quick access to essential mental health services during the COVID-19 pandemic.  C-PROMPT is a referral-based service for adults (age 18 and older) who are at risk of worsening mental health or hospitalization due to mental illness of any kind during the course of the COVID-19 pandemic.

Telephone, Text and Chat Mental Health Services

Printable version of the Mental Health and COVID-19 Resource List. [PDF 262KB]

It is normal that situations like COVID-19 can affect your mental health and it’s completely OK to ask for help. If you need support, please connect with:

Telephone, text and chat mental health Services



Contact Information

Kids Help Phone (Bilingual)

Call -1-800-668-6868

Text – #686868

Youth Services Bureau (Bilingual)

Call – 613-260-2360

Live Chat

Information Line for Child and Youth Mental Health and Youth Addictions Services

Call - 613-260-2360 or 1-877-377-7775

Live Chat

Good 2 talk (Bilingual)

Call -1-866-925-5454

Text - #686868

Distress Centre Ottawa and Region 24/7 (English)

Call - 613-238-3311

Tel-Aide Outaouais (FR)

Call - (613-741-6433) Or 819-775-3223 for Gatineau residents

Mental Health Crisis Line 24/7 (Bilingual)

Call - 613-722-6914 | Outside Ottawa: 1-866-966-0991

First Nations and Inuit Hope for Wellness Help Line 24/7 (Bilingual, Other)

Call - 1-855-242-3310

Live Chat

Talk4Healing For Indigenous Women (English, Other)

Call - 1-855-554-HEAL

Text - 1-855-554-HEAL

Live Chat

Ottawa Rape Crisis Centre Crisis Line 24/7 (English)

Call - 613-562-2333 | 24hr line: 613-562-2333

Assaulted Women’s Helpline – Ontario (English, Other)



Call - 1-866-863-0511

Call Senior Safety Line - 1-866-299-1011

Text - #7233

Unsafe at Home Ottawa (Bilingual)

Text – (613) 704-5535  - 8:30 am to midnight

Live Chat

Ontario Online & Text Crisis Services (English)


Chat 2:00 pm to 2:00 am

Text 2:00 pm to 2:00 am to #258258

Canada Suicide Prevention Service (Bilingual)


Call – 1-833-456-4566

Residents of Quebec Call – 1-866-277-3553

Text 4:00 pm to 12:00 am to #45645 (English only)



Online Mental Health Resources and Additional Information

For information on how to cope with and reduce stress and anxiety, how to talk to your children about COVID-19, and how to support yourself as well as your loved ones' mental health, please visit: 

 For Everyone
 For Substance Use Disorder Support
  • Rideauwood - Wondering about substance use, behavioural addictions or mental health issues? You're not alone. We're right here.
  • Breaking Free Online (BFO) is a confidential online platform to help support wellness around substance use. Present physical (social) distancing measures are affecting the delivery of addiction services and the ability of clients to access treatment and recovery support. Breaking Free Online is offering their services to anyone with a substance use disorder who is not able to access their regular support. BFO will give them continuous access to personalized behavioural support online. To access this service, use the code CAPSA2020 to sign in. 
  • LESA (Centretown Community Health Centre) Addictions Treatment for Older Adults: Substance Use and Problem Gambling counselling sessions have been moved to telephone sessions. To book an appointment or learn more about this program please call 613-233-4443 x 2109.
  • Impacts of COVID-19 on Substance Use (Canadian Centre for Substance Use and Addictions [CCSA])
  • COVID-19, Alcohol and Cannabis Use [Infographic] (CCSA)
  • COVID-19 and Cannabis Smoking [Infographic] (CCSA)

  • Substance Use and Concurrent Disorders (The Royal)
  • - Adult, older adult, youth young adult and family substance use, gambling and gaming
  • Montfort Renaissance’s Service Access to Recovery (SAR) is Ottawa’s bilingual centralized access to all Ontario Health funded agencies providing addiction / concurrent disorder treatment. It is a starting point for people 16 years and older who are concerned about their substance use and want to understand, discuss and access treatment options.  

    To be evaluated and referred directly to treatment, call (613) 241-5202. Due to COVID-19 assessments are temporarily done over the phone and treatment options are more limited than usual, but new virtual support options are available.

 For Children
 For Youth and Young Adults
 For Parents
 For Older Adults
  • Seniors Centres Without Walls (The Good Companions)
  • A Friendly Voice (Rural Ottawa South Support Services)
  • COVID-19 Support Services (Champlain Community Support Network)
  • LESA (CCHC) Addictions Treatment for Older Adults: Substance Use and Problem Gambling counselling sessions have been moved to telephone sessions. To book an appointment or learn more about this program please call 613-233-4443 x 2109.
  • Montfort Renaissance provides individual support and contacts by phone for Francophone Seniors and Caregivers and social and recreational online activities through Mon Centre à distance.  Phone: 613-241-1266
 For Newcomer and Diverse Populations
  • Ottawa Community Immigrant Services Organization Counselling Services (OCISO)
  • Reaching IN... Reaching OUT

    This is a series of resources for parents to teach their children resilience and is available in multiple languages.

  • Ottawa Newcomer Health Centre
  • Bounce Back - Coaching + workbooks are available in English, French, Arabic, Farsi, Traditional Chinese and Spanish. Smaller format booklets are available in English, French, Punjabi, Traditional and Simplified Chinese. Coaching is also available in many other languages, but you will need to have a basic English reading level to work through the workbooks.
    • Videos are available in English, French, Arabic, Farsi, Cantonese, Mandarin, and Punjabi.
  • Walk-in Counselling Clinics -  613-755-2277 - No referral is required for the Walk-In Counselling Clinic. You will be assisted, with no appointment, on a first-come, first-serve basis during our Walk-In Counselling Clinic hours.  
    • The Walk-in Counselling Clinic offers counselling services in English, French, Arabic, Spanish, Somali, Cantonese and Mandarin at a variety of different locations. 
For First Nations, Inuit and Métis

Mental Health Supports

  • Native Women's Association of Canada
  • Talk4Healing - For Indigenous women
    • Call or text: 1-855-554-HEAL / Live Chat
    • Services offered in English, Oji-Cree, Cree, Algonquin, Inuktitut, Mohawk, Oneida, Odawa, Potawatomi, Micmac, Black Foot, Anishinaabe, Moose Cree, Swampy Cree
  • Wabano 
    • Wabano Mental Wellness Team provides holistic and culturally relevant services to Indigenous individuals and families. 

Mental Health Resources

For People Experiencing Violence
For Suicide Prevention
For Health Care Workers

For the Deaf and Hard of Hearing Community

How to Access the Distress Centre of Ottawa

Canada VRS is a telecommunication service that allows Deaf, hard of hearing or speech-impaired Canadians to make telephone calls using internet and cell phone-based technologies. VRS callers are connected with a sign language interpreter, over video, who provides real time interpretation for telephone calls. An individual could use VRS to place a call to the Distress Centre simply by using their VRS application and dialing the Distress Centre’s phone number.

The Distress Centre of Ottawa can be reached at the following:

Distress: 613-238-3311

Crisis: 613-722-6914 or 1-866-996-0991


How are you coping?

Assessing the psychological, social, and economic impacts of an emerging pandemic.

 How are you coping?  COVID-19 Survey

How are you coping? Assessing the psychological, social, and economic impacts of an emerging pandemic.

How are you coping? COVID-19 Survey  

The purpose of this study is to better understand how the COVID-19 outbreak affects several aspects of life. 

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